Written by Dudez Ignacio Updated on 27 May 2023 On this page Net2Phone Canada’s Pros and Cons How Much Does Net2Phone Canada Cost? Net2Phone’s Standout Features What Kind of Business is Net2Phone Best For? How Does Net2Phone Compare With Other Phone Systems? Does Net2Phone Canada Have Good Customer Reviews? How We Reviewed Net2Phone Canada Verdict Expand Our site is reader-supported – by clicking our links, we can match you with a potential supplier, and we may earn a small commission for this referral. Net2Phone (N2P) Canada is an affordable cloud-based phone system provider that offers international business communications solutions that are designed to help your small business grow. This is why it’s the best business phone system for low-cost international calling, scoring an overall score of 4/5.In this N2P Canada review we’ll go through the key factors you should consider when choosing a phone system. These are pricing, inbound and outbound communication features, integrability, scalability, and customer support. Using our extensive research into the provider, we’ll compare N2P Canada’s performance in those sectors with other market leaders, highlight its standout features, and discuss its pros and cons.You can also compare other phone system prices with our free quote-finding tool. Just answer a few questions about your business, and our top providers will reach out to you with obligation-free quotes. Swipe right to see more 0 out of 0 backward forward Expert Rating 4.0 Best For Low-cost international calling Price $29.99 – $59.99 per user, per month Net2Phone Canada’s Pros and Cons Pros Unlimited nationwide and international calling Affordable plans Reliable customer support channels Cons Limited outbound communication features Limited integration options ✓ Pro: Unlimited Nationwide and International CallingNetting a score of 3.7/5 for features in our research, Net2Phone Canada’s communication technology has a wide reach because it offers free international calling to over 40 countries. This is especially beneficial for businesses with a global clientele. Another plus is this feature gives small businesses and startups the flexibility and the opportunity to provide services aimed at global markets.✓ Pro: Affordable PlansOur research team scores Net2Phone Canada a solid 4/5 for pricing because its affordable plans are packed with inbound communication features that are essential to businesses of all sizes. These features allow you to automate the simple processes, allowing you to focus on complex tasks. Some of these features include a virtual receptionist, spam prevention, and ring groups. In addition to this, all of its plans come with free international calling to over 40 countries.✓ Pro: Reliable Customer Support ChannelsN2P Canada provides easy-to-reach customer support channels to accommodate different user needs and issues, including a knowledge base, email, and phone support. In addition to this, N2P Canada will offer a reimbursement to users who experience 30 minutes or more of service interruptions, helping it earn 3.5/5 for customer support.✘ Con: Limited Outbound Communication FeaturesWhile it may offer a host of inbound communication features on every plan, important outbound tools that help enhance the quality of your operations aren’t available on any of its plans. These include analytics, call-flow designer, and call monitoring.Meanwhile, 8×8 scores a near perfect 4.8/5 for features because its plans offer more outbound communication features. These are custom call lists and document sharing, which N2P Canada doesn’t offer. However, Net2Phone Canada does offer more inbound communication features than 8×8, which is great for businesses that are in the hospitality or contact centre industries.✘ Con: Limited Integration OptionsWhile every N2P Canada plan has access to the API feature, allowing users to develop custom software, it only scores 4.1/5 for scalability. This is because it doesn’t offer any other integration options on any of its plans, such as external, internal, or email integrations.However RingCentral scores 4.9/5, the highest for scalability in our research, offering extensive security settings, more CRM and helpdesk integration options, and more management and collaboration features – especially on its Premium and Ultimate plans. These include call monitoring, document sharing, and analytics. Meanwhile, N2P has limited CRM and helpdesk integration options and lacks email, workspace, external, and internal integrations. However, it offers all inbound communication features on its plans, starting at $29.99, while RingCentral doesn’t offer call queue and ring groups on its Standard plan that also costs $29.99, scoring 3.5/5 for pricing against N2P Canada’s pricing score of 4/5. How Much Does Net2Phone Canada Cost? Swipe right to see more 0 out of 0 backward forward Starter Kit Business Lite Business Select Business Premier Call Centre Price $134.99 per user, per month Price $29.99 per user, per month Price $39.99 per user, per month Price $49.99 per user, per month Price $59.99 per user, per month Key Features Up to 5 usersUnlimited calling to Canada, the US, and 40+ other countriesUnlimited auto attendants and call queuesHuddle video conferencing Key Features Unlimited nationwide calling,Unlimited international calling,Video conferencing,Web & mobile app,Call recordingSMS/MMS text messaging Key Features Unlimited nationwide callingUnlimited international callingVideo conferencingWeb & mobile appSMS/MMS text messagingReceptionist console Key Features Unlimited nationwide callingUnlimited international callingVideo conferencingWeb & mobile appSMS/MMS text messagingRConCRM/API integration Key Features Unlimited calling to Canada, the US, and 40+ other countriesHuddle video conferencingAccess to SaaS integrationsWeb header Its Business Lite plan only costs $29.99 per user, per month, and its web and mobile apps, video conferencing, and SMS features enable mobility, accessibility, and productivity. With the addition of unlimited international and nationwide calling services to the mix, you get a winning combination, scoring 4/5 for pricing for its affordability and functionality. However, outside of open