The 6 Best VoIP Providers in Canada for 2024

Finding the best VoIP providers offering reliable connectivity and useful integrations – all within your business’s budget – can be a challenge for the uninitiated.

Handily, we’re here to help. After testing several VoIP systems, we can safely say that the best VoIP provider in Canada is 8×8. It’s a highly scalable system that can grow with your business and includes vital features such as voicemail, call recording, and a huge range of integrations.

8×8 is a little pricey though, so if you’re a business on a budget, Ooma is a more affordable alternative that’s still highly functional. But no VoIP provider is a one-size-fits-all, so we’ve compiled a list of the top six, to give you to best chance of finding the right fit.

1. 8×8: Best Overall VoIP Provider in Canada

8×8 is the best overall VoIP provider in Canada. It’s great for businesses looking to scale, has a large range of integrations, and unlimited domestic and international calls to up to 48+ countries. However, it’s on the expensive side. More affordable providers include GoToConnect, DialPad, or Net2Phone Canada.

8×8 is no longer public with its pricing, so the above prices may not be accurate. You’ll need to contact the provider directly for a quote. 

Key features: 

• Unlimited inbound + outbound minutes
• Voicemail transcriptions
• Complete call handling (forwarding, park, ring groups…)
• Call monitoring (barge, whisper)
• Integrations with CRM, helpdesk, web conferencing, and more

8×8 ticks all the right boxes when it comes to connecting you with your clients. Its unlimited inbound and outbound minutes extend to 48 countries on the X4 plan (14 on X2), making it a great choice for businesses with international client bases.

It also has an ample range of integrations, from CRM to Helpdesk, web conferencing and more, making it easy to merge 8×8 with your pre-existing software infrastructure. Popular integrations include Salesforce, Google Workspace and Microsoft Teams, and FreshDesk (but this is by no means an exhaustive list).

It’s also compatible with various third-party desktop phones, including Polycom, Cisco, Panasonic, and Yealink. This makes it a robust and scalable tool, that can support your business through growth and downsizing. You can also mix and match plans if you’re on a UC or CC license, making 8×8 easily customizable.

How does 8×8 compare to other VoIP providers?

• Scalability: 8×8 is only matched by RingCentral when it comes to scalability. Both providers have an array of plans with increasing features and price points, and have customizable plans (mix and match option with 8×8 and feature add-ons with RingCentral). So, if you’re expecting your staff team to grow significantly in the next year or two, keep 8×8 in mind.
• Cost: 8×8 no longer advertises its pricing, but based on its previous figures, it costs more on average than most competitors. We’d recommend looking at Ooma, Dialpad, or Net2Phone Canada if you’re searching for a more affordable VoIP solution.
• Security features: 8×8 doesn’t have any spam prevention features, while competitors RingCentral, GoTo, and Net2Phone Canada do. Frequent spam calls can eat up your employees’ time, so if you’re a regular spam-call target, we’d recommend going with a provider that offers protection against them.

Other than that, 8×8 is a reliable brand with impressive features to help you hit the ground running, ensuring minimal downtime when switching.

What do 8×8’s customers say?

We’ve scoured the web for insight from 8×8’s business users. Here’s what one office lead had to say:

2. RingCentral: Best VoIP Provider for Scalability

RingCentral is the best VoIP system for scalability, thanks to its range of paid plans that suit businesses of different sizes. It’s got great call management features, and offers AI assisted video transcripts. But like 8×8, it’s not the most affordable provider.

Key features:

• Unlimited calls to Canada and US
• Voicemail transcriptions
• Call monitoring (whisper, barge)
• Video and audio conferencing
• AI tools (video transcription and captioning, call notetaking and summaries, message summaries…)

RingCentral has unlimited calls to Canada and the US, and a complete suite of call management tools, from call queues and auto-attendant, to call monitoring for managers.

With an Advanced or Ultra subscription, you can also integrate RingCentral with 330+ software solutions and apps, including CRM solutions like Salesforce, and industry-specific ones like Canvas. All plans also integrate with communication software, such as Microsoft Teams, Slack, and Google Teams.

This can help your call agents stay on track with your valued customers and provide seamless service. Integrating CRM systems allows agents to access and store customer information, including notes, order history, and ticket history, enhancing customer service delivery.

