Moorepay Payroll Review 2024: Pros, Cons, Cost & Features

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Are you in the market for new payroll software? If so, Moorepay might be the perfect option for you. Moorepay offers a cloud-based solution that aims to simplify payroll with a user-friendly interface, integrated HR features, and automation.

Moorepay offers multiple service options, including in-house payroll software, partly or fully outsourced payroll provided by its team of experts, integrated human resources (HR) functions, and more.

We found Moorepay to be a reliable, feature-rich, secure, and user-friendly payroll software, making it one of our best payroll solutions for your small business.

Best for	Midsize to large businesses operating in the UK
Cost	Bespoke
Features	Automations, built-in HR functions, outsourced payroll options, a mobile app, automatic HMRC compliance, and automatic RTI e-filing
Data security	Robust SSL encryption, Microsoft Azure security, and automatic backups
Support resources	Online knowledge centre with information related to payroll, legislation, and HR
Scalability	High scalability for businesses of any size
Customer support	Email and phone support 24/7/365
Pros	CIPP Payroll Assurance Scheme (PAS) accreditation Custom reporting Easy to use, with extensive features and automation Payroll software and outsourcing options Human resources (HR) integration Easy access online and through its dedicated mobile app
Cons	Moorepay doesn’t cater to international employees Pricing is only available through quoting No live training No online chatbot

What Is Moorepay Payroll?

Moorepay is an award-winning, HMRC-approved, and cloud-based payroll software and services company that was founded in 1966. Moorepay is designed for businesses with operations in the UK, and it’s accredited by the CIPP’s payroll assurance scheme. It offers both payroll and HR software, as well as partly or fully outsourced payroll and HR services.

Moorepay’s clients include big names like McDonald’s, DHL, Mountain Warehouse, and more. Its team of 500 dedicated payroll and HR experts makes Moorepay one of the UK’s market leaders in the payroll and HR software and outsourced payroll and HR services industries. Moorepay has earned an impressive rating of ‘excellent’ on Trustpilot.

How Much Does Moorepay Cost?

Just like Rippling and other major payroll providers, Moorepay’s website doesn’t list specific pricing. Instead, the cost is considered ‘bespoke’, which means that interested businesses must fill out Moorepay’s contact form to request a free, no-obligation quote that is unique to their situation and needs.

Quotes will most likely be influenced by several factors, including the type of service you’re interested in, such as its in-house software, partly or fully outsourced payroll, and/or HR services, the number of employees you have, the complexity of your payroll requirements, the tax forms you need to file, and more.

Moorepay Features

Moorepay goes beyond basic payroll activities, offering a variety of features, HR functions, payroll and HR outsourcing, and more. Here’s how it stacks up in terms of features:

Payroll and HR integration: Moorepay integrates payroll with HR functions like employee recordkeeping, benefits management, paid or unpaid leave, performance reviews, time sheets, and more. This decreases HR administration costs and eliminates the need for separate payroll and HR software, streamlining the entire process.
Automation features: Moorepay improves payroll efficiency by automating as much as possible, including payroll, deductions, benefits calculations, tax withholdings, bonuses, and more. This allows you to focus less on payroll and more on your business’s core competencies.
Automatic compliance with HMRC regulations: Moorepay is HMRC-recognised, and its dedicated team of legislative experts ensures its software is constantly updated to reflect recently released and upcoming legislative updates ahead of time.
In-depth and custom reports and analytics: Moorepay’s payroll software is capable of generating detailed reports and analytics, giving you proper visibility into your payroll, so you can spot issues before they happen. You can view discrepancies, see net-to-gross variances, and review analytics to ensure your payroll is optimised and efficient.
Comprehensive and easy-to-use software: Moorepay’s payroll dashboard, available for employers and employees to use, makes managing payroll information simple and easy. The dashboard includes employee search functions, timesheets, expense tracking, and more. Additionally, open APIs allow customers to integrate Moorepay with other software.

Moorepay Security

Moorepay utilises Microsoft’s Azure cloud computing technology to ensure that your information is safe and secure at all times. Azure uses top-of-the-line security systems (Microsoft Sentinel and Microsoft Defender) which allow Moorepay to prevent, detect, and respond to potential threats quickly and efficiently.

