Written by Matt Reed Reviewed by James Macey Updated on 7 October 2024 On this page RingCentral 8x8 Vonage GoTo Connect CX bOnline Dialpad NBC Google How did we find the best business VoIP providers? The best VoIP providers in the UK: verdict FAQs Expand Our site is reader-supported – by clicking our links, we can match you with a potential supplier, and we may earn a small commission for this referral. The best VoIP option for UK businesses is RingCentral’s Premium plan, our research has found. As VoIP solutions go, it’s one of the most comprehensive, offering a broad range of impressive training and call management features, extensive software integrations, and robust security measures at a reasonable cost.But it’s not the only superb VoIP out there. 8×8’s X4 plan is also an excellent choice, offering unlimited minutes across 48 nations, plus similarly impressive communication channels and training features.There’s more than that, too. We’ve listed our top 8 VoIP provider packages for UK businesses in this article, so you’ve got a few researched, reviewed and recommended picks to choose between. Below, we’ll take you through the strengths and weaknesses of each so you can decide for yourself. The 8 best business VoIP providers in the UK RingCentral Premium – Best all-round business VoIP provider plan in the UK8×8 X4 – Best for unlimited minutesVonage Max – Best for small businessesGoTo Connect CX – Best for desk phone compatibilitybOnline Unlimited Calling & Video – Best for businesses on a budgetDialpad Enterprise – Best for SMS NBC Cloud Voice Complete Mobility – Best for a low-budget small businessGoogle Voice – Best for Google workplace integrationThese are the providers we recommend based on our research. Clicking on them will take you to our comparison tool to find the best service for your business. If you want to find out how we ranked these providers, scroll down to the section outlining our research criteria. Swipe right to see more 0 out of 0 backward forward Best all-round RingCentral Premium Best for unlimited minutes 8×8 Best for small businesses Vonage Best for desk phone compatibility GoToConnect Best for businesses on a budget bOnline Best for small customer service teams Dialpad Best for low-budget small businesses NBC Cloud Voice Complete Mobility Best for Google workplace integration Google Voice + Workspace 4.7 4.5 3.9 3.8 3.9 3.7 3.3 3.0 Pricing £24.99 per user, per month Pricing Bespoke Pricing £25 per user, per month Pricing Bespoke Pricing £13.95 – £15.50 per user, per month Pricing Bespoke Pricing £24.99 per user, per month Pricing From $10 per user, per month (Google Voice) + from £5 per user, per month (Google Workspace) Domestic minutes 1000 – 2,000 per user Domestic minutes Unlimited Domestic minutes Unlimited Domestic minutes Zero included Domestic minutes Unlimited Domestic minutes Unlimited Domestic minutes Unlimited Domestic minutes Unlimited inbound, zero outbound International minutes Upgrade available for unlimited EMEA calling International minutes Unlimited to up to 48 countries International minutes Upgrade available International minutes To 50+ countries International minutes Upgrade available International minutes Upgrade available International minutes Upgrade available International minutes Upgrade available Free Trial Free Trial Free Trial Free Trial Free Trial Free Trial Free Trial Free Trial Get Quotes Get Quotes Get Quotes Get Quotes Get Quotes Get Quotes Get Quotes Get Quotes Why You Can Trust Expert Market Advice At Expert Market, we are dedicated to helping our readers make informed purchases that can help their businesses thrive. Our publishing team conducts original, independent research into the providers we write about, so our research-backed opinions are independent of financial persuasion.We’ve conducted an unbiased, user-led product research process to evaluate the best UK VoIP providers. While we have commercial partnerships with some of the providers we write about on the site, this process allows us to operate with editorial independence. 1. RingCentral Premium – Best all-round business VoIP provider in the UKRingCentral is a cloud-based communications platform suited to businesses of varying sizes based in West London.Our research found that besides being the best VoIP product for UK businesses, its Premium Plan is particularly adept at large-scale communications and improving customer service at medium-sized enterprises of any kind (including healthcare-related firms, where it also came out on top). RingCentral Premium 4.7 Pricing £24.99 Get free quotes RingCentral review Why is RingCentral Premium the best all-round VoIP provider plan? We awarded RingCentral 4.7/5 overall, taking the top spot ahead of 8x8. An excellent option for customer service teams, its software and CRM integration and training features are second to none. Read more + Read less - Strengths Class-leading software integration support ahead of all rivals Superb call management features, only matched by Dialpad Extensive training features that better most providers Tied with 8x8 for security and support options Weaknesses Fairly expensive, scoring 3.7/5 in our cost analysis No unlimited minutes offered by many rivals RingCentral fully integrates calling features like call queues and screening with team chat, video conferencing, and popular messaging apps like