RingCentral also now offers AI-powered tools on its platform. All plans have RingSense AI for Video, a tool that can produce live transcriptions, video note-taking, and captions for the hearing-impaired.

How does RingCentral compare to other VoIP providers?

• Cost: RingCentral is cheaper overall than 8×8, while still offering great calling features, like customizable greetings, voicemail and virtual receptionist on all plans, making it one of the best VoIP systems for small businesses. The downside is that you need to sign up for either of RingCentral’s most lucrative subscriptions (Advanced or Ultra) to access CRM integrations and comprehensive analytics. If you’re looking to tighten your belt, we’d recommend considering GoToConnect or Net2Phone Canada.
• Call features: RingCentral has a bigger suite of call features than most competitors. Its top tiers offer call management features that allow supervisors to analyze their team’s call performance, through call transcripts and monitoring, features not offered by Net2Phone Canada, or on all but one GoTo plan.
• International calling: RingCentral doesn’t offer unlimited international calling (besides the US), unlike its close rival 8×8, which allows calls to 48+ countries. All other providers on this list (except Dialpad) have international calling, so if you have overseas clients, we’d recommend you avoid RingCentral.

Overall, if you’re looking to switch to a VoIP provider that’ll grow alongside your thriving business, then RingCentral is one of the strongest competitors on the market, only matched by 8×8.

What do RingCentral’s customers say?

To get an insight into a real user’s experience, we’ve taken a look at RingCentral’s honest online reviews. Here’s what an associate from a large business had to say:

3. Ooma: Great Value VoIP Provider

Ooma offers great value for money, starting at, $24.95 per month, per user, cheaper than 8×8 and RingCentral. It also provides desk phones, making setting up a breeze. However, it’s lacking in terms of security features and integrations.

Key features:

• Unlimited calls (Canada, US, Puerto Rico, Mexico)
• Decent call management tools (transfer, park, queues, blocking…)
• Limited call monitoring (call recording and analytics)
• Video conferencing (up to 100 participants on Pro Plus)

Ooma offers some of the cheapest price points of all the providers we researched, with its Office Pro plan having the best value for its price ($29.95 per month).

Although Ooma is quite limited when it comes to integrations (it only offers 10+), it’s a good option if you’re simply not in a position to invest a bunch of cash in a VoIP system.

It’s an incredibly easy system to set up, since Ooma supplies dedicated desk phones that work out of the box, and they can be configured in less than 15 minutes. This a great option for new businesses, and will minimize the disruption to your customer communications while switching to a new telephone system.

It’s a little limited when it comes to call features, with even the Pro Plus plan lacking advanced features like call barging, monitoring, and call transcripts. But if you’re running a small business and not a call center, this won’t be an issue.

How does Ooma compare to other VoIP Providers?

• Cost: Ooma is an affordable option. Its business phone plans start at $24.95 per user, per month, giving you access to numerous inbound communication (including ring groups and a virtual receptionist), and customer support features. By contrast, 8×8 and GoTo’s pricing starts at over $30.
• Security: Ooma lacks multi-factor authentication, password rules, and user permissions. Google Voice, which at $10 is cheaper than Ooma, has better security features, but its call features aren’t up to the same standard. For slightly better call features than Google Voice, at an affordable starting price of $13.30 per month, Zoom Voice is the next cheapest option, and offers the best overall value for money.
• Integrations: You’re also very limited when it comes to software integrations with Ooma, especially on its Essentials and Pro plans. This could pose a few potential operational hiccups, so if you want a system that can integrate with tons of systems and is secure, we’d recommend looking at 8×8.

Overall, Ooma is a great option for new or very small businesses that don’t need full call center features and need to set up quickly.

What do Ooma’s customers say?

We scoured the internet for honest reviews from Ooma’s business customers. Here’s the most useful insight we found:

4. GoTo: Best VoIP Brand for International Calls

GoToConnect is great for international calls, offering free calling to over 50 countries. However, it has fewer software integrations than 8×8 or RingCentral, which is an issue if your business already uses a lot of software applications.

GoTo has custom pricing, so the above prices may not be accurate depending on your needs. You’ll need to contact the provider directly for a quote. 

