Field Service Software

Field service software suppliers bill their customers on a software-as-a-service (SaaS) model, which means you pay a monthly fee to use the software.

Within that model, different suppliers structure their pricing plans according to either the number of people using your software, or the number of jobs you complete each month.

As a rule of thumb, the larger your field service workforce, the more you can expect to pay. With that principle in mind, field service management software fees range from less than $10 to more than $50 per user, per month.

Field service software can help you manage your workforce, communicate with employees and customers, assess productivity and efficiency, and more. Its key features include:

• Work order management, enabling you to digitize, send, and distribute the work orders your employees need to complete the day’s jobs.
• Scheduling and dispatch, usually via a digital calendar where you can drop jobs onto certain dates and assign them to employees. The software can automatically notify members of your workforce when they’re given a job or their schedule changes.
• Inventory management, tracking your inventory levels and automatically reordering key parts or equipment when you’re running low.
• Storing customers’ details so you can keep them in the loop about the service they’ve booked, and send them marketing emails or messages. Some systems can integrate with CRM (customer relationship management) software to supercharge your customer comms.
• Generating digital invoices and quotes for customers. Your employees will be able to do this while with a customer, using their smartphone or tablet. Some field service software systems enable your workforce to take mobile payments on the spot.
• GPS tracking, so your team knows how to reach their jobs, your customers know when they’re on their way, and you know when they’ve arrived.
• Reporting on your sales performance, service plans, and job performance, so you can use this data to improve the way you work and plan for the future.

Not every field service software system is the same, and you’ll find that there are a few additional varieties designed for different primary uses.

For example, dispatch software focuses mainly on the job scheduling and dispatching functionality, without the other features that typically come in a full field service package. Pool service software is uniquely equipped to help pool and spa maintenance technicians, with automated chemical measurements and usage calculations. Meanwhile, integrated fleet management and field service software combines the benefits of the former with those of the latter.