Facebook Messenger and WhatsApp. This allows customer service teams using RingCentral Premium to seamlessly collaborate and connect with customers via their preferred channels.RingCentral Premium VoIP PricingWith a monthly price per user of £24.99 per user, per month (paid annually), RingCentral Premium is in line with most other providers we tested on the face of it. And it gets cheaper depending on your user numbers, with prices falling the more users you have. For instance, between 20-99 users brings the price down to £18.99 per user, per month, while over 100 is £17.99.However, with capped inbound and outbound minute limits per user of 1,000 and 2,000 respectively, it could (depending on your user numbers) fall behind other providers for businesses after a low-cost solution. When thinking of one user number, we scored it a middling 3.7/5 because of this.While it necessarily as wallet-friendly then, the features RingCentral Premium offers – as we’ll go into shortly – are frequently more extensive than its competitors to make it well worth your consideration. Here’s a look at the different plans you can get with RingCentral, including Premium, with one user (the more users, the cheaper the plans become): Swipe right to see more 0 out of 0 backward forward RingCentral Essentials RingCentral Standard RingCentral Premium RingCentral Ultimate Price (billed annually) £12.99/user/month Price (billed annually) £19.99/user/month Price (billed annually) £24.99/user/month Price (billed annually) £29.99/user/month Price (billed monthly) £17.99/user/month Price (billed monthly) £23.99/user/month Price (billed monthly) £28.99/user/month Price (billed monthly) £33.99/user/month Pricing correct as of October 2024RingCentral Premium VoIP FeaturesEarning perfect marks in five of our eight testing areas, RingCentral’s Premium plan tested superbly well to win the Expert Market gong for best all-around business VoIP provider via the highest overall star rating from our testing process of 4.7 out of five.While there’s not much in it, that sees RingCentral Premium take over from 8×8 X4 as our top business VoIP plan in the UK through its breadth of call management, communication, and training features. It improves upon 8×8’s X4 plan by offering additional live chat functionality and perhaps crucially, a set price point rather than a changeable, bespoke costing model.While we think its call minute allowance is generous, if you need more per user then 8×8 X4’s unlimited minutes may still be the way to go.RingCentral Premium Features: Highest Scoring Assessment AreasSoftware Integrations (Score: 5/5): RingCentral Premium integrates seamlessly with Salesforce and over 107 other CRM platforms, as well as various helpdesk, workspace, email, and conferencing platforms. Unique to RingCentral Premium is its ability to integrate with customer live chat channels like WhatsApp directly through the VoIP system, which few other providers we tested offer, and it’s the only one to support initiating video calls via software such as Microsoft Teams,Call Management (Score: 5/5): RingCentral’s Premium plan crucially offers a comprehensive range of features to handle incoming business calls effectively. These include a virtual receptionist with call routing and custom greetings, customisable call routing, call flipping, and call blocking tools. The only absence we could find was around automatic nuisance call screening that Dialpad Enterprise and Google Business Plus offer, but RingCentral still has caller ID, voicemail screening (so you can listen to voicemail messages before deciding to return the call) and call blocking to make up for it.Using RingCentral is pretty self-explanatory as we found out in our hands-on testing of its platform - Source: Expert MarketTraining Features (Score: 5/5): Training is critical in customer service – and your team’s phone manner is all important. RingCentral Premium comes with features that can help with this, including call transcripts, call recording, call monitoring, call whisper, and call barge. Plus, there are tools to track and analyse call activity, performance, and interactions with callers to understand your team’s performance levels better. Like 8×8 X4 and Vonage Max, this earned it 5/5 for training features.Help & Support (Score: 5/5): We also believe that RingCentral Premium excels with its customer support, earning another perfect score. It has 24/7 live support, a knowledge hub, a user forum, as well as phone and email support. Its 99.999% uptime SLA guarantee means your system will stay connected and your customers will be able to get hold of you.RingCentral Premium Features: Lowest Scoring Assessment AreasCommunication Channels (Score: 4.5/5): While RingCentral Premium scores slightly lower in communication channels, this is by no means a weakness with a still exemplary score of 4.5 from 5. The plan includes robust team messaging, video conferencing, and integration with live chat channels such as WhatsApp, though doesn’t offer SMS support.RingCentral's integrated calendar tools make it easy to keep tabs on meetings and calls within the calling platform you are using - Source: Expert MarketIt’s the only slight downside to RingCentral Premium we could find, besides the aforementioned opaque pricing structure. For more details on features and the other plans available, read our RingCentral