Key features:

• Unlimited domestics calls
• Free calling to 50+ countries
• Decent call management (smart routing, queues, ring groups, transfer, park…)
• Team messaging and video (up to 250 participants)
• Call recording and meeting transcriptions

GoToConnect offers free international calling to over 50 countries on all four of its plans, making it a great option for businesses with an international customer base.

It also has a great admin portal, which allows supervisors to easily configure call flows and comb through call analytics to identify which team, or agent, needs improvement.

GoToConnect is also a very secure option with nearly all the VoIP security features you need to be reassured that your operation is safe from unwanted attention. This includes end-to-end video encryption, user permissions, and multi-factor authentication.

GoTo seemingly switches between public and private pricing, however at the time of writing we’ve been shown prices for each plan as shown below.

How does GoToConnect compare to other VoIP Providers?

• International calls:  GoToConnect allows you to make calls to over 50 countries, which is greater than Net2Phone’s 40+ countries and 8×8’s 48+ countries. This makes GoToConnect a fantastic option for businesses that are looking to cater to –or maintain– an international clientele.
• Integrations: GoToConnect’s list of integrations is a little lackluster. For CRM, for example, you can only integrate with Salesforce or Zoho. It does have a few industry-specific integrations, such as VetPawer for appointment scheduling, and CurveDental, CRM designed for dentists. But, if you want a system that is compatible with many more software integrations, we’d recommend opting for RingCentral or 8×8.

Looking for the best VoIP phone system for your specific industry? Check our guide to the best VoIP for hospitals.

What do GoTo’s customers say?

We’ve researched what business users say about GoToConnect. Here’s one manager’s experience:

5. Net2Phone Canada: Best VoIP System for Customer Satisfaction

Net2Phone is the best VoIP provider for customer satisfaction, with glowing reviews across a range of third-party review sites. However, an area it doesn’t do as well in is software integration, with almost none offered on the cheapest plan.

Key features:

• Unlimited domestic calling + to 40+ countries
• Great call management (transfer, screening, park, hold, queues
• On-the-go capability (mobile app, team messaging, hot desking)
• Audio and video conferencing (up to 100 participants)
• Call recording and transcription (additional fee)

When it comes to customer satisfaction, no VoIP provider in Canada does a better job than Net2Phone Canada. Taking home the average customer score (4.7/5) on review sites like Capterra and G2, Net2Phone users have left a myriad of positive reviews. So, if you’re looking for a reassuring customer experience, Net2Phone is definitely the one to look out for.

Net2Phone is also a great option for remote working. With the Net2Phone SONAR mobile app, you can allow your mobile to act as as effectively as your desk phone, while keeping work and personal calls separate. You can stay connected with your customers on the go, which especially suits sole entrepreneurs or smaller startups without a designated team of call agents.

The main downside to Net2Phone is that call recording and transcription both cost extra on virtually all plans (call recording is free on Call Centre), and you have to pay extra for additional numbers.

How does Net2Phone compare to other VoIP providers?

• Integrations: Net2Phone isn’t great when it comes to integrations. Virtually no tools integrate with the Business Lite subscription and a very limited number of eligible platforms in the other subscriptions. RingCentral and 8×8 are better options for their capacities for third-party integration.
• Call monitoring: Call center features like call barging and call whisper are also, maybe unsurprisingly, only available on the Call Center plan. However, at $59.99 per month, Net2Phone’s Call Centre plan gives you access to these features for a lower price than 8×8, whose prices start at $83 for call center features.

What do Net2Phone Canada’s customers say?

We’ve been reading honest reviews from around the web to bring you experiences from business users. Here’s a helpful insight from a Net2Phone Canada customer:

6. Dialpad: Best VoIP Provider For Conversational AI

Dialpad provides great AI-powered features, which include call transcriptions and summaries. It also promises 100% uptime, the only provider on this list that does. However, it’s unable to seamlessly integrate with a vast software infrastructure.

Key features:

• Unlimited domestic calling
• Decent call management (routing, ring groups, hold queues)
• Team messaging and video conferencing
• Call and video recordings
• AI call, meeting, and voicemail transcriptions

Dialpad is known for its innovative use of conversational artificial intelligence (AI). Known as Dialpad AI, this function accurately transcribes your phone calls in real-time, and flags whether or not the conversation features happy or frustrated customers.

It also automates post-call summaries and enables you to create notes with tips and advice that appear on the screen when certain keywords or phrases are said during a call.

