Written by Michael Graw Updated on 4 June 2024 On this page What Is Frontier Payroll? How Much Does Frontier Payroll Cost? Frontier Payroll Features Frontier Payroll Security Frontier Payroll Support Resources Frontier Payroll Scalability Frontier Payroll Customer Support How We Reviewed Frontier Payroll Verdict Frontier Payroll FAQs Expand Our site is reader-supported – by clicking our links, we can match you with a potential supplier, and we may earn a small commission for this referral. Frontier is a highly customisable payroll solution for UK businesses with international employees. This cloud-based payroll software helps your business pay employees and stay in compliance across 26 countries.With Frontier, you can customise your payroll process with approval workflows and expense reimbursements. The platform includes detailed reports and a self-service portal for employees. However, keep in mind that Frontier doesn’t have an API, so it can be challenging to develop integrations with your existing business software.Keep reading our Frontier payroll review to find out if this platform is right for your business. Frontier Payroll Overview Best forInternational businessesCostBespokeFeaturesMulti-currency support and customisable payroll approval workflowsData securityUser access control, audit logs, data encryptionSupport resourcesOffers on-demand webinars, but no online knowledge baseScalabilitySupports 26 countries, custom approval workflows, and integrations availableCustomer supportMultiple international help desks available by phone and emailProsAutomated compliance in 26 countriesResponsive customer supportFlexible solution for complex payroll needsConsNo API for integrationsBespoke pricing only What Is Frontier Payroll?Frontier is a payroll and HR company founded in 1983. The company operates in 26 countries, including the UK, Australia, New Zealand, Singapore, Malaysia, and many other Commonwealth countries.Businesses can manage payroll on their own using Frontier’s cloud-based payroll solution. The company also offers payroll outsourcing, HR software, and workforce management tools. How Much Does Frontier Payroll Cost?Frontier offers bespoke pricing for its payroll software. The company customises its platform to suit your business’s needs. Pricing will vary based on the following factors:The number of employeesThe countries your business operates inThe integrations required for existing softwareWhether you need features like approval workflows and expense reimbursementThe level of training and support your payroll team needsFrontier can be pricey compared to solutions with standard pricing tiers, like Iris or ADP. However, if you have employees in multiple countries, Frontier provides better compliance support and multi-currency payment options than many of its competitors. Frontier Payroll FeaturesFrontier offers a comprehensive selection of payroll features, which will be more than enough to satisfy the vast majority of businesses.To start, the software supports multiple payment options, multiple currencies, and all standard and custom payroll schedules. It integrates with time and attendance tools to automatically calculate pay, including overtime and leave pay. Frontier also makes it easy to define multiple pay rates for each employee, add one-time payments or deductions, and pay benefits such as pensions.One especially helpful feature Frontier offers is payroll verification. You can create custom approval workflows with one or more approvers. This helps ensure there are no mistakes in your payslips, as errors can result in expensive payroll reruns. While Frontier competitors like ADP and MHR also offer approval workflows, Frontier supports more customisation options. For example, you can add multiple approval levels to a workflow.Frontier also offers a module for expense management and reimbursement. You can set up custom rules governing what documentation employees must submit for expense reimbursement and the approval process. Plus, you can pay reimbursements in any currency.Employees can monitor their pay and download electronic payslips using a self-service portal. If you don’t have integrated time and attendance software, employees can also use the portal to submit timesheets and leave requests.Frontier helps you monitor all your payroll data with a variety of standard reports, including reports for gross and net pay, overtime pay, tax payments, expense reimbursements, gender pay gaps, and more. Plus, it’s easy to create custom reports to gain further insights into your company’s payroll, which is one of the main ways Frontier stands out from competitors like Iris. Frontier Payroll SecurityFrontier uses encryption to secure all your payroll data, including employees’ payment information. You can set up access to data within Frontier on a department-wide basis or by individual employees, enabling you to tightly control who in your business has access to sensitive employee data.All logins and data entries in Frontier are recorded in an audit log. So, it’s easy to see who has accessed what data and track changes to payslips.One thing to note is that Frontier doesn’t support single sign-on, which competitors like ADP do. This can potentially leave your business more vulnerable to password theft. Frontier Payroll Support ResourcesHow much support you get from Frontier depends on your contract. The company offers a basic onboarding for all customers that includes a software demo and access to customer support. Frontier offers live training and partially managed payroll solutions for companies that need extra support administering payroll.Frontier doesn’t have an online knowledge base or video tutorials