API, it doesn’t come with integration features.Meanwhile, Zoom, which receives the highest rating for pricing in our research ( 4.3/5), offers a richer range of integration options plus inbound and outbound communication features for a very low price of $13.30 per user, per month. But you need to upgrade to its most expensive Select plan to access the international calling feature unlike N2P Canada, which offers this feature on every plan.If you’re still unsure about Net2Phone Canada, use our free quote-finding tool. Fill in a few details about your business and we’ll match you, with our top providers who will reach out to you with obligation-free quotes. Net2Phone’s Standout FeaturesAutomatic Call RecordingNet2Phone has an automatic call recording feature that stores all call recordings in the cloud for up to six months. This feature enables you to safeguard your company should you need to provide evidence in the event of a dispute. Monitoring every call also demonstrates adherence to organizational standards. In addition, when clients find out that calls are recorded, the customer experience is elevated to a new level because it demonstrates great service and conveys the message that you value call data seriously. However, this feature does come as an add-on and will require you to pay extra.IP Door IntercomThe IP door intercom feature is a hands-free entry control that’s connected to the intercom. The delivery person needs to just press the call button on the intercom, and it will initiate a call to a configured extension. It can be to your phone, a security desk, or the receptionist. Visitors get access by keying in a door code on the keypad. Once activated, the access control will permit a quick unlock of the entrance. The pricing for this feature can be customized for your business. You will need to contact its customer service directly to get a quote for this feature.Web CallingUsing your Net2Phone business phone number, the provider’s WebRTC web calling feature will allow you to use your laptop or desktop to make and receive calls. This feature will also allow you to host conference calls and video meetings. All you need to do is open the web calling application using a compatible web browser, dial the number from the dialpad, and hit call. What Kind of Business is Net2Phone Best For?A majority of organizations use the global market as a resource for networking and commercial prospects. If you manage a company with international business partners, a corporation that recruits employees from other countries, a startup providing an online service, or a business in retail, Net2Phone Canada’s top VoIP features, 24/7 live phone support, and free international calling feature to over 40 countries are ideal. Compare free quotes for the phone systems that are best for your business Do You Already Have a Business VoIP System? Yes No Simply answer a few questions – it only takes a minute How Does Net2Phone Compare With Other Phone Systems?Below is an overview of how Net2Phone Canada scores based on the key factors you need to consider when shopping for a phone system.PlatformsN2P US8×8Ring CentralGoto ConnectGoogle VoiceOomaZoomDialpadInbound & Outbound Communications Features3.74.84.23.42.64.144.4Pricing42.53.54.34.03.554External Connections2.14.24.32.62.82.74.22.4Scalability4.14.94.94.42.94.14.33.3Customer Support3.5553.43.14.53.34.5Inbound and Outbound Communication FeaturesWhat’s great about Net2Phone Canada’s service is that all of its plans come with a call queue, ring groups, and virtual receptionist. However, it offers a poor range of outbound communication features. Power dialer, custom call lists, and auto dialer are some of the features that aren’t offered on any of its plans. These outbound automation features enable your operations to run smoothly and function perfectly, even if you are a low-cost business with limited staff. Still, it scores a decent 3.7/5 for features.Meanwhile, 8×8 gets 4.8/5 for features, the highest score in this category, because its plans come with lots of inbound and outbound communication features, extensive security settings, and various customer support channels, especially when you sign up for its higher-priced plans. But its Express plan has fewer inbound communication features than Net2Phone Canada. It lacks spam prevention, voicemail-to-text, call queue, and ring groups, which are all available on N2P Canada’s plans.External ConnectionsNet2Phone Canada’s Business Lite doesn’t come with CRM, helpdesk, web conferencing, or analytics integrations. You can get access to these options when you upgrade to the Business Select, Business Premier, and Call Centre plans.However, the options for business applications that you can integrate with the system are still limited. For example, its CRM integrations only offer Salesforce and Zoho CRM, while other providers, such as RingCentral, offer over 90 software integrations. The upside to this is that these CRM platforms are one of the best CRMs on the market. But it only receives 2.1/5 for external connections because integration options for email, workspace, internal, and external live chat integrations aren’t available on any of its plans.RingCentral, on the other hand, scores 4.3/5, the highest for external connections, because it offers deeper integration options on its higher-priced plans, including external, internal, and email integration options, which aren’t included on any of N2P Canada’s plans.ScalabilityN2P Canada offers unlimited users, local numbers, ring groups, and some management and collaboration features, receiving a 4.1/5 score for scalability. These features, such as customizable call routing and call transcripts, allow you to automate your workflow so you can focus on more important tasks, like providing exceptional customer care.However, GoToConnect has services that are designed to develop a scalable business. It offers more outbound communication features than N2P Canada, including automation tools, such as document sharing and analytics, which are important for easy scaling. This gives GoTo Connect a solid score of 4.4/5 in scalability.Customer SupportTo accommodate its customers’ varying needs, Net2Phone Canada provides a variety of