The AI features allow your call agents to constantly improve their call performance, ultimately strengthening your business’s customer relationships over time. You can also choose to turn off this feature for confidential conversations.

The other great thing about Dialpad is its robust customer support. It gives you access to a user forum, a knowledge base, live chat, a phone line, 24/7 live support, and a 100% uptime guarantee.

How does Dialpad compare to other VoIP providers?

• AI and call features: DialPad is almost on par with 8×8 when it comes to features, from call switching and forwarding to call queues. However, it loses out ultimately because of its lack of dialing options, like power dialing and auto dialing (available on all but two 8×8 plans).
• Connectivity: Dialpad, has an unbeaten 100% uptime on its Enterprise plan, while the best competitors can do is 99.99%.
• Integrations: Dialpad options for integrations are a little limited, so, in this category, you’re better off with 8×8 or RingCentral, if you want to switch to a VoIP provider that enables you to seamlessly integrate your software infrastructure with your VoIP system.

What do Dialpad’s customers say?

For an insight into how Dialpad’s business customers find its system, here’s what one reviewer had to say:

How To Find the Right VoIP System for Your Business

To find the right VoIP system for your business, you might start by asking yourself these questions:

• Scalability: Can the VoIP system grow with your business as it expands or downsizes?
• Features: Look out for important features, such as call forwarding, voicemail, video conferencing, virtual attendants, call analytics, and integration with other business tools.
• Reliability: Check the supplier’s track record for reliable service and minimal downtime.
• Call quality: Ensure the supplier offers high call quality and low latency to ensure clear and smooth communication.
• Cost: Compare pricing plans and packages to find a VoIP system that fits your budget without compromising on essential features.
• Integration: Ensure that the VoIP system can integrate seamlessly with your existing business applications like CRM software or email clients.
• Support and training: Assess the level of customer support and training the company offers, which can encourage a smooth transition and optimal system usage.
• Security: Verify that the VoIP system employs robust security measures to protect your communication from potential threats.

Don’t forget that we’ve already researched the best VoIP suppliers in Canada for you, thoroughly testing eight of the leading brands to help you make the best decision for your specific needs.

Our free supplier-matching service can also help you to zero in on the best VoIP phone systems for you, and compare free, tailored quotes directly from them.

How Does VoIP Work?

VoIP (Voice over Internet Protocol) is a technology that allows users to make and receive phone calls over the internet rather than traditional phone lines. With VoIP, your voice is converted into digital data packets that are transmitted over the internet to the person you are calling.

It enables flexible, low-cost phone service that can integrate with other web-based tools and provide advanced call-handling features. With a VoIP provider, phone service is no longer tied to a specific location, which makes it ideal for remote teams.

Our guide to VoIP explains everything you need to know about this popular technology.

How Secure is VoIP?

VoIP is generally considered to be more secure than a traditional phone network. However, as with any data transmitted over the internet, there is a risk that it could be mishandled or intercepted.

And that threat is not going away. For instance, across the first three quarters of 2024, there have been 1,123.52 million user accounts exposed by data breaches. And that’s only the breaches we know about, there could be many more undocumented. To put that in perspective, that’s the highest amount of data breaches during a year since 2022 – and there’s still a quarter of the year to go!

But the bottom line is this: You’ll be just as secure with most big-name VoIP providers as you would with any other software platform you’re using at work.

That being said, when selecting a VoIP system provider, it is crucial to verify how they’ll protect your data. Most providers are careful about safeguarding their clients with robust security measures. For instance, many systems automatically encrypt all call data, making it unintelligible even if the call is intercepted.

Nevertheless, it’s important to check:

• Whether the provider has security accreditations
• How frequently do they train their personnel to protect data
• Their response to any previous security breaches or risks
• How data is encrypted at rest and in transit

If your company deals with highly sensitive data about customers, clients, patients, staff, or others, choosing a secure provider is paramount. Whatever VoIP system you end up choosing, make sure it includes:

• Compliance Certifications
• Password Rules
• Permissions
• Multi-factor authentications

Why is Everyone Switching to VoIP?

