Verizon Connect (Formerly Fleetmatics) Review and Pricing: The Best Overall Fleet Management System

Looking for a powerful tracking solution to help you scale your business? Verizon Connect scores an impressive 4.6/5 in our research, making it the best overall fleet tracking system for its fast updates, comprehensive alerts, and ability to improve fleet productivity and efficiency.

For fleet owners, tracking, reduced fleet costs, and vehicle management features are highly crucial. In this review, we’ll examine how well Verizon Connect performs in these areas, its pros and cons, pricing, and other noteworthy features.

Don’t have time to read the full article? In a nutshell, Verizon Connect has everything you need for efficient fleet management, but at a premium cost. If you’re still hesitant, use our free quote comparison tool to compare prices from the leading vehicle management systems on the market today. 

For over 10 years, Expert Market has been evaluating the best GPS tracking systems available. Our meticulous and unbiased research has helped thousands of business professionals make smarter business decisions.

Verizon Connect’s Pros and Cons

✓ “Near” Real-Time Vehicle Tracking

Verizon Connect scores 5/5 in our tracking category with its 30-second data refresh that enables you to virtually co-pilot your whole fleet. Moreover, each ping from your GPS tracker also includes detailed information on your vehicle diagnostic systems and any additional sensors connected to your tracking unit. This means you are immediately alerted when anything unusual occurs.

With live map integration and user-friendly dashboards, Verizon Connect links you to all of your drivers on the road. You can also colour code your vehicles by job to see, in real time, letting you know exactly where your vehicles and employees are when out in the field.

✓ Seamless Job Management

Verizon Connect also comes with industry-leading territory planning tools. Its app automatically divides the zone you cover into work areas, then assigns drivers to jobs based on their location, schedule, and vehicle capacity. This helps get jobs done in the best order while burning less time and fuel.

Verizon Connect is also an expert when it comes to automatic route optimization, so you trust that your drivers are following the swiftest way to their destination.

✓ Efficient Fuel Management

In the midst of hiking fuel prices, it’s natural to be worried. Verizon Connect helps you better administer fuel with cost-effective fuel management features. Get access to a fuel efficiency report, which will break down your fuel usage based on the vehicle year, fuel type, distance travelled, fuel cost per litre, estimate loss, idling duration, and harsh events. 

You can also request a lost fuel report, which breaks down the total lost purchase of fuel, overfill incidents, and average unit cost. This is sure to help you optimize your fuel use, allowing you to weather the energy crisis with confidence.

✗ Limited Help and Support

Verizon Connect scores 3.5/5 in our help and support category – an above average score. It doesn’t offer an installation setup for its Reveal Starter package or its plug-and-play devices. Furthermore, Verizon charges $100 for each upgrade, unit swap, additional unit, and/or replacement unit. 

Verizon offers a variety of support options such as email and 24/7 phone support, as well as a comprehensive knowledge center to assist users. However, it doesn’t have a chatbot, which could be incredibly helpful in navigating its rather intricate website and answering FAQs.

✗ Premium Pricing

With great features come great prices. Verizon Connect scores the lowest in our pricing category with a 2.2/5 for its standard minimum three-year contract and premium subscription plans. However, a little birdie told us that with a little ‘pecking’ around, you can negotiate with Verizon’s sales representatives to get ‘flock-tastic’ deals that work for both parties.

RevealField Job Management Software

Verizon offers an intuitive and comprehensive job management software that makes job dispatching as simple as 1, 2, 3:

1. Receive a job request
2. Book a job based on technician availability, location, and whether they know the customer.
3. Confirm the customer’s appointment

With RevealField, you can check job status and vehicle location on a live map and provide an accurate ETA to your customers. Once a job is complete, your customers can then submit a rating and review the job and the technician. Meanwhile, your technicians can view their list of jobs for the day along with important job details. They can also report on job status – in progress or complete – and capture job notes, photos, and signatures from the field in the technician mobile app.

It also integrates with QuickBooks Online, so you can easily manage your financial data. 

How Does Verizon Connect Compare With Other Fleet Tracking Systems?

Verizon Connect’s Vehicle Tracking Features

Verizon is the only system to score a perfect 5/5 in our tracking category. This is followed closely by Samsara (4.9/5).

Largely, this perfect score is thanks to Verizon Connect’s robust tracking software and insight alerts system, which notifies you in real time when a vehicle does something unexpected. Verizon Connect’s insight alert types include:

• Activity
• Diagnostic
• Driving hours
• Geofencing
• Harsh driving, idling, and speeding
• Ignition on, late start, and long stop
• Power disruption
• Out of hours driving (useful for theft prevention)

Verizon Connect’s Ability To Reduce Fleet Costs

Once you’ve created a route with multiple stops, Verizon Connect’s intuitive routing abilities system can automatically optimize it by reordering the stops, except for the start and end points, to create the shortest or quickest route possible. However, Azuga, our number one contender in route optimization, allows you to reorder stops – including the start and stop points – giving you ultimate control of your vehicle journey.

While Azuga automatically optimizes routes to avoid traffic congestion and possibly dangerous areas like construction zones, Verizon gives you near real-time Google traffic information as part of its map view. Moreover, Verizon also offers automatic fuel tax reports and fully customizable mileage reports that can be filtered by various options such as vehicle, driver, vehicle and driver, vehicle and state, and road type. 

Verizon Connect’s Vehicle Management Features

When it comes to vehicle management, Verizon and Samsara soar to the top with a perfect score of 5/5. Both systems offer the ability to automatically receive vehicle diagnostic reports as soon as a fault light appears. However, Verizon takes it one step further with its Maintenance Connect console which provides Diagnostic Trouble Codes (DTCs) and allows you to quickly identify the closest service center if immediate action is necessary.

As for theft prevention, both systems are like superheroes protecting your fleet with powerful alerts for unauthorized usage. However, only Samsara offers a panic button as an extra security feature – like a bat signal for your fleet, drivers can press the panic button to notify you ASAP if someone tries to steal your car, or if there’s an emergency.

Verizon Connect is by far the most reviewed tracking system on our list, with 793 reviews at Capterra (3.2/5) and 923 reviews at G2 (3.9/5), where Verizon Connect wins #1 in route planning. Although Verizon does have a few integration hiccups along the way, Verizon’s representatives are responsive and are actively reaching out to address user concerns.