review.What Business Is RingCentral Premium Best Suited To?Suitable ForNot Suitable ForUsing multiple communication channels: RingCentral Premium supports team chat, video conferencing, popular messaging apps, and almost all the comms options we tested for, enabling seamless communication.Organisations looking for the cheapest system: The cost might be higher compared to other budget-friendly options we’ve tested.Organisations that experience high call volumes: The platform includes the joint most advanced call management features to handle large call volumes effectively, alongside Dialpad Enterprise.Unlimited calling time at no extra cost: Capped inbound and outbound minutes mean businesses requiring unlimited calls should turn to 8×8 X4 instead.An all-in-one solution for internal communications: The wide range of integrated communication tools makes it an excellent all-in-one solution.Organisations that communicate via SMS: While communication software like WhatsApp is supported, the lack of SMS functionality could be a limitation for some businesses.AlternativesbOnline: Ideal if you require a low-cost solution but don’t use Google Workspace.Google Voice: Perfect if you need a customer-service solution with outbound call capabilities.Dialpad: Suited for organisations experiencing high call volumes and requiring robust call management features. 2. 8×8 X4 – Best business VoIP provider for unlimited international minutes in the UK8×8 is a premium VoIP solution ideal for businesses with international operations and a need for sophisticated communication and training features. Our research found its number of communication channels (including team chat, video calling, and telephone) – and no added fees when calling internationally across 48 countries – means it’s a great option for these sorts of companies. 8x8 X4 4.5 Pricing Bespoke Compare Prices 8x8 review Why is 8x8 the best VoIP provider for unlimited international minutes? We found that 8x8's X4 plan is the best VoIP system for UK businesses requiring unlimited calling minutes across different nations. Beyond those obvious perks, it scores incredibly well across several categories, with perfect scores for security, support, and training features. It also comes a close second to RingCentral Premium in all our other scoring criteria to see it earn an overall score of 4.5/5. Read more + Read less - Strengths Unlimited inbound and outbound calling minutes across 48 countries Wide-ranging training features on par with RingCentral Premium Excellent 24/7 customer support Lots of security features, including encryption and compliance certifications Weaknesses Bespoke pricing model can become expensive, with prices reaching over £100 per user, per month No automatic nuisance call screening offered by Google Business Plus and Dialpad Enterprise Lacks integration with customer-service live chat offered by RingCentral Premium While a high cost might be a deterrent to some, the 8×8 X4’s feature set is extensive and includes call management and training features to support busy customer service teams. It even has its own 24/7 customer support from various international locations, adding up to a package well worth considering.8×8 X4 VoIP Pricing8×8 offers a bespoke pricing system, so you’ll have to contact its sales team directly for a quote for your business. From what we do know about its X4 plan pricing – around £36 per month when paying annually – affordability is not 8×8’s forte. It secured joint-second last position from our eight tested options, with a score of just 3/5 for pricing – simply put, it’s one of the more expensive phone systems on the market. Still, 8×8’s X4 plan is decked out with more features than its competitors, as we’ll detail shortly. In other words, 8×8 X4 is geared towards businesses looking for an extensive range of functionalities over budget considerations. Check out our full-length 8×8 review for more information on the VoIP provider and its other plans.8×8 X4 VoIP – FeaturesAcross seven of our eight testing areas, 8×8’s X4 plan scored excellently with a rating of 4/5 and above – with six of those seven being 4.5 or above. Here’s where it scored highest and lowest, with a little extra detail to help you understand if 8×8 X4 is for you.8×8 X4 Features: Highest Scoring Assessment AreasTraining Features (Score: 5/5): This high rating reflects the 8×8 X4 plan’s robust capabilities in call recording and storage, call monitoring and forwarding, and detailed analytics and reporting metrics. Particularly noteworthy are the call barge and call whisper functionalities, which allow managers to join ongoing calls as participants or communicate discreetly with team members during live calls, only matched by RingCentral Premium and Vonage Max.We had no problem using any of these features ourselves, and calling remained crisp when forwarding across international numbers, too. We particularly like the amount of data you can play with inside the reporting section of 8×8’s Application panel, as seen below.8x8 offers a suite of analytics tools to get hands-on with your calling data - Source: Matt Reed (Expert Market)Help & Support (Score: 5/5): 8×8 X4 also scores perfectly in our help and support assessments thanks to complete coverage across all our tested areas, including 24/7 live support, a comprehensive user forum, and extensive