The Top 5 Hotel Phone System Suppliers

As landlines are abandoned and guests continually expect personalized experiences, VoIP phone systems are increasingly becoming a vital replacement for traditional hotel PBX systems. A modern hotel VoIP phone system that can provide a lavish menu of features, slash costs, and seamlessly integrate with other business software.

We researched and tested several phone systems, and found that Zoom’s Regional Unlimited plan is the best VoIP solution for hotels. At $15 per user, per month, it’s competitively priced, and comes with the same, if not more, call management and staff training features as more expensive competitors, such as call queues and call barge.

However, Zoom Regional Unlimited isn’t the only great option out there. Businesses with customer service teams might prefer Nextiva Core since it integrates with social media customer live chat channels, making it an all-in-one solution for customer service.

To shop around for quotes, fill in our quick and free quote tool, and we’ll match you with VoIP phone system providers who’ll offer you tailored quotes.

Overview: The Best Hotel Phone System Providers

VoIP solutions allow hotels to sync platforms through unified communications, strengthening the customer service arm through a wide range of savvy features, with no need for clunky PBX equipment in-house. That’s why we’ve selected providers that offer VoIP phone systems over PBX ones for this review.

You can see a list of the best hotel VoIP phone systems below:

1. Zoom Regional Unlimited: Best Value for Money

At $15 per user, per month, the Zoom Regional Unlimited plan is one of the cheapest VoIP phone systems on this list, while still providing hotels with key call management tools. These include an IVR auto-attendant, ring groups, call queues and more training features than most of its competitors.

What makes Zoom Regional Unlimited good for hotels?

Plus, Zoom was one of the easiest-to-use VoIP systems that we tested, making it a great choice for hotels installing their first VoIP system. It also comes with vital tools for managing calls.

With Zoom Regional Unlimited, hotels will get access to unlimited virtual receptionists (also called an IVR auto-attendant), that can route customers to the correct line without the need for an employee to stand by. This feature can improve the customer experience at small hotels that don’t always have staff available to man the phone.

If no one picks up, and customers leave a voicemail, Zoom Regional Unlimited comes with voicemail transcription and uses AI technology to extract tasks from the voice messages and prioritize voicemails in the inbox. These features ensure no communication goes unanswered for long.

Zoom’s caller ID and customizable call routing technology also ensure your employees always know which room is calling, and are automatically routed to the correct line based on custom parameters, such as time of day.

The Zoom Regional Unlimited plan is also a great option for hotels that value employee training to improve customer experience. The plan comes with call barge and whisper, and call recording and monitoring. No other plan on this list comes with as many training tools as Zoom.

Lastly, Zoom is a good option for hotels that want to avoid investing in all new hardware, since it works with a wide range of models. Brands Zoom software integrates with include Cisco, Mitel, Poly, and Yealink.

What is Zoom missing?

Zoom is missing a few features that are useful to hotels. For one, it doesn’t offer e-fax on any of its plans, so it’s not a great choice for hotels that heavily rely on faxing to share documents. You can get e-fax as an add-on with Dialpad or Nextiva.

Zoom also isn’t the best option when it comes to software integrations. It only integrates with a few popular CRM and Helpdesk platforms, which include Salesforce and Zendesk, and doesn’t have ready-made integrations with hotel PMS software, although it does offer open API for tailoring integrations. We also had some difficulty connecting Zoom to third-party software when we tested this function, since we were met with a very slow loading bar.

2. Nextiva Core: Best for Multi-channel Communication

At $30 per user, per month, Nextiva’s Core plan is the most expensive option on this list, but it’s worth the price for hotels that want to consolidate multiple communication channels into one system. Nextiva Core acts as an all-in-one platform for calls, internal chats, and customer service channels, such as social media messaging.

What makes Nextiva Core good for hotels?

Nextiva Core is a great option for hotels that want to increase accessibility by offering guests several channels of communication.

It’s the only VoIP platform on this list to offer customer live chat on popular social media apps such as Facebook, WhatsApp, and Instagram. Hotels also get access to SMS, and a team messaging function for staff communication, although these last two features are also offered by competitors.

Besides its plentiful communication channels, Nextiva Core comes with a range of call management features that can help hotels optimize internal communications. Like Zoom, Nextiva Core comes with an IVR auto attendant and customized call routing based on factors such as time of day and caller ID, and voicemail transcription. However, unlike Zoom, Nextiva doesn’t offer voicemail prioritization, which can speed up the rate at which voicemails are handled.

