Written by Dan Barraclough Reviewed by James Macey Updated on 6 January 2023 On this page What are GoToConnect’s Features and Benefits? How Much Does GoToConnect Cost? Is GoToConnect Right for my Business? What do GoToConnect Customer Reviews say? How We Reviewed GoTo Connect Expert Verdict Expand GoToConnect (formerly Jive) is one of the most popular VoIP systems, but should your business go for it? Pros Customizable and feature-heavy phone system Compatible with 180+ desk phone models Affordable pricing plans Cons Mobile app could be improved Main interface is relatively difficult to navigate Formerly known as Jive, GoToConnect is a cloud-based unified communications as a service (UCaaS) system. It combines all your company’s communication technology into one single platform, giving you greater control and more flexibility than you’d get from using a regular landline.The question is: should your business go for GoToConnect? Or, rather, go to another company? This review will help you decide.Using our extensive research and years of experience in the VoIP field, we’ve reviewed GoToConnect’s upsides and downsides, along with its pricing and top features. Once you’re done reading, you’ll be ready to make the right call for your business. What are GoToConnect’s Features and Benefits?During our research, certain features from GoToConnect really stood out. In fact, that’s why we rate GoToConnect as one of the best VoIP providers in Canada.Below, we’ve chosen our favourite features and explained how they can benefit your business.✓ Unified CommunicationsGoToConnect unifies your video conferencing, phone calling, and instant messaging into one singular software, making it even easier for your team to stay connected to customers and each other. With so many businesses adopting a remote-working approach nowadays, unified communications is becoming an invaluable solution.✓ Reliable UptimeGoToConnect, just like Jive before it, offers an impressive VoIP uptime of 99.99%. This means you’ll almost never need to worry about losing data or getting dropped mid-call. Reliable uptime is particularly important for businesses that handle lots of client or customer data, or that make large volumes of VoIP calls and need a reliable connection 24/7.✓ Scalable SystemGoToConnect offers a handy management portal that displays how effectively your team is communicating. It also provides detailed analytics that can help you decide when you need to add or remove phone systems. For businesses looking to grow quickly, this will definitely make the transition much easier.✓ Impressive IntegrationsWe’re seeing more and more UCaaS companies offering integrations with other popular software and apps. In GoToConnect’s case, you can integrate your system with the likes of Outlook, Salesforce, Slack, and Zendesk. Installing third party software is a great way to bolster your team’s communication efforts, but watch out for those extra costs on top of your GoToConnect fee.✓ Find Me/Follow Me Remote Call ForwardingThis is GoToConnect’s version of remote call forwarding. The Find Me/Follow Me feature rings all your connected devices one after the other – so it might ring your desk phone first, get no answer, then ring your smartphone, and so on. This means no matter where you are or what device you’re using, a customer’s call will reach you.If you’d like to get free, tailored quotes from leading VoIP providers like GoToConnect, simply use our free comparison tool and tell us what you need. We’ll then use your responses to match you up with trusted VoIP companies who’ll contact you with more information and no-obligation quotes for you to compare. Save by Comparing Phone System Quotes Do you already have a phone system? Yes No How Much Does GoToConnect Cost?GoTo (formerly Jive) offers five different products with accompanying pricing plans. However, we’ll only be discussing the two most relevant products for this review: GoToConnect – its unified phones, meetings, and chat platform – and GoToMeeting, its video conferencing platform. Prices are in CAD.GoToConnect PricingPlanSummaryMonthly costWhat you’ll getBasicSimplified business phone system with basic meeting features$31.20/userCall forwardingUnlimited extensionsTeam messagingFind Me/Follow Me1 ring group1 call queue1 visual dialplan40 minute meetings4 meeting participantsStandardFully-featured phone, chat, and video conferencing system$37.70/userEverything on Basic, plus:Unlimited ring groupsUnlimited visual dial plansHot deskingPagingCall recordingReal-time analyticsUnlimited meeting minutesUnlimited call queues150 meeting participantsPremiumAll the capabilities of the standard plan, plus a support center and exclusive features$50.70/userEverything on Standard, plus:250 meeting participantsCall analyticsSupervisor real-time viewReal-time summariesAgent effectiveness reportingGoToMeeting PricingWhile GoToConnect comes with video conferencing, GoToMeeting is designed for teams that communicate via video really regularly and would benefit from these additional features:PlanMonthly costWhat you’ll getProfessional$16.25/organizer150 participantsHD videoUnlimited meetingsUnlimited meeting timeVoice commands with SiriCommuter modeWorkflow integrationsSecurity compliance featuresAccount management featuresBusiness$21.67/organizerEverything on Professional, plus:250 participantsUnlimited Cloud recordingTranscriptionNote takingKeyboard and mouse sharingMeeting lockDrawing toolsEnterpriseCustom pricingEverything on Business, plus:3,000 participantsDedicated customer success managerOn-boarding and training materialsVolume discounts Save by Comparing Phone System Quotes Do you already have a phone system? Yes No Is GoToConnect Right for my Business?We’ve pulled together some common questions (along with accurate answers) and scenarios in relation to GoToConnect. This will help you understand whether it’s the right product for your own organization.