knowledge base resources.8×8 X4 Features: Lowest Scoring Assessment AreasSoftware Integrations (Score: 4/5): Despite a still strong score of 4.0, 8×8 X4 falls slightly short in software integrations compared to RingCentral Premium. While it supports external video conferencing platforms and offers iOS/Android apps, it lacks live chat functionality, which could impact businesses that rely on this form of communication integration.Expert Market's Matt Reed tests out the video conferencing capabilities of 8x8's software - Source: Matt Reed (Expert Market)The only other area where it fell short compared to other competitors – as already detailed – is in pricing (3/5).What Business Is 8×8 X4 Best Suited To?Suitable ForNot Suitable ForBusinesses with international operations: With unlimited calling to 48 countries and extensive communication channels, it makes an ideal candidate for global businesses.Budget-conscious businesses: The pricing structure makes it less suitable for businesses with tight budgets.Teams requiring advanced call management: Features like caller ID, call flipping, and call blocking all enhance call handling for phone users.Businesses needing SMS support: The lack of SMS functionality can be a limitation.Organisations needing robust training features: The barge-monitor-whisper functions and comprehensive training tools support effective team training.Businesses requiring complete hardware integration: It does not integrate with all hardware phone brands.AlternativesRingCentral: If you want to integrate VoIP with CRM or Helpdesk.Vonage: If you want to train employees on using the phone.bOnline: If you’re a micro to small business that wants to use mobile phones. Save by comparing VoIP phone system quotes from leading providers Do you already have a VoIP phone system? Yes No Answer a few questions – it only takes a minute 3. Vonage Max – Best VoIP provider for small businessesVonage is another global VoIP provider, with data centres in the US, Singapore, Sydney, Frankfurt, and Dublin. International data centres can be a plus for global teams, but if you deal with sensitive data, you may feel more comfortable signing up with a provider that is based in the UK or EU and subject to data protection laws.It also has a globally distributed network of offices, including one based in London. It is not clear whether it has a London-based call centre. But there’s a lot to love, especially if you are a small business, as we’ll dive into shortly. Vonage Max 3.9 Pricing £25 Get free quotes Vonage review Why is Vonage best for small businesses? Vonage is our top choice for small businesses. It offers solid value for money (beaten only by bOnline), with plenty of features, such as video conferencing and team messaging. That's all with unlimited inbound and outbound minutes, too. Read more + Read less - Strengths Solid value for money, scoring joint-second in this category Easy to scale via terrific training features only matched by RingCentral and 8x8 One of the only providers with a spam prevention feature Weaknesses Less generous feature set than 8x8, RingCentral, and Dialpad, lacking a power dialer, an auto-dialer, and an predictive dialing Weaker communication channel options than any other provider, including no video conferencing capabilities Lacks multi-factor authentication for security Vonage VoIP PricingVonage Max is priced at £25 per user, per month, providing a comprehensive set of features tailored for businesses that require advanced and unified communication tools at a fair price, in our view. This plan includes CRM integrations that are particularly beneficial for marketers, offering them the tools needed to enhance customer interactions effectively. Crucially, it also includes unlimited inbound and outbound minutes, too.As a result, we awarded it a score of 4/5 in this category. In fact, in terms of value for money, it beats almost all other providers on this list. The exception is bOnline, which offers a very similar level of value for money; bOnline is cheaper than Vonage, but also less robust, in our view.Read our Vonage review for further details on the VoIP provider. Swipe right to see more 0 out of 0 backward forward Vonage Express Vonage Core Vonage Pro Vonage Max Price £10/user/month Price £15/user/month Price £20/user/month Price £25/user/month Pricing correct as of October 2024Vonage Max VoIP – FeaturesCost-conscious small businesses will find Vonage Max an appealing proposition based on its best features, including numerous CRM integrations and unlimited call minutes. It falls a little short in comprehensive communication channels and software integrations, making it less suitable for businesses needing extensive integrations or virtual receptionist functionality, but still scores a strong overall star rating is 3.9 out of 5 which is the joint-third highest score we’ve given out. Here’s why we rate it, as well as some causes for pause.Vonage Max Features: Highest Scoring Assessment AreasTraining Features (Score: 5/5): Achieving a perfect score (like RingCentral Premium and 8×8 X4) for its training features, Vonage Max is an excellent tool for helping improve the skillset of staff. Call recording, monitoring, barging, and whisper functionality, plus analytics and reporting tools, means Vonage Max ensures businesses are fully equipped to enhance overall productivity and