Top 7 Field Service Mobile Apps

Scoring an impressive overall 4.6/5 in our research, Housecall Pro is our favorite field service software because it’s highly customizable, robust, and easy to use. It does particularly well when it comes to scheduling and dispatch, and this is because you can tailor customer notifications; set weekly, monthly, and yearly recurring jobs; and assign more than one person to a job. Features like these will make adopting Housecall Pro into your software infrastructure a painless process.

Housecall Pro is also great for online customer booking, letting you book via a website and Google. Thanks to this, it earns a 4/5 in our research for online customer bookings – the highest score we awarded in this category!

Although Housecall Pro shines through for many reasons, it does have its own Achilles' Heel. It doesn’t have an offline functionality for field technicians and it lacks 24/7 customer support. If you’re looking for strong customer support field service software, we’d recommend considering Verizon Connect. It scores a perfect 5/5 for customer support in our research and an overall 4.2/5.

If you’re a fan of running your business and sales using Salesforce products, you’re likely to be a fan of Salesforce Service Cloud. Scoring an overall 4.6/5 and a perfect 5/5 in the mobile app category in our research, we like Salesforce because it has a mobile app for iOS and Android users, as well as an impressive 4.6/5 stars rating on the App Store (taken from 5.1k reviews on the site). It also integrates easily with other Salesforce products, melting seamlessly into your operations if you're already an avid Salesforce user.

It also has offline capability, giving you an extra layer of flexibility. Salesforce also offers a solid range of schedule and dispatch features, taking home a 5/5 in our research in this category. It comes equipped with customer notifications, the ability to set up recurring jobs, and GPS tracking. This is very useful for users with larger operations and lots of deliveries on the move.

However, the downside of Salesforce Service Cloud is that it performs poorly in the customer support arena. With a dismal 2/5 in this category in our research, it lacks email and 24/7 support, which might leave you feeling stranded if you face a route accounting software SOS. Therefore, we’d recommend looking at Verizon Connect or Vonigo for better customer support. They score 5/5 and 4/5 respectively for customer support in our research, offering email and phone support and tutorial videos. This is particularly useful for businesses that are getting started with field service software and need reliable customer support in case of an SOS.

Scoring a strong overall score of 4.3/5 in our research, we like Jobber because of its great offering of schedule and dispatch features. It scores a perfect 5/5 in this category because you can: get your hands on customer notifications (you can send push notifications to any mobile app users), set up recurring jobs, GPS tracking, add multiple people to a job, and multiple visits. It’s also strong on the mobile app front, taking home a 4/5. Both Apple and Android users can access the app on their mobiles.

Unfortunately, Jobber isn’t too great when it comes to online customer booking and customer support features. Scoring a slightly above average 3/5 for online customer booking features, you miss out on real time booking and you can only book via a website on certain plans. Great alternatives for better online customer booking features are Housecall Pro and mHelpDesk. They both take home an impressive 4/5 for online customer booking features in our research, offering upload of images and documents, booking via Google, and more.

Scoring an excellent 5/5 in the schedule and dispatch category in our research, we think Verizon is a solid option if you’re looking for a good range of features in this realm. It offers the full gamut of schedule and dispatch features, including customer notifications, setting up recurring jobs, GPS tracking, and assigning jobs to more than one person. It also is pretty strong in the customer support arena, scoring a 4/5 in our research. With Verizon Connect, you’ll be able to access email and phone support and watch comprehensive tutorial videos.

The sad news is that Verizon Connect isn’t great when it comes to invoicing features. Scoring a 2/5 in our research in this category, it isn’t equipped with automated invoicing or invoice reminders. If you need a provider that is a strong performer for invoicing, we’d recommend going for Housecall Pro or Workwave instead. They both smash the schedule and dispatch category in our research, scoring a 5/5. They both offer customer notification, recurring jobs, GPS tracking, and assigning more than one person to a job which is great for users that have large and complex field service operations.

Training your team to use a new piece of software isn’t an easy task. Thankfully, the intuitiveness of the mHelpDesk app means it won’t take long for your team to get to grips with digital scheduling and job management. Just because it’s simple to use, it doesn’t mean you need to compromise on features.

Thanks to its end-to-end job management, you’ll be able to manage your jobs, customers, and field staff from quotation through to the final invoice. On top of this, mHelpDesk is also great for schedule and dispatch features. Scoring a stellar 5/5 in this category in our research, you have access to customer notifications, setting up recurring jobs, GPS tracking, and assigning more than one person to a job. This gives you an extra layer of flexibility and functionality when organizing and keeping track of your operation.

However, mHelpDesk falls behind the rest when it comes to customer support and invoicing features. Only reaching an above average 3/5 in both categories in our research, you miss out on key features like 24/7 support, email support, and batch invoicing. We’d recommend looking at Workwave and Housecall Pro for better invoicing and customer support features. They both take home a 4/5 for customer support features and a perfect 5/5 for invoicing features.

Scoring a perfect 5/5 for invoicing in our research, Workwave is the poster child for invoicing features in the field service 'software-verse'. It comes equipped with everything you might want on the invoicing front: automated and batch invoicing, invoice reminders, invoice tracking, invoice templates, and payment on mobile. This gives you tons of flexibility when it comes to tracking and receiving payment, boosting Workwave’s scalability.

In addition to invoicing, Workwave is also great for schedule and dispatch features, a category in which it also scores a stellar 5/5. You’ll get access to customer notifications and GPS tracking and be able to set up recurring jobs and assign jobs to more than one person.

However, Workwave puts up a weak performance in the online customer booking category, barely reaching a 2/5 in our research. You can’t book via Google and you miss out on realtime booking. If you’re looking for route accounting software that has a stronger online customer booking muscle, Housecall Pro is your best option.

Regardless of which new software you adopt, it’s crucial to have access to reliable customer support to help save you unnecessary headaches. Vonigo is very much aware of this and is prepared with its reliable customer support features. Scoring a solid 4/5 in this category in our research, Vonigo comes equipped with email and phone support, live chat, and tutorial videos to help you put out field service fires.

Unfortunately, Vonigo isn’t great when it comes to the other features you need from field service software. It scores a slightly above average 3/5 for online customer booking, schedule and dispatch, and invoicing features because its offer simply isn’t that expansive as other providers. It also scores a dismal 2/5 in the mobile app category due to its poor customer rating on the App Store and Google Play (2.6 and 2.1 stars on average, respectively).

If you want field service software that has a perfect score on the mobile app front, we’d recommend Salesforce – it takes home a 5/5 as it has full functionality of the site, has a 4.6/5 customer rating on the Apple App Store, and is available to iOS and Android users. This is great for users who are fans of managing their operations from user-friendly apps on their mobile phones.