Written by Dudez Ignacio Updated on 3 January 2024 On this page Pipedrive vs. monday CRM: Head to Head Best Value: Pipedrive Pipedrive vs. monday CRM: Which Has the Best Free Plan? Best for Features: Pipedrive Best for Customisation: Tie Best for Scalability: Pipedrive Our Methodology: How We Rated Pipedrive and monday CRM Verdict FAQs Expand Our site is reader-supported – by clicking our links, we can match you with a potential supplier, and we may earn a small commission for this referral. While Pipedrive and monday CRM both offer reliable customer relationship management (CRM) software, Pipedrive outclasses monday CRM by bagging higher ratings for features and scalability, seeing it score an overall 4.2/5 against monday CRM’s score of 3.9/5. Swipe right to see more 0 out of 0 backward forward Score 4.2 Score 3.9 Best For data protection Best For value sales CRM Price Range £14 -£99 per user, per month Price Range £0 – bespoke per user, per month Website Visitor Tracking Website Visitor Tracking Fully Editable Forms Fully Editable Forms Social Media Integrations Social Media Integrations Free Plan Free Plan Free Trial 14-day free trial Free Trial 14-day free trial Try Pipedrive Try monday.com monday CRM offers a free 14-day trial period and a free CRM plan that allows a maximum of two users to enjoy the basic functionalities of a CRM platform. Pipedrive, on the other hand, doesn’t have a free plan, but it does offer a 14-day free trial, in which the subscriber can invite as many people as they want in their Pipedrive trial period.Read on for a more in-depth review of how both compare with one another, or try our free quote-finding tool to check and compare other CRMs. Just answer a few simple questions about your business, and the top providers will reach out to you with obligation-free quotes. Pipedrive vs. monday CRM: Head to HeadResearch shows that many businesses understand the benefits of in-house solutions that allow for CRM customisability that is based on their specific needs, and Pipedrive and monday CRM offer these necessary customization options. We found that Pipedrive offers more tools for customising reports, allowing you to monitor trends and analyse data, while monday CRM offers more tools for customising business processes, which ensures your existing processes reflect on the system.Both features are essential to any business, but monday CRM wins in the customization category by a point, because its top-tier Enterprise plan offers up to 250,000 actions per month for automating workflows, while Pipedrive only offers up to 100 actions per month on its top-tier Enterprise plan.Below are their ratings and key features for features, customisation, and scalability:Pipedrivemonday CRMWinner?Features3.6/53/5Pipedrive: More lead capture, lead communication, and lead conversion featuresCustomisation3.1/53.1/5monday CRM: More business processes options on every plan, such as custom objects, custom task types, and fully editable formsScalability3.2/52.3/5Pipedrive: More integration options, such as VoIP, web conferencing, and API integrations Pipedrive 4.2 Pricing £14 -£99 per user, per month Try Pipedrive Quick overview Pipedrive is a top-rated CRM solution that offers over 300 integration and automation tools which enable you to track leads, measure metrics, streamline workflows and focus on sales success. It offers the cheapest software packages with extensive security settings, making it the best for data protection. It provides protection over end-users’ digital profiles and confidential information with custom permission, multi-factor authentication, and data restrictions features, which prevent cyber breach or any business information leaks, making it one of the most trusted CRM systems.Pipedrive is CRM software that’s designed by salespeople for salespeople. Its visual sales pipeline tool will give you complete visibility of the progress of your deals and know exactly where your deals and other marketing efforts are all the time. The software’s scalable architecture offers a wide variety of integration options, including web conferencing and third-party integrations, plus an open API for creating custom automations, earning 3.2/5 for scalability in our research.However, it receives 3.1/5 for customisation as its options focus more on data visualisation rather than business processes. On the other hand, monday.com gets 3.1/5 in this category because its service allows you to customise the software so that it reflects your existing processes with custom objects, custom task types, and fully editable forms features, which aren’t on any of Pipedrive’s plans.Pipedrive offers lots of lead capture and lead communication features, scoring a solid 3.6/5 in this category. However, all the lead capture features, such as website visitor tracking, website chatbot, and web forms, on offer require an additional fee. Read more + Read less - monday.com 3.9 Pricing £0 - bespoke per user, per month Try monday.com Quick overview monday.com is a cloud-based platform that offers customizable business processes and data visualisation tools that enable you to monitor your sales progress and improve customer relationship strategies. It offers a very-low cost and customisable management tool, making it the best value sales CRM. This easy-to-use productivity app comes with lots of customisable business processes that allow you to automate manual tasks and make the software adaptable to your existing operations, scoring 3.1/5 for customisation.These business processes features include custom objects, custom task types, and custom dashboards. However, it only scores a below average 2.3/5 for scalability because it offers a weak range of integration options. The Individual and Basic plans don’t come with integration options, such as VoIP, web conferencing, and third-party integrations. While it does offer web forms, its plans don’t come with many lead communication and lead capture features, such as website tracking, web live chat, and native VoIP. These tools allow you to be efficient in digital sales and customer interaction, which is why it only scores a 3/5 for features. The