user proficiency via several different training and monitoring tools.Call Management (Score: 4.8/5): Vonage Max also scores highly in call management. While it isn’t alone in this regard, with many other providers scoring high in this category, it still edges ahead with the extent of its features. That includes company-wide call recording, custom call routing and voicemail screening, and detailed call analytics, according to our research.Vonage Pro has plenty of dropdowns for easy functionality on its desktop application - Source: VonageVonage Max Features: Lowest Scoring Assessment AreasCommunication Channels (Score: 2.3/5): Despite offering team messaging and video collaboration tools, we found Vonage Max’s overall suite of communication options to be less all-encompassing than its competitors. The absence of SMS and e-fax functionality may be an oversight depending on your usual communication channel usage.Software Integrations (Score: 3.1/5): Although it provides integration with popular CRM platforms and productivity tools like calendar invitation integration through its Vonage Integration Suite, the range and depth of Vonage Max’s integrations do not match those of some competitors. Seamlessly integrating into varied IT ecosystems may not always be possible then, most notably, in our experience, through video conferencing applications. As a result, businesses that rely on a wide range of software or with complex, multi-app workflows may want to choose a more robust option than Vonage Max.Read our in-depth analysis of the best phone systems for small businesses.What Business Is Voyage Max Best Suited To?Suitable ForNot Suitable ForBusinesses looking for a low-cost solution:The no-contract policy and month-to-month payments make it ideal for businesses seeking minimal commitment.Small businesses requiring video conferencing: The absence of platform-based support for video conferencing will be a problem for businesses that regularly hold video calls with one another.Businesses experiencing high call volumes:Unlimited inbound and outbound minutes, solid call management tools, and excellent training features to help staff make Vonage Max a top candidate to deal with high call volumes.Organisations needing niche CRM or Helpdesk software integration: While Salesforce is supported, a lack of universal support for CRMs outside of the big names may be problematic depending on your business needs. ▶ Read more: What are the exact benefits of VoIP technology? Read about it in our dedicated article! 4. GoTo Connect CX – Best business VoIP provider for hardware integrationGoTo is another VoIP provider that UK businesses will be interested in – especially those who want to integrate VoIP with their current phone hardware, according to our research.That’s because US-based GoTo, its Connect CX platform and its global network of data servers offer businesses crucial communication features like call routing and ring groups (which help colleagues reach the right people in different offices), as well as team chat and video conferencing tools. GoToConnect 3.8 Pricing Bespoke Get free quotes GoTo review Why is GoTo best for desk phone compatibility? GoToConnect, is our top choice for instant hardware compatibility. We found it could be used with more phone brands than any other provider we tested, making it an easy choice to integrate into your existing hardware setup. It’s also a high flyer regarding communications channels, becoming our top scorer in this category for the extent of options it provides, including SMS support.A lack of assurances around calling minutes allowance, however, alongside some sub-par software integrations and security measures are reasons to look elsewhere. But GoToConnect still scored a respectable average of 3.8/5 and is our go-to choice if you want an array of communication channels or require a ready-made VoIP for your existing hardware. Read more + Read less - Strengths Offers more hardware integrations than any other provider we tested Greater array of communication channels like SMS than all other tested VoIP options International calling to over 50 countries included Weaknesses No included calling minutes leaves it a poor value for money choice Lowest scoring security measures with no password rules or user permission controls RingCentral, 8x8, and Vonage offer more extensive training features GoTo Connect CX VoIP PricingGoTo Connect CX offers a bespoke pricing plan, so it won’t be immediately clear if its pricing is suitable for your business in a financial sense. You’ll need to contact their sales team to get a quote. This lack of transparency, plus zero inbound and outbound minutes as part of the plan, left us resigned to awarding the provider the lowest score for pricing out of all the options on this page; just 2/5.Check out our in-depth GoTo Connect review for more details.GoTo Connect CX VoIP – FeaturesWhen considering all eight of our testing areas, GoTo Connect CX performed admirably across our tests. It sits in the middle of the pack with an average score of 3.8/5, positioning it as the fifth-best choice under our assessment criteria.While that may not overly impress on first look, GoTo Connect CX was our top scorer for both hardware integration and communication channels. Any organisations looking to scale their customer-service operations will find better options