Additionally, Moorepay creates automatic backups of your payroll information, ensuring you have a backup in the cloud in case a mistake or disaster ever jeopardises your main physical storage.

Moorepay Support Resources

Moorepay offers a variety of support resources, including helpful prompts built into its payroll software to help you get set up quickly and smoothly.

Moorepay’s website also offers a regularly updated knowledge centre, with a wide variety of resources and educational content available to help you navigate both Moorepay’s software and the payroll and human resources (HR) landscapes at large.

Moorepay Scalability

Moorepay’s software and services are future-proof, offering impressive scalability. Its software can keep pace with your business as it grows, as evidenced by its truly impressive client list, which includes McDonald’s, DHL, and Mountain Warehouse. Moorepay empowers you to stay organised at every stage of growth with its ease of use, a suite of helpful features, and customisable payroll and HR functions.

The platform seamlessly integrates with other software programs, such as Microsoft’s 365 and Business Central software. Plus, Moorepay’s Open API allows customers to easily connect their payroll and HR features with almost any other program.

Moorepay Customer Support

Moorepay takes its clients’ needs seriously, and it offers a number of customer support options to ensure your questions are answered and payroll needs are met.

Email support: Moorepay offers email support 24/7, 365. Simply reach out with any questions or concerns, and a Moorepay customer support representative will respond promptly.
Phone support: Moorepay also offers support over the phone, allowing you quick access to its team of support representatives.
Software-native support: Moorepay also offers support services integrated directly into its software, so customers can contact the company easily and receive assistance quickly.

How We Reviewed Moorepay

We regularly research a wide range of market-leading payroll products and services to evaluate them in terms of functionality, usability, data security, and customer support so we can make the most useful recommendations for UK businesses.

Our rigorous research process means these products have been scored and rated in five main categories of investigation and 10 subcategories – in fact, we covered 56 areas of investigation in total. We then gave each category score a ‘relevance weighting' to ensure the product's final score perfectly reflects the needs and requirements of Expert Market readers.

Our main testing categories for payroll products and services are:

Control: the level of customisation and flexibility provided by the payroll software in managing and processing payroll, such as the ability to define pay periods, set up tax withholding rules, and manage employee data.

Data Security: the measures and protocols implemented by the payroll software to ensure the confidentiality, integrity, and availability of sensitive payroll information.

Expertise: the level of knowledge and guidance provided by the payroll software vendor or support team. This can include resources such as documentation, tutorials, and training materials.

Scalability: the ability of the payroll software to accommodate the growth and changing needs of a business, including the capacity to handle an increasing number of employees and support multiple locations or entities.

Customer Support: the various channels and methods available for users to seek assistance and support from the payroll software vendor, such as email or ticket-based support, phone support, or live chat.

Verdict

The UK’s new tax year began on 6 April 2024, so this is a great time to set up a new payroll software for this year and beyond. Based on our research, Moorepay is a high-quality, feature-rich, and highly scalable payroll software for businesses with operations of any size in the UK.

We found Moorepay to be an ideal option for UK businesses looking for full-scope payroll software (or outsourced payroll) with integrated HR functions, automation, high-security standards, automatic backups, HMRC support, and more.

If you’re curious about how much it costs to outsource your payroll responsibilities, take a look at our 2024 guide to outsourcing payroll costs.

Moorepay Payroll FAQs

Is Moorepay the cheapest payroll software?

While it’s unlikely that Moorepay is the least expensive UK payroll software option, its services and software are well worth the prices charged—just ask one of the many big-name clients operating in the UK. Moorepay’s pricing is fully bespoke, so the total cost will depend on your specific needs and goals.

Is Moorepay good for small businesses?

While Moorepay’s software can integrate with businesses of nearly any size, its pricing is bespoke, which means the cost to your business will depend on your specific needs and goals.

What is the best payroll software?

Businesses have unique and varied needs, so it’s difficult to determine the ‘best’ payroll software. The software that best meets your business’s needs will be the best payroll software for you. Moorepay is a great option if you have the budget for bespoke payroll software, high-quality features, top-notch security, automation, great customer service, and more.