email templates feature for lead communication are only accessible on its pricier Pro and Enterprise plans.However, Pipedrive scores a hearty 3.6/5 for features because its plans come with digital engagement tools, such as website visitor tracking, website chatbot, and website live chat, that enable you to better understand your customer needs and build a better brand identity, which aren’t offered on any monday.com’s plans. Read more + Read less - Best Value: PipedriveIf you’re a small business and are in need of a budget-friendly business solution, a free CRM software package is the perfect remedy. While Pipedrive doesn’t have a free plan on offer, its lowest plan only costs £14 per user, per month. Meanwhile, monday CRM’s very-low cost Basic plan is £11 per user, per month. Aside from its extremely affordable plans, it also has a free plan available.Below, we will look at the notable differences between the two CRMs, if one is greater than the other, and how their prices compare. Swipe right to see more 0 out of 0 backward forward Individual Essential Basic Advanced Standard Professional Pro Power Enterprise Enterprise Price Range £0 per user, per month Price Range £14 per user, per month Price Range £10 per user, per month Price Range £29 per user, per month Price Range £14 per user, per month Price Range £49 per user, per month Price Range £24 per user, per month Price Range £64 per user, per month Price Range Bespoke Price Range £99 per user, per month Key Features Unlimited boardsUnlimited docs0.5GB file storage Key Features Lead and deal managementCustomisable pipelinesProducts catalogueCustom fields Key Features Unlimited boardsUnlimited docs5GB file storageTimeline and Gantt views Key Features Lead and deal managementCustomisable pipelinesProducts catalogueCustom fieldsCustomisable email templatesCustomisable signatures Key Features Unlimited boardsUnlimited docs5GB file storageTimeline and Gantt viewsAutomations (250/mo)Integrations (250/mo)Guest access – limited Key Features Contacts timelineSmart DocsAutofilled templates and offline docsDocument open trackingeSignaturesImplementation program Key Features Unlimited free viewersZoom integrationGuest accessTime trackingGoogle authenticationAutomations 25,000/moIntegrations 25,000/mo Key Features Project planning & trackingPhone support24/7 live chat supportCustomisable automationsSmart docse-signatures Key Features Premium supportSingle sign-on1000GB file storageMulti-level permissionsAutomations 250,000/moIntegrations 250,000/moTailored onboarding Key Features Security alertsSecurity rulesPhone supportImplementation programWeb-to-mobile callsOnline help centreSecurity dashboard Try monday.com Try Pipedrive Try monday.com Try Pipedrive Try monday.com Try Pipedrive Try monday.com Try Pipedrive Try monday.com Try Pipedrive The priority of every business is to grow, so it would make sense to use a product that encourages this. Our research shows that Pipedrive is the best option for scalability, scoring a 3.2/5 in our research in this category. Its essential place includes VoIP, web conferencing and third-party integrations, providing a growing business with a scalable system. However, monday CRM’s Basic plan does not include any of these features. These will be available when you upgrade to monday CRM’s Standard, Pro, and Enterprise plans.But if you’re looking to set up custom automated workflows, Pipedrive’s Advanced plan offers more customisation features for centralising all your documentation processes, such as chart builder, view data on each sales rep, and view data on each pipeline stage. While these data visualisation features aren’t available on monday CRM’s Standard plan, it offers more business process automation features that enable you to improve your marketing, customer service, and sales efforts. These are custom objects, task types, and fully editable forms, which aren’t available on Pipedrive’s Advanced plan.Both offer the custom automation builder feature, but Pipedrive’s Advanced plan is limited to 30 actions per month, while monday CRM’s Standard plan can go for up to 250, but both score 3.1/5 for customisation.When you’re planning on accelerating your digital sales channels, Pipedrive’s Professional plan offers more lead capture features than monday CRM’s Pro plan. These are website visitor tracking, website chatbot, and web forms. Meanwhile, monday CRM only offers web forms and email templates. Since Pipedrive offers more lead engagement options for lead tracking and communication, it gets 3.6/5 for features, while monday CRM only receives 3/5.You’d think by the time we reach their Enterprise plans, they’d both offer high-level services, right? Except monday CRM lacks security settings on this plan, while Pipedrive’s Enterprise offers extensive security features, such as custom permission and IP restriction. This is why it’s the best CRM for data protection, thus scoring 4.2/5 in this category, while monday CRM only gets 2.8/5. ▶ Read more: How Much Does CRM Software Cost? Compare Quotes From Leading CRM Providers and Save Does your business already use CRM software? Yes No It takes just 30 seconds... Pipedrive vs. monday CRM: Which Has the Best Free Plan?monday CRM has a free plan available, and its plans are extremely affordable. However, with weak integration options and no lead engagement features, mapping out your marketing, sales, or customer service strategy will be a challenge.Meanwhile, Pipedrive’s Essential plan starts at £14 per user, per month, and it offers more lead engagement features than monday CRM’s most expensive plan. However, the lead communication and lead capture features – such as website visitor tracking, website chatbot, and website live chat – come as paid-for add-ons. Best for Features: PipedrivePipedrive is sure to give startups and small businesses a thrill as its plans come with more lead capture, lead communication, and lead conversion features than monday CRM, allowing you to drive more sales . Other than that, all of its plans come with a mix of software and business training for free, whereas monday CRM’s plans only come with software training.Pipedrivemonday