Zoho One Pricing: Plans, Fees, and Hidden Costs

Zoho One is one of the more affordable CRM software options. It’s best offer is an annual subscription that costs between $37 and $90 per user, per month, but you also have the option to be billed monthly for the higher price of $45 to $105 per user, per month. What we like about Zoho One is that it doesn’t tie you down to any long-term contracts, and offers a 30-day free trial with no credit card required.

Zoho One is an all-in-one business application suite that gives you access to over 40 integrated apps to help you run all your business operations – including sales, marketing, customer support, HR, recruitment, and finance – under one affordable pricing plan.

In this guide to Zoho One’s pricing, you’ll learn about its rates and plan details, and we’ll help you decide which package provides the right business suite for your organization.

Zoho One Pricing Summary

Zoho One’s Pricing Plans: A Breakdown

We explore Zoho One’s pricing plans so you can find the right one for your business:

Zoho One All Employee Pricing – $37-$45 Per User, Per Month

Zoho One’s All Employee Pricing plan costs $45 per employee, per month when billed monthly. However, if you choose to pay annually, the rate drops down to $37 per employee, per month. This plan comes with over 40 of Zoho’s business applications, including Zoho CRM Enterprise, Zoho Books, and Zoho Social, which we recommend for enterprises as it allows you to bring these necessary stand-alone systems together in one place, and manage your customers and business processes in a systematic way.

Aside from getting access to the majority of Zoho’s individual products, this plan can be integrated with other third-party applications too, giving you more options aside from Zoho’s own apps, including Google Drive, Zapier, and Trello. If something’s still missing, you can use Zoho Creator, an app development platform, to create custom apps specific to your business’s needs.

The most important thing to understand about the All Employee Pricing plan is that you must purchase a license for every employee in your company. As per the license agreement, if you don’t have licenses for all of your employees, Zoho will ask you to add licenses for every single one of them, or it’ll move you to the Flexible-User Pricing plan (which provides all the same apps and features, but costs significantly more per employee).

Zoho One Flexible User Pricing – $90-$105 Per User, Per Month

Zoho One’s Flexible User Pricing package comes with the same enterprise-level features as the All Employee Pricing, but costs more at $105 per user, per month, or $90 per user, per month if you pay annually. Like the All Employee Pricing plan, it includes over 40 Zoho business apps, the same third-party integrations, and Zoho Creator.

The key difference here is that there’s no minimum license required when you sign up for this plan. This means there’s no need to purchase a license for every employee – you can purchase as many (or as few) licenses as you want under this package.

User Support Packages

The standard user support service that’ll come with your Zoho One package is dubbed the Classic Support plan. It comes with email, chat, and phone support channels that are available for eight hours a day, from Mondays to Fridays, with a maximum response time of eight hours.

If you need a faster customer support response time than what the Classic Support plan has to offer, you can upgrade to one of Zoho One’s paid support plans. The Premium plan will cost 20% of your Zoho subscription fee and comes with 24/5 email, chat and phone support, with maximum response time of three hours, so you can resolve problems much faster. The Enterprise plan, on the other hand, will cost 25% of your subscription fee. It comes with everything that the Premium plan has, with an even faster maximum response time of one hour, and a technical account manager to personally assist you.

These two paid support plans also include product onboarding and configuration assistance, neither of which are included on the Classic Support plan.

Does Zoho One Have a Free Plan?

Zoho One doesn’t have a free plan available, but it does offer a 30-day free trial, during which you get a whole month to maximize this application suite for running your business operations, and investigate whether it works for you. It offers a fully-integrated CRM system that your sales, marketing, and customer service teams can access to get updates on deals, leads, and customers. Not only that, but we found that other company departments, such as finance, recruitment, and HR can access and edit your business processes to run an effective holistic business operation.

If you’re looking for a CRM system primarily, rather than a full suite of business apps, there are other CRM market leaders that offer a forever-free plan, including HubSpot and Freshsales. If you’re keen on Zoho, Zoho CRM, Zoho’s own CRM platform, also boasts a free plan.

Zoho One Costs: Billing Cycles, Ongoing Costs, and Hidden Fees

What we like about about Zoho One is that it gives you full control of your billing cycle. You can indicate your billing interval on the ‘Bill Every’ system setting, specifying the number of times you’ll be charged.

You can choose between two billing cycle options – auto renewal until cancellation, or expiry after a specific number of billing cycles, which you can key in yourself. This is great, especially for startups and small businesses, as you can easily settle payments when the bill comes, without worrying about surprise bills.

Aside from this, there’s no need to worry about renewal costs or additional annual charges. In fact, you can save more if you choose an annual subscription, on which you can settle payments online through Visa, MasterCard, and American Express. Zoho also accepts checks, PayPal (you must have a PayPal account), and wire transfers. Meanwhile, if none of this is applicable to you, offline payments can be arranged with Zoho’s sales team.

How does Zoho One’s Pricing Compare With CRM Platforms?

Of course, Zoho One comes with a CRM app, but it’s not a CRM system itself – it’s a holistic, comprehensive business application suite that can also help you take care of your other business operations, such as finance, recruitment, and HR. With over 40 of Zoho’s apps included for just one price, it offers excellent value for money.

However, if you don’t need the complete suite of apps and are just looking for a CRM system, there are plenty to compare here. War between businesses and the fight over customer loyalty is in full swing. The most important weapon in this battle is CRM software. These top CRMs offer a unified interface that allows you to get a 360-degree view of your customers so you can expertly wield this software however it’s packaged, whether it’s pre-built or comes with the ability to be customized specific to your business. It must come with plans that have features that enable you to strategize, strike, and follow-through with your marketing, sales, and customer service strategies.

There are several CRMs that offer great value for money that you can choose from. monday CRM, for example, isn’t the cheapest CRM on the market but each of its plans offer a great package, such as  lead capture, sales, and marketing automation capabilities. HubSpot, on the other hand, offers lead conversion features across all of its pricing tiers at affordable rates. Meanwhile, Freshsales offers affordable plans that are packed with lead generation features.