That said, Nextiva Core is one of the best VoIP for hotels that want to keep their existing hardware phones, since its software can essentially integrate with almost any hardware phone through manual set up. This makes it an attractive option for hotels with a lot of guest rooms, for whom upgrading hardware would be expensive.

What is Nextiva missing?

Despite offering advanced communication tools, Nextiva only offers a limited range of training and monitoring tools. On the Core plan, hotels get access to call barge but call recording and call analytics, the only other training features Nextiva offers, come as a paid add-on.

This can make training new employees to communicate effectively with guests more time-consuming. We recommend Zoom as an alternative for hotels that value training features.

3. Net2Phone Essentials: Discounted Pricing for Large Teams

Net2Phone Essentials offers good value for money to hotels with a large staff looking to set up several user accounts, since it offers discounted pricing to teams of over 25. The Essentials plan goes from $27.99 down to $19.99 per user per month for more than 25 users.

What makes Net2Phone Essentials good for hotels?

Besides its attractive discounts for large teams, Net2Phone Essentials has plenty to offer hotels. On the plan, hotels get access to a virtual receptionist and can set up different automated greetings. For example, hotels can set up a welcome greeting for new guests that guides them through how to use the phone network or create personalized messages for special guests.

Plus, like the other providers on this list, Net2Phone gives hotels the option of creating customized call routing rules, based on factors such as time of day and caller ID. This allows hotels to send guests to the correct line with minimal intervention from staff, freeing up the front desk staff to welcome incoming guests.

To streamline communication between management and staff, Net2Phone Essentials also includes an interoffice paging function, the only provider on this list that offers this feature. It’s a useful tool for getting hold of colleagues quickly, especially for hotels with multiple locations, or ones where management is located in a different.

When it comes to hardware integration, like Nextiva, Net2Phone can work with most hardware phones through manual setup, although the provider recommends Yealink and Polycom phones for an easier set up process.

What is Net2Phone missing?

The training tools you get access to on Net2Phone Essential are a little better than the ones on Nextiva Core, but not as comprehensive as Zoom’s. Net2Phone Essentials comes with call recording and call analytics, however, it’s missing call monitoring, barge, and whisper.

It’s also not a good option for hotels with remote workers, such as administrators, that need to host video conferences since Net2Phone’s video conferencing tool has a participant limit of 10. Dialpad, with its video conferencing capacity of 150, is a better option for hotels with a large remote staff.

4. Dialpad Standard: Best for Small Hotels with High Call Volumes

At $15 per user, per month, Dialpad Standard is the joint cheapest option on this list, along with Zoom Regional Unlimited. Its low price paired with its suite of AI-boosted call management features make it a great phone system for small hotels looking to effectively manage high call volumes.

What makes Dialpad Standard good for hotels?

Dialpad Standard comes equipped with key call management tools for hotels, including customized greetings, a multi-level IVR auto attendant, and customized call forwarding based on time day and caller ID.

We particularly like that Dialpad’s IVR can be set to several different languages, including Spanish, French, and Mandarin. This allows hotels with international clientele to provide adequate support to all guests, breaking the language barrier.

Additionally, although Dialpad doesn’t have as many training and monitoring tools as Zoom, it somewhat makes up for it with excellent AI-powered analytics. Dialpad provides hotels with real-time call analytics, with the AI assistant analyzing the caller’s sentiment for staff, improving customer service overall.

Along with transcribing voicemails and calls, Dialpad’s AI tool can also generate call summaries and highlight important actions, reducing the risk of staff forgetting a guest request. This can minimize customer dissatisfaction in busy hotels that receive a lot of calls.

What is Dialpad missing?

Dialpad Standard doesn’t allow for integrations with third-party software, except Google Workspace. To get access to integrations, businesses need to upgrade to the $25 per user, per month Pro plan. This is a major downside for hotels hoping to integrate their existing CRM or Helpdesk software. For access to integration at the same $15 per month price point, we recommend Zoom Regional Unlimited instead.

As we’ve noted above, Dialpad is also missing some key training features, such as call monitoring, barge, and whisper. Its AI analytics do make up for this a little, but for hotels that want to actively monitor calls between guests and staff, Zoom is a better option.