“I run a small business”We recommend GoToConnect for small businesses because it offers an easy-to-use solution with affordable price plans starting from $31.20 per month, per user. You’ll also have access to 24/7 customer support to help your small business avoid any potential growing pains.“I want to use a smartphone app along with the main interface”While GoToConnect does offer a smartphone app, there are some online customer reviews describing it as clunky or laggy. With that in mind, you might find the GoToConnect app frustrating to use at times, and there are probably other companies out there offering better apps. That said, we’re still sure you’ll find GoToConnect’s service painless to use.“My business is planning to scale quickly”GoToConnect’s UCaaS system can easily scale with your business and make it very easy to add more users to your subscription. Don’t forget that there’s also a management portal on the main interface, which shows you how well your team is communicating via detailed reports – meaning you’ll likely know exactly when to add or remove users. What do GoToConnect Customer Reviews say?What do business owners or decision-makers like yourself think of GoToConnect? We scoured the internet for genuine customer reviews to give you a clear idea of how well (or poorly) the company performs in real life. The reviews are mostly very positive, with just a few complaints about the glitchy smartphone app:“We use GoToConnect (formerly Jive) for our entire company’s phone system. Although we are a smaller company, we have employees spread across the country and using a VoIP service instead of a traditional landline service is incredibly valuable to us, particularly because of the central administration abilities of the Jive/GoToConnect system.”– Post Hill Press, GoToConnect client“I have been using Jive (now GoToConnect) for about 3 months. It provides online phone services, and I like the price, the number of tools, and customer service. I do not like how the app disconnects from the internet and I can’t hear the call (I am using only my cell phone at this point).”– Sylvan Learning, GoToConnect client“Our company uses GoToConnect (formerly Jive) across all departments: office, production, marketing, etc. GoToConnect has given us the ability to communicate with our customers – and each other – efficiently.”– Construction Company, GoToConnect client Save by Comparing Phone System Quotes Do you already have a phone system? Yes No How We Reviewed GoTo ConnectWe've researched 7 market-leading VoIP phone systems, evaluating them in terms of functionality, usability, cost, and security options, so we can make the most useful recommendations to Canadian businesses.Using our in-house research framework and ranking process, we evaluated each VoIP system across seven core categories of interest, each weighted differently, and then combined the results to come up with a final score.Our main testing categories for VoIP products and services are:Cost: The pricing structure associated with the VoIP service, such as monthly subscription fees, call rates, setup fees, hardware costs, and any additional charges for add-on features or services.Call features: The functionalities and capabilities offered by the VoIP service, including basic features such as call forwarding and voicemail, as well as advanced features like auto-attendant and conference calling.External connections: The VoIP service's ability to connect and integrate with external systems or devices, such as compatibility with existing phone systems or integration with mobile devices.Customer support: The assistance and resources provided by the VoIP service provider to customers, including technical support, online resources, and access to customer support representatives.Security options: The measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.Scalability: The ability of the VoIP service to accommodate the growth and changing needs of an organization, e.g. capacity to handle a growing number of users or support multiple locations.Reputation: External customer opinion; the feedback and ratings given by customers who have used a particular VoIP product – the market position and reputation a VoIP software holds. Expert VerdictNow that we’ve unpacked GoToConnect, revealing its strengths and weaknesses, you should be confident in making a decision for your business. To jog our memories, we’ll recap what we discussed…GoToConnect is a popular VoIP provider, offering a feature-rich UCaaS system to help your teams stay connected with customers and colleagues. The mobile app could be improved, but the company as whole provides a strong service.Lastly, don’t forget we can put you in touch with VoIP providers that best suit your company’s ambitions. To get started, simply use our free comparison tool and tell us what you’re looking for.We’ll then use your answers to match you up with trusted VoIP companies who’ll contact you with more information and no-obligation quotes for you to compare. Our service is quick, easy, and totally free. Written by: Dan Barraclough Dan’s a Senior Writer at Expert Market, specialising in digital marketing, web design, and photocopiers, amongst other topics. Reviewed by: James Macey Senior Business Software Researcher James draws on his 4+ years experience as a researcher to offer specialized advice on a wide range of categories from CRM to Fleet Management. He believes all businesses can grow if they use the right tools and services.