elsewhere however since GoTo Connect CX has a limited number of CRM integrations and fewer training features than competitors. Any businesses looking to integrate VoIP with existing phone hardware and desiring a range of communication channels should find GoTo Connect CX offerings interesting. Here’s where it performed best and worst and why we gave it those scores.GoTo Connect CX Features: Highest Scoring Assessment AreasHardware Integrations (Score: 5/5): GoTo Connect CX is the only VoIP provider plan to earn a perfect score in this category for compatibility with a wide range of phone manufacturers and conference room speaker systems. This versatility allows companies to use existing hardware or choose from a variety of new options without being locked into a specific brand, thereby tailoring their communications setup to their specific needs.Communication Channels (Score: 5/5): With a comprehensive suite of communication tools, GoTo Connect CX also stands alone in this area, too, as the only provider with top marks for communication channels. The platform integrates phone, video conferencing, and messaging into a single system, ensuring seamless connectivity across devices and locations to support team collaboration and productivity. The inclusion of features such as outbound SMS campaigns, AI-assisted personalisations, and a multi-channel shared inbox further enhances its capabilities, making it ideal for businesses looking to improve customer engagement and internal communication.GoTo Connect's software is fairly similar in structure to bOnline - Source: GoToGoTo Connect CX Features: Lowest Scoring Assessment AreasSecurity Options (Score: 2/5): On the flip side, GoTo Connect CX gets the worst score out of any VoIP we have tested for its security options. The platform lacks advanced security features such as multi-factor authentication and granular user permissions controls. For businesses that handle sensitive or personal data, this could be a major drawback. Despite having basic security in place, including third-party data compliance certification, the absence of more robust measures makes GoTo Connect CX less suitable for organisations with stringent security requirements and those prioritising data protection in their communications systems.Software Integrations (Score: 2.5/5): GoTo Connect CX also scores relatively low in software integrations, which might be a limitation for businesses relying on specific third-party applications. While it supports integration with a major CRM in the form of Salesforce, amongst others, and offers a suite of API integrations, the range of support for other CRMs is not as extensive as some competitors. There’s also a lack of video conferencing integration with the likes of Microsoft Teams, alongside no customer service live chat abilities, which sees GoTo Connect CX sit in the bottom three scores for this category.What Business Is GoTo Connect CX Best Suited To?Suitable ForNot Suitable ForOrganisations that want to simplify their internal communications: With advanced communication features no other provider we tested could beat, GoTo Connect makes it easy to streamline communication.Organisations that use alternatives to Salesforce, Zoho, or Zendesk for CRM:Since GoTo Connect CX has limited CRM integrations besides major players like Salesforce and Zoho, you may want to look elsewhere if you use a less mainstream CRM platform.Organisations with an existing set of hardware phones:Compatible with over five deskphone brands, more than any other provider we tested, it is an easy option to integrate with existing systems.Organisations with large customer service teams:Fewer training features and limited CRM integrations may not be ideal for businesses with extensive customer service operations.Organisations spread across different geographical areas:The solid integration with various types of hardware and expert tools for internal communication makes it a prime candidate for businesses where staff are spread across remote locations.Organisations looking for unlimited calling time at no extra cost:Additional costs for unlimited calling time might not be suitable for budget-conscious businesses. 5. bOnline Unlimited Calling & Video – Best business VoIP provider for medium-sized organisations on a strict budgetbOnline Unlimited Calling & Video is a more budget-friendly VoIP system plan. Our research highlights its value for money above all else, with unlimited calling minutes at a lower cost than other providers. It has also earned an ‘excellent’ rating on Trustpilot partly due to its helpful customer service, based out of its offices in Surrey, even if its customer support options aren’t as extensive as other providers. bOnline Unlimited Calling & Video 3.9 Pricing £13.95 – £15.50 Get free quotes Why is bOnline best for businesses on a budget? In our cost analysis, we found that bOnline offered the best value for money of all tested VoIP providers, earning a perfect score of 5/5. That's one point higher than the next closest competitors, NBC Cloud Voice Complete Mobility and Vonage Max, and all thanks to it offering unlimited inbound and outbound minutes at a far cheaper price than most VoIPs we've seen. Read more + Read less - Strengths Great option for small businesses, offering amazing value for money Excellent reputation among customers for call management