5. RingCentral Core: Best for Large Hotels

RingCentral’s $20 per user, per month Core plan is the best option for large hotels. It offers advanced IVR and call menu tools, while still being affordable for most businesses. RingCentral is also a highly scalable option since its more premium plans allow for multi-site management and unlimited data storage. This gives large hotels the flexibility to upgrade as and when they need it.

What makes RingCentral Core good for hotels?

RingCentral Core is a good choice for hotels thanks to its range of call management tools, such as customizable greetings, an IVR auto attendant, call forwarding and company hours.

Its IVR auto attendant particularly impressed us during testing since it features an easy-to-use graphical menu, and can be used to create up to 250 voice menus and submenus per account. Setting up an auto attendant for a large hotel with several rooms and departments can be a daunting task, but thanks to RingCentral’s intuitive platform design, it can be done with no prior experience.

Like most of the plans on this list, RingCentral Core also comes with call recording and voicemail-to-email transcription with details on caller ID and voicemail length, which can help staff prioritize responses.

RingCentral Core is also the only plan besides Nextiva to offer customer live chat integrations with WhatsApp and Facebook. This makes it a solid choice for hotels that want to improve guests’ experience by offering multiple channels for contacting customer services.

What is RingCentral missing?

RingCentral Core comes with limited integrations. Helpdesk and CRM software integrations are only available from the $25 per user, per month Advanced plan, which could be an issue for businesses looking to connect their phone system to other business software.

Training features are also more limited on the Core plan compared to more advanced RingCentral plans, with hotels only getting access to call recording and analytics.

If you’ve got the budget for it, you could upgrade to the $25 RingCentral Advanced plan, which only costs $5 more than the Core plan. But, if you’re looking for a more affordable option, we recommend Zoom instead.

Hotel PBX vs VoIP: What’s the Difference?

PBX stands for short for Private Branch Exchange, and it’s the landline-based technology responsible for diverting calls to the correct hotel extension number, ensuring that all guests are connected to the correct service.

As landlines are increasingly abandoned, hotels more commonly use IP-PBX phone systems, also called VoIP phone systems.

All modern VoIP phone systems are equipped with PBX capabilities, except VoIP systems are supercharged by internet connectivity, and users can channel interactions from all communication networks, from instant messaging to email or phones.

Hotels that opt for a PBX cloud-based phone system usually bank on the benefits of long-distance calling, seamless mobile integration, and the mobility that comes with basing communications on the cloud.

Buying Guide: How to Choose a Hotel Phone System

In 2025, most hotel VoIP phone systems come with a range of advanced features, such as IVR auto attendants, which enhance the guest experience and make managing and decoding the success of your operations a lot easier. It also helps guests feel their experience is more personalized, as calls are attended more efficiently, boosting your guest satisfaction.

Here are the hotel-centric features to look for in a VoIP system:

• IVR/auto attendants: The bedrock of any good hotel phone system, IVR auto attendants allow you to create call menus for customers, and ensure calls are always answered even if no staff member is available.
• Call routing: Call routing can go hand in hand with auto attendants since the auto attendant can automatically route calls to the correct line based on preset parameters. This saves customers time and prevents them from being needlessly transferred from team to team.
• Customizable greetings: Setting up customizable greetings that change based on your hours of operation, caller ID, or the time of year is a great way to differentiate your hotel and create a more personalized guest experience.
• Call recording and voicemail transcription: Call recording is an important feature to ensure the quality of customer service, and can help when settling disputes. Likewise, voicemail transcription can speed up response times, and make fact-checking easier for staff. The most advanced VoIP systems also offer summaries of calls and voicemails, with key points highlighted.
• Reporting and analytics: Reporting and analytics are useful tools for improving customer service and optimizing staff hours. For example, reports indicating when most calls are placed can help you align staff hours with busy times, while advanced data on call sentiments can help you assess guest satisfaction.
• Integrations: Many VoIP phone systems integrate with third-party software and apps, but helpdesk and CRM integrations are probably the most useful integrations for hotels.
• Team collaboration tools: Most VoIP systems include a team messaging function, which can improve internal communication between staff, making sure problems are quickly delt with. Many also come with SMS and video calling, which can help hotels maintain collaboration with remote staff.

How Did We Compare Hotel Phone System Providers?