The 8 Best Business Cell Phone Plans

8x8 leads the pack with an outstanding overall score of 4.7/5. Right off the bat, 8x8 offers unlimited domestic minutes from its cheapest (Express) plan, allowing you to connect to anyone within the country. On the next pricing tier (X2), you’ll have unlimited international calls to 14 countries added to your features. This will extend to 48 countries when you upgrade to the X4 plan, giving you smoother communication with your team and clients across the globe.

Scoring the highest in features (4.8/5), 8x8’s plans include call forwarding and call flip to transfer current calls to another user or another gadget, increasing your mobility while you work. It also offers voicemail-to-text, call queue, and ring groups from its X2 plan and above. Plus, advanced features, like power dialer and predictive dialing are also available on X6 to X8 plans for an additional cost. It’s also worth noting that 8x8 ranks first in  our research for customer support (5/5), security (5/5), and scalability (4.9/5). 

The catch is, 8x8 has a user limit of 10 on its cheapest  plan (Express). That’s far from Vonage, which offers no user limit across all its pricing tiers. Regardless, 8x8’s user limit will be taken down as you upgrade to the next plan.

RingCentral is our runner-up because it achieved the highest scores for external connections (4.2/5), customer support (5/5), and scalability (4.9/5). More specifically, RingCentral plans have near perfect scalability with over 250 software integrations gearing your smartphone  with the essential tools to help manage businesses.  Because of these reasons, our researchers deemed RingCentral the best for small to medium businesses in our research. 

It provides unlimited domestic minutes across all of its plans and it lets you port your existing number when you switch to RingCentral. Notably, it boasts a splendid list of inbound communication features, including a virtual receptionist, customizable greetings, and hold music.. It also has voicemail-to-text, allowing you to convert your voicemails into text messages. RingCentral also has an SMS functionality, and can integrate with Whatsapp, Facebook, Slack, and Hangouts Chat. 

The disadvantage is that many outbound communication features, like auto dialer and custom call lists, require RingCentral Engage on all plans. Apart from this, it has a 20 user limit on its cheapest, the Essential plan. Luckily, RingCentral becomes unlimited when you upgrade to the Standard plan. If you’re planning to expand your business, Vonage has no user limit across all plans and allows you to choose the features you only want to include on your plan.

Vonage offers a unique proposal, boasting over 50 communication features you can choose to include into your plan. This essentially means you’re building your own plan, only adding and paying for the functionalities you need on your cellphone. This sees it score a high 4.5/5 feature score.

Vonage offers unlimited users and unlimited domestic minutes on every plan. Not to mention, it allows you to port your business number so you can keep your professional and personal calls separated. Another plus is that it offers various call features, such as set caller ID, external video calling, team messaging, and spam prevention. 

That said, the advanced features, like voicemail-to-text and call queue, are only available at an additional cost. These functionalities help you manage incoming calls and are offered free by 8x8 and RingCentral. Another drawback is, Vonage’s call conferencing is limited to three participants. If you plan to use this feature for a large group meeting, you would have to pay an extra fee to increase its capacity to 30 users. Even SMS, a fundamental feature in cell phone plans like Ooma and Net2Phone, requires an additional cost for Vonage users.

Ooma’s noteworthy key factor is its excellent customer service (4.4/5 ) alongside very affordable plans. For as low as $19.95 per user, per month, you’ll get 24/7 customer support, giving you fast, reliable assistance whenever you need it.

What’s more, you’ll get unlimited user and domestic minutes across all plans. Ooma is also packed with inbound communication features, such as customizable greetings, voicemail, voicemail-to-text, and virtual receptionist. Plus, it also allows number porting on every plan, so you can keep your business number separated from your personal one on your smartphone. 

However, unlike 8x8 and RingCentral, Ooma lacks management and collaboration features like team messaging and call transcripts to help you supervise and work with your team while you’re on your smartphone. Plus, it’s missing important security features for your cell phone, like user permission and multi-factor authentication.

