Nuacom Review and Pricing: Best for Customer Satisfaction

Switching to a cloud-based phone system from a landline provides immediate benefits such as an enhanced customer experience and satisfaction. Our research shows that Nuacom is the best business phone system for customer satisfaction, earning an overall score of 4.6/5 by our team of independent researchers in the customer score section.

Nuacom is a voice over internet protocol (VoIP) phone system and cloud service that is designed to provide users with an improved communication experience, making it an effective business solution for customer service.

If you’re switching from a landline to VoIP, we’ll break down all that you need to know about it in this Nuacom review. When looking for a phone system, we’ll go through the most important criteria for businesses. This includes: inbound and outbound communication features, pricing, integrability, scalability, and customer support. This is done by comparing Nuacom with 11 other phone service providers. We’ll also highlight its standout features plus pros and cons.

Migrating to a phone system isn’t an easy decision but you’ll find this Nuacom review helpful since we’ve been writing phone system reviews for over a decade. However, if you’re pressed for time, try our free quote finding tool and leave the hassle to us.

Nuacom’s Pros and Cons

✓ Pros: Excellent Customer Reviews

When customers are raving about this provider’s service, it simply means that they’re happy with it. Most consumers describe the service as reliable and that it fits their business perfectly. This is why research shows that Nuacom is best for customer satisfaction, scoring 4.6/5 in customer score.

Our researchers gathered consumer reviews across customer review sites such as Capterra, G2, Trustpilot and TrustRadius. Most of the customers say they are satisfied with the phone service’s simplicity and reliability. We will delve deeper into the customer reviews further on to learn more about what real world users think about the product.

✓ Pros: Affordable Price

Starting at just $9.99 per user, per month, the Nuacom Essential Plan comes with over 50 standard features. Plus, it also offers a trial period. However, despite its low monthly rate, Nuacom ranks in sixth place, earning a score of 3.5/5 for pricing because it lacks a lot of outbound communication features, such as power dialer, predictive dialing, auto dialer and efax which we will discuss in the pricing section.

On the other hand, Vonage’s basic plan may start at $14.99 per user, per month, but it does score an average of 3.8/5 for price. It does come with more inbound and outbound communication features than Nuacom. However, even though its score is higher, users do need to sign up for a minimum of one-year contract.

✓ Pros: Offers Customer Support Channels You Can Rely On

While it doesn’t offer 24/7 live support, its customer support service can be reached  via live chat, email, and phone. In addition to this, it also offers a 15-minute onboarding support session during the initial setup.This is why Nuacom ranks fourth, earning a score of 3.5/5 in this category.

Meanwhile, Nextiva scores 4.5/5 in this category because they offer 24/7 live chat and live phone support. However, Nuacom can still be a great choice because of all the customer support channels they offer. Some of which are what we have mentioned earlier plus the ability to create your own service-level agreement (SLAs) and the provision of knowledge base in their website.

✘ Cons: Limited External Connection Tools

Looking at our in-depth research, Nuacom only scores 2.9/5 in our analysis for integrability. One reason is that Nuacom doesn’t have web conferencing and external live chat software integrations in any of its plans. These are two important tools for communication especially when you need to contact those external to your business such as your customers.

RingCentral, however, takes first place in the external connections category because you can choose from 96 CRM applications to be integrated with your system including Microsoft Dynamics 365, Salesforce and HubSpot. However, like Nuacom, it doesn’t offer web conferencing or external live chat software programs. These will be available on RingCentral if you upgrade to its Premium or Ultimate Plans.

✘ Cons: Lacks Security Options

When shopping for a business phone system service provider, one important feature to consider is the security options on offer.

How secure is it? Does this phone service follow security best practices by using VPNs, an encrypted network, tracking of call history?

Nuacom scores 3/5 for security because it lacks security options, such as compliance certification and password rules. However, the multi-factor authentication feature will be available when you upgrade to the Nuacom Enterprise plan.

8×8, however, gets a perfect score for security features because it is compliant across numerous fields, such as HIPAA,  PCI, and GDPR. Plus, it enforces password rules, multi-factor authentication, user permissions and it provides Transport Layer Security (TLS) and the Secure Real-Time Transport Protocol (SRTP) data encryption security. So, if security is a big must for you, then 8×8 may be your best choice.

✘ Cons: Lacks Outbound Communication Features

Nuacom takes last place for features, scoring 3.3/5 in our research. It lacks a lot of key features in the outbound communications sector, such as call transcripts, video conferencing or the ability to track and create your own SLAs. We will go into detail about features in the Inbound and Outbound Communication Features section.

How Much Does Nuacom Cost?