customer support options, including a knowledge base, email, and phone support. It doesn’t offer 24/7 live phone support, but it does have live chat support on all of its plans, seeing it score a 3.5/5 score in this category. If these are features that are make or break, 8×8, comes with a wider range of customer support channels, including 24/7 live support on every plan, earning a perfect score of 5/5 in this category. Does Net2Phone Canada Have Good Customer Reviews?Net2Phone Canada receives an impressive score of 4.7/5 for customer score because most users are satisfied with the service and the support it provides. Its plans come with live chat support which allows customers to get real-time support.This is what some had to say about Net2Phone Canada: Net2phone is pretty awesome - saved me a few times! I started out with Versature years ago, went astray for a bit, then ran back to them when the new provider failed to be reliable. They came through like a champ, rescuing me and restoring our phones with reliability and quality service. Since net2phone took over the quality and reliability and excellent service have remained. I highly recommend this VOIP provider. (sic)5/5 Doug Lacombe, - December 07, 2021; Source: TrustPilot Great customer service What do you like best about net2phone?Everyone at net2phones is always such a pleasure to deal with! There has never been a time where an issue wasn’t resolved quickly and everyone is always so pleasant and super helpful. Makes my life much easier in the office!What do you dislike about net2phone?There hasn’t been an issue in the 2 years I have been with my company so I can’t say there is anything I dislike. The service and products are incredible compared to other companies I have dealt with over the years.Recommendations to others considering net2phone:Net2phone is a great company and always follows through when you’re in need of support. We never have outages or situations where our phones are down unless there is a power outage. I highly recommend them for any office!What problems is net2phone solving and how is that benefiting you?We don’t have any current issues, but they recently helped set us up with direct phone lines which are working amazing! People in the office are really enjoying having them and the clients appreciate it too. (sic)5/5 Brittany H.,, Office Manager - Nov 16, 2021; Source: G2 Rude Salesman We have been working with a salesperson Jeremy and unfortunately haven’t had the time to prioritize our decision and had it on the back burner till things calmed down. Today I received a very unprofessional email from him and easily made the decision for us to not go forward with this company. I can’t imagine being that rude to a potential customer. Definitely don’t recommend this company. (sic)1/5 ML of Canada, - March 08, 2022; Source: TrustPilot Compare free quotes for the phone systems that are best for your business Do You Already Have a Business VoIP System? Yes No Simply answer a few questions – it only takes a minute How We Reviewed Net2Phone CanadaWe've researched 7 market-leading VoIP phone systems, evaluating them in terms of functionality, usability, cost, and security options, so we can make the most useful recommendations to Canadian businesses.Using our in-house research framework and ranking process, we evaluated each VoIP system across seven core categories of interest, each weighted differently, and then combined the results to come up with a final score.Our main testing categories for VoIP products and services are:Cost: The pricing structure associated with the VoIP service, such as monthly subscription fees, call rates, setup fees, hardware costs, and any additional charges for add-on features or services.Call features: The functionalities and capabilities offered by the VoIP service, including basic features such as call forwarding and voicemail, as well as advanced features like auto-attendant and conference calling.External connections: The VoIP service's ability to connect and integrate with external systems or devices, such as compatibility with existing phone systems or integration with mobile devices.Customer support: The assistance and resources provided by the VoIP service provider to customers, including technical support, online resources, and access to customer support representatives.Security options: The measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.Scalability: The ability of the VoIP service to accommodate the growth and changing needs of an organization, e.g. capacity to handle a growing number of users or support multiple locations.Reputation: External customer opinion; the feedback and ratings given by customers who have used a particular VoIP product – the market position and reputation a VoIP software holds. Verdict We’d recommend Net2Phone Canada for startups or service-based firms that rely on international communication, as it offers the best low-cost international calling solutions.There are some services available in its packages that can help your business scale, such as having access to API, call queue, and team messaging, but it won’t be able to help you reach your goal quickly because certain features, such as call whisper, call barge, and analytics, are not offered on its lower plans. You get access to these features when you purchase the Call Centre plan.However, with its cost, the inbound communication features on offer, and the customer support channels available, it’s great value for money. This is why we recommend Net2Phone Canada to any business, large or small.If you’re still not sold on Net2Phone Canada as your provider, use our free quote comparison tool. Just answer a few questions about your business and we will pair you with the top providers. They will then contact you with obligation-free quotes. Written by: Dudez Ignacio Expert Market Content Writer Dudez Perez-Ignacio is a Content Writer for Expert Market, specialising in writing about phone systems and helping readers learn about innovative communication technology trends and insights, prioritizing value to help drive business growth. Researching and writing about this every day means Dudez is fluent in the complex vocabulary of business phone systems.