Scoring 4.3/5 in our research, Nextiva provides unlimited users, unlimited domestic calls, and number porting across all its plans. But what makes it stand out is its flexible set up. Nextiva offers you versatility to work efficiently whether you’re on mobile or in the office.  First, it has an impressive list of inbound communication features, including voicemail, spam prevention, and ring groups, so you won’t miss any important call. Likewise, you can have more mobility with features like call flip and call forwarding that transfer calls to another gadget or another user.  Lastly, it offers a good set of collaboration features like team messaging and task management to help you efficiently work with your team even while on the go. 

Do note that many essential features are missing in some plans, seeing Nextiva earn a mediocre 3.9/5 features score. You only gain access to SMS and call and video conferencing on its Professional and Enterprise plans. Likewise, you can only get voicemail-to-text and call recordings when you upgrade to the Enterprise plan. That’s quite a contrast from 8x8 and Dialpad, which offer these functionalities for free across all pricing tiers. Plus, it lacks advanced outbound communication features, like a power dialer and predictive dialing, which 8x8 offers to help you contact people easier.

Check out GoTo Connect if you want a long-term plan that has good value for your money. For $24 per user, per month, you’ll get unlimited users, unlimited domestic minutes, and number porting. The best part, GoTo offers free international calling to more than 50 countries. In addition to this, you’ll get an integral list of inbound communication features, such as voicemail, voicemail-to-text, and a virtual receptionist. Because of these call features, combined with high-security measures, our researchers also gave GoTo a high 4.4/5 scalability score.

With good value for money (4.3/5) and strong scalability (4.4/5), our researchers named GoTo the best for low-cost longevity. This means GoTo is adaptable enough to partner with you from starting your business to scaling globally. In other words, it can evolve as your business expands.

The drawback is that GoTo’s SMS/chat feature can only be used within your organization. It also lacks external live chat integrations, so you won’t be able to chat with customers. On the contrary, 8x8 and RingCentral allow you to send SMSes outside of your team and have chat integrations, like Slack.

Net2Phone prides itself on being the only VoIP that offers free international calling to more than 40 countries across all of its plans. This means you can freely speak and collaborate with your team across countries without being bound by a time limit or fees.

On top of this, Net2Phone lets you set up virtual phone numbers in over 500 countries and 300 cities. So, if you plan to make waves in Europe, the Americas, or Asia, this VoIP will help you establish your presence without breaking the bank. This is why our researchers rated Ne2Phone the best VoIP for low-cost international calling. 

Net2Phone also offers a bountiful set of inbound features, including customizable greetings and hold music, voicemail, and virtual receptionist. As for outbound communications, you’ll get a set caller ID, call and video conferencing, and SMS/chat across all plans.

The disadvantage is that it’s missing call flip, so you can’t switch from your deskphone to your cell phone while on a call. Also, voicemail-to-text is only available on its highest plan (Office Power). Plus, it only has Slack for live messaging integrations, which is only available on its Office Power plan. If you want a more comprehensive features list, check out 8x8 and RingCentral.

Dial impressed us with its generous list of inbound and outbound communication features across all plans, scoring 4.4/5 features score. Take advantage of functionalities that boost your work mobility, like call forwarding and call flip that transfer your calls to another gadget or user. More importantly, you’ll find many essential and advanced features like SMS/Chat, power dialer, and spam prevention across all its plans. 

The most impressive thing about Dialpad is its focus on technology — incorporating high-quality conversational AI to decipher and analyze your calls. This is most useful for features like call transcript and voicemail-to-text that allows you to transcribe and record conversations, even while on your cell phone.

Unfortunately, Dialpad falls short on external connections, earning a low integrability score of 2.4/5. As opposed to 8x8’s 10 live chat integrations, Dialpad only has Slack. Luckily, it has its own SMS/chat and team messaging, so you can still reach your team in an instant.