CRMScore3.6/53/5Key FeatureWebsite visitor tracking, website chatbot, web forms, business and software trainingWeb forms and software training Best for Customisation: TiePipedrive offers a lot of options for data visualisation that can help you monitor your sales trends or understand data, such as chart builder and view data on each sales rep. While monday CRM offers these features, they are only available on its most expensive Enterprise plan. Additionally, the platform offers a wide range of customisation options for business processes, such as custom objects, custom task types, and fully editable forms. Both offering rich customisation options with different business focus, thus earning 3.1/5 in this category.Pipedrivemonday CRMScore3.1/53.1/5Key FeatureChart builder, view data on each sales rep, view data on each pipeline stageCustom objects, custom task types, and fully editable forms Best for Scalability: PipedrivePipedrive and monday CRM vary widely when it comes to their ability to integrate with business applications. Pipedrive offers integration options for third-party, VoIP, and web conferencing integrations on all of its plans. On the other hand, monday CRM doesn’t offer first-party and social media integrations on any of its plans. Other than that, its Individual and Basic plans don’t come with third-party, VoIP, and web conferencing integrations, seeing it score a low 2.3/5 for scalability, while Pipedrive gets a solid 3.2/5.Pipedrivemonday CRMScore3.2/52.4/5Key FeaturesThird-party sales engagement integrations, VoIP integrations, web conferencing integrations, APIAPI Our Methodology: How We Rated Pipedrive and monday CRMTo bring you our reviews, we analysed 13 market-leading CRM systems, evaluating them in terms of functionality, usability, cost, and scalability so we can make honest and accurate recommendations to UK businesses.Our rigorous testing and research procedures see these products scored and rated using six core categories of investigation and 13 subcategories – in fact, we covered 84 areas of investigation in total. We then gave each category score a ‘relevance weighting' to ensure the product's final score perfectly reflects the needs and requirements of Expert Market readers.Our main testing categories for CRM systems are:Features: the functionalities and capabilities provided by the CRM software, such as contact management, lead and opportunity tracking, and task and activity management.Help and Support: the resources and assistance available to users when they encounter issues or require guidance while using the CRM software.Customization: the ability to tailor the CRM software to suit the specific needs and processes of the organisation, e.g. customising fields, layouts, and workflows.Scalability: the ability of the CRM software to accommodate the growth and changing needs of the organisation, such as the capacity to handle a growing customer database.Price: the cost associated with using the CRM software. It includes factors such as licensing fees, subscription plans, and additional charges for add-on modules or features.Team Structure – Sales CRM: determining if a platform makes it easier to manage large sales teams, including team dashboards, team hierarchies, and team inboxes.Usability – Small Business CRM: assessing the simplicity of the interface, the ease of navigating through menus and options, and the overall user experience. Verdict While Pipedrive and monday CRM provide effective customer relationship strategies, Pipedrive comes out on top as it offers a stronger set of features and scalability, receiving an overall score of 4.2/5 vs. monday CRM’s 3.9/5.Pipedrive’s lead management features provide your business with a sales advantage, but with its customisable software, it shows a business solution that can be tailored to fit other business industries, too.monday CRM’s flexible platform is a higher level of Excel that can be customised to work as a CRM. It offers so many business processes tools, but its poor range of features and integration options make it non-scalable.If you’re still unsure about which CRM is right for your business, use our free quote-finding tool. Simply fill out the form, and we will match you up with the CRM software that fits the needs of your business. FAQs Does Pipedrive integrate with monday CRM? Yes, Pipedrive can be integrated with monday CRM which can be done with one click for free using Integrately, an integration platform that allows you to build your own automation without any code. What are Pipedrive and monday CRM best at? Pipedrive is the cheapest CRM software to offer extensive security settings, making it the best for data protection. Its plans offer custom permissions, SSO, multi-factor authentication, IP restriction, and data restrictions. However, the IP restriction feature won’t be available on its top-tier Enterprise plan.monday CRM is a management tool that offers customisable business processes and data visualisation tools that enable you to monitor progress and plan for possible setbacks. Through this, you get to deliver fast and cost-effective results, making it the best value for sales CRM. What's the difference between monday CRM and Pipedrive? monday CRM is a highly flexible project management tool that works as an effective CRM. It offers integration and automation tools that allow you to build applications and streamline workflows specific to your business.Pipedrive started as a sales-focused customer relationship management solution designed to give you full visibility of your customer life-cycle so you can strategically map out your next sales and marketing move. It has evolved into an agnostic-industry CRM, ready to accommodate any industry’s unique needs. Written by: Dudez Ignacio Expert Market Content Writer Dudez Perez-Ignacio is a Content Writer for Expert Market, specialising in writing about phone systems and helping readers learn about innovative communication technology trends and insights, prioritizing value to help drive business growth. Researching and writing about this every day means Dudez is fluent in the complex vocabulary of business phone systems.