for its payroll software. However, this is also the case for several major payroll platforms, including Iris and MHR.Frontier does have on-demand webinars that teach your payroll team about the latest trends in payroll administration and highlight updates to Frontier’s software. Frontier Payroll ScalabilityFrontier is a highly scalable software that can support your business as it grows. There’s no limit to the number of employees you can add to your plan. Frontier’s tools for creating approval workflows, managing expense reimbursements, and controlling user permissions all make it easy to stay organised as your business’s headcount increases.A key aspect of Frontier’s scalability is that the platform supports payroll in 26 countries and multiple currencies. Relatively few other payroll providers operate in some of the countries where Frontier does, such as island nations like Samoa, Fiji, Kiribati, and Vanuatu. So, it’s a great choice for companies looking to grow internationally.Frontier has integrations for many widely used time and attendance and HR software platforms that you can add to your plan as your business grows. However, note that Frontier doesn’t offer an API, so it’s very difficult to create your own custom integrations. Frontier may be able to help you develop a custom integration, but you’ll need to discuss this with the company’s support team. Frontier Payroll Customer SupportFrontier offers customer support by phone and email. The company has support centres in the UK, Australia, New Zealand, Malaysia, and Singapore, so help is available nearly 24/5. In our experience, the UK support centre was very responsive and helpful.The only drawback to Frontier’s customer support is there’s no live chat option. However, relatively few of Frontier’s competitors offer chat support either. For example, there’s no live chat support at Iris, ADP, or Advanced. How We Reviewed Frontier PayrollWe regularly research a wide range of market-leading payroll products and services to evaluate them in terms of functionality, usability, data security, and customer support so we can make the most useful recommendations for UK businesses.Our rigorous research process means these products have been scored and rated in five main categories of investigation and 10 subcategories – in fact, we covered 56 areas of investigation in total. We then gave each category score a ‘relevance weighting' to ensure the product's final score perfectly reflects the needs and requirements of Expert Market readers.Our main testing categories for payroll products and services are:Control: the level of customisation and flexibility provided by the payroll software in managing and processing payroll, such as the ability to define pay periods, set up tax withholding rules, and manage employee data.Data Security: the measures and protocols implemented by the payroll software to ensure the confidentiality, integrity, and availability of sensitive payroll information.Expertise: the level of knowledge and guidance provided by the payroll software vendor or support team. This can include resources such as documentation, tutorials, and training materials.Scalability: the ability of the payroll software to accommodate the growth and changing needs of a business, including the capacity to handle an increasing number of employees and support multiple locations or entities.Customer Support: the various channels and methods available for users to seek assistance and support from the payroll software vendor, such as email or ticket-based support, phone support, or live chat. Verdict Frontier’s cloud-based payroll software is an excellent choice for businesses with international employees or with plans for overseas expansion. It supports payroll in 26 countries and handles compliance with local laws automatically. It’s also fairly customisable thanks to its support for approval workflows, multiple payroll schedules, benefits administration, and more.Frontier’s bespoke pricing can be more expensive than fixed pricing options from competitors like Iris and ADP. However, for paying employees around the world, Frontier’s streamlined platform is well worth the cost for international businesses. Frontier Payroll FAQs What countries does Frontier payroll support? Frontier can help you administer payroll in 26 countries: American Samoa, Australia, Brunei, Cook Islands, Falkland Islands, Fiji, French Polynesia, Guernsey, Hong Kong, India, Ireland, Isle of Man, Jersey, Kiribati, Malaysia, New Zealand, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, St Helena, Tonga, United Arab Emirates, United Kingdom and Vanuatu. Does Frontier offer integrations? Frontier has ready-made integrations for a wide range of common time and attendance and HR software platforms. If you need a custom integration, the company may be able to develop it for you at an additional cost. Frontier doesn’t have an API, which can make developing your own integrations challenging. What payroll reports does Frontier have? Frontier has a variety of standard payroll reports, including reports for gross pay, overtime pay, taxation, expense reimbursements, and gender pay differences. You can also create your own custom payroll reports. Written by: Michael Graw Michael is a prolific business and B2B tech writer whose articles have been published on many well-known sites, including TechRadar Pro, Business Insider and Tom's Guide. Over the past six years, he has kept readers up-to-date with the latest business technology, corporate finance matters and emerging business trends. A successful small business owner and entrepreneur, Michael has his finger firmly on the pulse of B2B tech, finance and business.