Our in-depth research shows that Nuacom carries the most inexpensive plan among all the top phone system providers. However, it ranks sixth in pricing, earning a score of 3.5/5 because when compared with the other providers we looked at, it lacks a lot of features. It doesn’t include some outbound communication features such as team messaging, call monitoring, call transcripts or video conferencing.

Meanwhile, Zoom phone service ranks first in pricing because it offers those outbound communication features missing in Nuacom plus so much more including team messaging and video conferencing yet they only cost $10 per user, per month.

Try our free quote finding tool so you can compare tailored phone system provider rates. Simply answer a few questions, and we’ll match you up with the best providers for you, who’ll be in touch with obligation-free quotes for you to compare.

Nuacom’s Standout Features

Missed Call Email Notification

Missed calls can cost a business. While the missed call email notification isn’t entirely a new feature, not every business phone system provider has it. Usually phone system providers carry a feature that notifies you when a voicemail is left but none for missed calls.

Normally, you will have to go through the call history for you to track any missed calls, but the missed call email notification feature immediately notifies you through email for any unanswered calls.

Nuacom offers this valuable feature which allows you to never miss an important phone call and provide better customer service which will help in increasing business engagement.

The missed call email notification feature is included in all of Nuacom’s plans.

Instant Callback Widget

The instant callback widget is a useful tool that allows you to easily and immediately connect with those customers who are visiting your website.

Very few business phone system providers have this service. What’s great about this is that it will help you increase your conversion rate, it makes your website standout and this is a perfect opportunity for your website visitors to take action.

This feature was added to the list of features offered by Nuacom where website visitors have the option to request a call from you which they will be getting in less than 15 seconds.

Call Notes

The call notes feature is available in all of Nuacom’s plans, allowing your team to make notes during a call. So, should the call be transferred, you will not have to go back and listen to a long recording. Simply read the summary of the call from the notes generated. This could end up saving you time and money.

What Kind of Business is Nuacom Best For?

As mentioned above, our research has found that Nuacom has an excellent customer review score, making it our top pick for customer satisfaction.

Our top business provider, RingCentral,  only scores 3.5/5 in this section because most of the customer reviews stated how confusing it was to operate.

Having said that, Nuacom is best for businesses that want an easy-to-use, reliable phone service with customer service that other Nuacom users love.

How Does Nuacom Compare with Other Phone Systems?

We’ll go through the key factors you should be looking into when choosing a phone system provider. We, then, compared Nuacom with the other phone system providers to gauge its performance in these fields.

This is an overview of how Nuacom scores in the areas that our researchers have gathered. You will find that competitors such as RingCentral, 8×8 and Vonage display higher scores in most categories thus, leading to a conclusion that these competitors are more superior than Nuacom.

Below we discuss why.

Inbound & Outbound Communication Features

We found that Nuacom lacks a lot of outbound communication features, which is why it only scores 3.3/5 in our research. It lacks call monitoring, call transcripts, and video conferencing. However, you do gain access to conversion features, such as call forwarding, call flip, call whisper and call barge when you upgrade to the Call Centre and Enterprise Plans.

Other than that, none of the collaboration features such as team messaging, document sharing, task management and video conferencing are available on any Naucom plans. Unlike 8×8, which ranks first in the features sector in our research, scoring 4.8/5, offers these tools under the collaboration features in its X2 and X4 Plans except for task management.

Integrability + Scalability

Nuacom scores 2.9/5 in the external connections category in our research because it only allows you to integrate with very few software programs. Meanwhile, 8×8 has more popular and in-demand software integration programs available for you to choose from. Some of these are Zendesk, Salesforce and Hubspot which earns them a score of 4.2/5 in this category.

However, our research finds that Nuacom can still easily scale along with your business, scoring a decent 3.8/5 in this category.  Meanwhile, both 8×8 and RingCentral take first place, scoring a whopping 4.9/5 in this section. This is because both offer more services you can choose from and tailor in your system under the management and collaboration features. Some of which are team messaging, document sharing and video conferencing which aren’t found in any Nuacom plans.

Customer Support

Nuacom provides a variety of customer support services but it doesn’t offer user forum and 24/7 live support thus, getting an average of 3.5/5 in the customer support score. Unlike RingCentral or 8×8, where both get an average of 5/5 in this category because they have all the customer support channels in their plans. These include: user forum, knowledge base, live chat, email, phone line, 24/7 live support and onboarding support. For this reason, both top service providers score 5/5 in this category.

Does Nuacom Have Good Customer Reviews?

Customer reviews play an important part in decision-making and as of 2021, 76% of consumers read customer reviews first before purchasing a product. Nuacom receives a lot of great reviews across customer review sites such as G2, Capterra and Trustpilot and gets 4.6/5 in customer score.

How We Reviewed Nuacom