RingCentral Review: The Best System For Your Business?

Read our RingCentral review to find out whether it’s the right call for your business…

Pros

Excellent mobile and desktop app
Supports AI (artificial intelligence) integrations
Customizable system

Cons

Essentials plan is only available to businesses with fewer than 21 system users
Customer service reviews online could be better

RingCentral is one of the top UCaaS (unified communication as a service) providers on the market, used by over 400,000 teams in 190 countries. The reason for its popularity is because modern businesses are realizing the importance of UCaaS, and how bringing all your communication tools into one software can boost productivity, especially when working remotely.

For this RingCentral review, we conducted in-depth research into the company’s features, benefits, pricing, and customer reviews to help you decide whether it’s the best UCaaS provider for your business.

You can trust our advice, too. We’ve had years of experience reviewing and recommending the best VoIP and UCaaS products for businesses like yours, so we really do know our stuff. Ready to get started? Let’s go.

What are RingCentral’s Features and Benefits?

RingCentral offers some impressive features that can help your business boost productivity and improve communications, making it one of the best VoIP providers and one of the best virtual phone number apps in Canada.

Below are some of our favourite features (we’ve included a RingCentral app review in this section, too) along with explanations on how they can help your business…

✓ Desktop and Mobile App

The only way to kickstart this RingCentral review is by discussing the app. This development syncs your phone, video meeting software, and instant messaging all into one app, which you can access from your desktop or smartphone. On the app, you can also track your system’s real-time usage stats, helping you decide when to upgrade or downgrade your system.

✓ Customizable System

Customizing your UCaaS solution to suit your company’s unique needs can help streamline your workplace communication even further. If you want to add more integrations than what’s already on offer, you can access RingCentral’s developer portal that allows you to build your own custom integrations, if you know how to code.

✓ AI Integrations

In 2021, 15% of all customer service interactions around the world were be handled completely by AI, an increase of 400% from 2017. RingCentral jumped on this trend in 2020, introducing conversational AI integrations, such as StataPile, that can help streamline your admin and boost staff productivity.

This AI software can identify individual people by their voice, detect accents, and recognize emotions from the customer’s voice, amongst other handy tricks that can help with your admin tasks. It’s worth noting you can only install StataPile if you’re on the Premium or Ultimate pricing plans (more on those below).

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How Much Does RingCentral Cost?

RingCentral offers four set price plans for its ‘RingCentral MVP’ package, which includes instant messaging, video, and phone communication. Check out our table below to see what you get on each plan…

Plan	Monthly cost	Communication	What you’ll get
Essentials	$24.99 /user	Message, phone	Up to 20 users Business phone or toll-free numbers Unlimited calls within US/CA Unlimited SMS Voicemail-to-text Team messaging Document sharing
Standard	$29.99 /user	Message, video, phone	Everything in Essentials, plus: Unlimited users Business phone numbers in 100+ countries Unlimited audio conferencing 100 video meeting participants Up to 24-hour meeting duration Integrations with Microsoft 365, Slack, and Google Workspace 24/7 support
Premium	$39.99 /user	Message, video, phone, open API	Everything in Standard, plus: Automatic call recording Hot desking 200 video meeting participants Real-time analytics Integrations with Salesforce, Zendesk, and more Developer platform and custom integrations
Ultimate	$54.99 /user	Message, video, phone, open API	Everything in Premium, plus: Device status reports and alerts Unlimited storage

The easiest way to get a clear price for your new VoIP system is by comparing free quotes. To get started, use our free comparison tool (it only takes a minute) and tell us what you need.

Choosing from a list of trusted VoIP companies that includes RingCentral, we’ll match your business with the ones that best suit your requirements. They’ll then contact you with more information and no-obligation quotes for you to consider.

Is RingCentral Right for my Business?

In this section of our RingCentral review, we’ve included some common questions and scenarios about the company that should help you understand whether it’s right for your own business.

“I run a small business”

RingCentral is definitely suitable for small businesses, offering a simple yet powerful VoIP system that can easily scale with your business. With price plans starting from $24.99 per month, per user, it’s also an affordable option for small businesses with a limited budget.

“I need comprehensive customer support”

RingCentral does offer 24/7 telephone support to help you fix minor issues quickly, and online tickets designed to help with your more complex issues. However, there is no live chat support, which is something that some RingCentral customer service reviews mention online.

“I want to use an app that has all the features in one place”

As we mentioned earlier in this RingCentral review, we’re impressed by its latest app. It can be used on your desktop or mobile, bringing all of RingCentral’s communication features and reporting tools into one easy-to-use platform. This app’s ideal for workers who need to make or take calls regularly on-the-go.

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What do RingCentral Customer Reviews say?

We searched for the latest RingCentral reviews from real life customers to give you a more transparent view of the company. The reviews are mostly positive, particularly focusing on the RingCentral app, but some reviews talk about how RingCentral could improve its customer service. See for yourself below…

“With our entire staff being remote over this last year, RingCentral has made that transition much easier. We were able to download the app on our mobile phones to continue our meetings and calls without a work number. Being on video for all our meetings has made the distance much more manageable. I have also enjoyed the ability to read the voicemails and receive and send text messages on the app.”

– User in Insurance, RingCentral customer

“It’s hard to think of any dislikes. However, I have a concern regarding the support team of RingCentral. They are not available at times, which can cause undue delays in work in case of a glitch. Also, not many times, though, I have experienced call drops in this application. The support staff often takes more than 24 hours to respond, which is problematic.”

– Aman K, RingCentral customer

“Setup and onboarding was great and simple. The account manager spent the time going through setting me up, I wasn’t forwarded from a sales guy to a tech guy and so on so forth, which I think is rare in this day and age. The backend system, as well as the soft phone applications, are very simple to use and feature-rich. “

– Amit G, RingCentral customer

How We Reviewed RingCentral

We've researched 7 market-leading VoIP phone systems, evaluating them in terms of functionality, usability, cost, and security options, so we can make the most useful recommendations to Canadian businesses.

Using our in-house research framework and ranking process, we evaluated each VoIP system across seven core categories of interest, each weighted differently, and then combined the results to come up with a final score.

Our main testing categories for VoIP products and services are:

Cost: The pricing structure associated with the VoIP service, such as monthly subscription fees, call rates, setup fees, hardware costs, and any additional charges for add-on features or services.
Call features: The functionalities and capabilities offered by the VoIP service, including basic features such as call forwarding and voicemail, as well as advanced features like auto-attendant and conference calling.
External connections: The VoIP service's ability to connect and integrate with external systems or devices, such as compatibility with existing phone systems or integration with mobile devices.
Customer support: The assistance and resources provided by the VoIP service provider to customers, including technical support, online resources, and access to customer support representatives.
Security options: The measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.
Scalability: The ability of the VoIP service to accommodate the growth and changing needs of an organization, e.g. capacity to handle a growing number of users or support multiple locations.
Reputation: External customer opinion; the feedback and ratings given by customers who have used a particular VoIP product – the market position and reputation a VoIP software holds.

Expert Verdict

RingCentral isn’t perfect, but it’s a good option. Most of all, we really like the mobile app and AI integrations, which can streamline your workplace communication even further. However, its customer service could be vastly improved, which is a possible obstacle to consider for your business.

Want to join the 400,000+ teams currently using RingCentral? We can help you out. Simply use our free comparison tool and tell us what you need, and we’ll match your business with VoIP providers that best suit your requirements, choosing from a list of trusted companies that includes RingCentral.

They’ll then contact you with more information on how they can help your business, and no-obligation quotes for you to consider. Our service is free, quick, and painless.