The main reasons people are switching to a VoIP provider are:

• Easier long-distance calling: If you run a business with multiple sites or home workers who are frequently on the phone, VoIP will ensure easy communication as long as there is a Wi-Fi connection. In other words, no matter where your staff or your customers are located, calling is simple.
• Robust handling of high call volumes: VoIPs can distribute incoming call traffic evenly across your VoIP service network, making sure no path is overwhelmed and all incoming calls are handled promptly. Better still, you can often set up specific call-routing pathways to optimally distribute these calls to the right agent/department. This can also be helped by auto-attendant and IVR systems which automatically, or based on the callers’ input, direct callers to the right departments.
• Multiple communication channels in one: VoIP allows you to have multiple communication channels in one package, too. You can’t just make phone calls, but video calls, text messages, social media posts, and more via a single VoIP software. This ability to manage multiple communication channels in one platform is often referred to as UCaaS (Unified Communication as a Service) software.
• Cost savings: Overall, and perhaps most pertinently of all for your business, VoIP is almost always cheaper than landlines. It uses the existing internet connection, so you don’t need to have a whole new system installed or expensive hardware ordered, and VoIP providers typically charge lower call charges than landline service providers.
• Increased scalability: As your business grows, new VoIP ports can be easily bought and installed with zero interruption to your business operations. You can upgrade your package and add new calling features, user numbers, and more, adapting to your specific needs.
• Integration with other tools: VoIP can integrate with other tools businesses use, unlike traditional phone lines. For instance, by integrating a VoIP tool with CRM software, you can synchronize call history, notes, deals, recordings, and tags with contact information, lead histories, SMS campaigns, and more.

Does VoIP have any disadvantages?

Even though VoIP can help your business save money and boost efficiency, there are some small downsides to consider:

• You need a high-quality internet connection to use VoIP
• You need a continuous power supply (for the internet)
• Most VoIP systems don’t support emergency calls

If the internet goes down, some VoIP providers will automatically reroute your calls to a phone number. This is an extremely useful service, so we recommend you check which providers offer it.

What’s the Future of VoIP?

We predict the future for VoIP to be bright. In 2023, the VoIP market was valued at $120.7 billion worldwide, and it is estimated to be worth $132.2 billion in 2024. With its value expected to increase by around 10.2% each year, VoIP is projected to be worth $349.1 billion by 2034.

Why is this? Well, we believe this is down to some significant trends in the business world. The widespread adoption of hybrid work models, the rise of mobile-only communication, and the emergence of other new technologies are all contributing to its increased utility.

Reliance on mobile-only communication

With the increasing reliance on mobile devices and the ongoing advancements in mobile technology, many businesses are shifting towards mobile-only communication.

VoIP plays a crucial role in enabling seamless voice communication over the internet on smartphones and tablets, and as mobile networks continue to improve (and the 5G network grows wider and more stable), VoIP will become even more reliable and efficient, further solidifying its position as a preferred communication solution.

Increase in hybrid work environments

Many businesses have embraced a more flexible approach to work in recent years, allowing employees to work from both office and remote locations.

VoIP is ideally suited for this environment, as it facilitates communication regardless of the user’s location, enabling real-time collaboration and teamwork. Employees can remotely log in to VoIP software without the need for a desk phone, simply by using their laptop or smartphone, and enjoy all the same features from anywhere.

Emergence of new technology

VoIP continues to evolve with the emergence of new technologies and features, such as enhanced video conferencing and improved call analytics.

AI features have seen notable advancements in recent times, helping analyze patterns amongst thousands of calls to detect themes amongst caller responses, as well as catch any suspicious activity like unusually long call durations, aiding security. It could also be used for voice biometrics where a caller’s voice patterns can authenticate their identity, or bring up existing data about that caller automatically.

AI virtual assistants and AI chatbots are already common to many VoIP software to help answer questions, schedule appointments, and route calls. AI transcription is another tool that has been added to some VoIP tools, aiding the record-keeping of previous caller discussions. Meanwhile, real-time translation via AI might be a tool we see coming round-the-corner.

Another area to keep an eye on is Web Real-Time Communication. Developments here have meant that people can now use real-time audio and video communications within web browsers, rather than be required to download software. Some VoIP providers already utilize this, but as this technology develops, it may eliminate the need for software downloads entirely, decreasing the barrier to using a VoIP system in the process.

These advancements, amongst others, should further improve the user experience and contribute to the continued growth of VoIP in the business world.

How We Test VoIP Phone Systems and Services for Businesses