features Can also provide business fibre broadband, and web design services Weaknesses Offers fewer training features than many other providers, lacking call whisper and barge Joint-worst software integration options, forgoing video conferencing, live chat or calendar integration Lacks robust security features, like user permissions and multi-factor authentication While bOnline excels in affordability and basic functionalities like call routing and queues, it does fall short in advanced training and security features, as well as hardware and software integrations. Businesses seeking a long-term solution suitable for scalability might need to consider one of the other alternatives on this page.bOnline VoIP Unlimited Calling & Video PricingOne of our favourite things about bOnline is its pricing, earning a top score of 5/5 in our cost analysis as one of the cheapest VoIP providers you’ll come across. The Unlimited Calling plan is priced at £13.95 per user per month, providing unlimited UK landline and mobile calls, mobile and desktop apps, on-demand call recording, and 1-1 HD video meetings. You can also pick up the Unlimited Calling plan that includes an IP desk phone for each user, which is available for £15.50 per user per month. NBC Cloud Voice Complete Mobility and Vonage Max are our next two highest-rated VoIP providers in terms of cost, each earning a four-star rating, which shows just how excellent value for money bOnline can be to a budget-conscious business. Swipe right to see more 0 out of 0 backward forward bOnline Starter bOnline Unlimited Calling bOnline Unlimited Calling Price £7/user/month Price £13.95/user/month Price £15.50/user/month Pricing correct as of October 2024There are many possible add-ons via bOnline packages, including call recording, video conferencing and CRM integration - Source: bOnlinebOnline Unlimited Calling & Video VoIP – FeaturesbOnline scored the joint-third highest average score in our testing across all eight assessment areas, including the best possible marks in terms of price point as we’ve already discussed, alongside excellent call management and communication features. It’s not all brilliant, since it lacks advanced smarts in training features like call barge and whisper functions or more extensive customer support like 24/7 availability. But there’s still a lot to love and customers seem to love its service, too. Here’s our favourite and least appealing aspects of its service.bOnline Features: Highest Scoring Assessment AreasCommunication Channels (Score: 4.8/5): bOnline offers a comprehensive suite of communication tools including essential features such as team messaging, video conferencing, and call conferencing. There’s no e-fax or SMS support, though how much this impacts your business will ultimately come down to company workflow. Much like its website, bOnline's phone desktop app is clean and simple to negotiate via icons on its static, side navigation bar - Source: bOnline Call Management (Score: 4.3/5): The call management capabilities of bOnline include the key functionalities your business will need like custom call routing, call queues, and ring groups. These features are particularly beneficial for small customer-service teams, ensuring that calls are efficiently managed and directed. As a result, it scores highly here and competes with the best VoIPs around.bOnline Features: Lowest Scoring Assessment AreasSecurity Options (Score: 2/5): bOnline receives the joint-lowest score in this category due to its lack of user permissions controls and multi-factor authentication. This could be a significant concern for businesses handling sensitive or personal data. Even if it does have data security compliance certifications and password rules for users, the absence of more robust security measures makes it less suitable for organisations requiring high-security standards.Hardware Integrations (Score: 3.3/5): During our testing, we found that bOnline isn’t compatible with a wide range of phone manufacturers compared to the competition, getting the joint-lowest score in this category too. As outlined, its most expensive plan comes with a handset for each user included, which is useful, though essentially locks your business into additional handset purchases via bOnline rather than other, potentially more affordable, third-party hardware options.What Business Is bOnline Best Suited To?Suitable ForNot Suitable ForBusinesses on a strict budget: bOnline’s pricing is highly competitive, making it an excellent choice for businesses looking to minimise costs while still obtaining essential VoIP features.Businesses looking for a long-term VoIP upgrade: Due to its basic security features and limited scalability, bOnline may not be the best choice for businesses wanting to pick a VoIP for the long haul.Organisations setting up their first telephone system: The ease of use and quick setup of bOnline make it ideal for businesses that are new to VoIP systems and need a straightforward solution without extensive technical expertise.Teams which don’t use Yealink desk phones: If a business relies on a phone brand that is not supported, it may face integration issues and have to stump up the funds to integrate a fleet of new phones.Small customer-service teams: Features like call routing, call queues, and CRM integrations are beneficial for small teams managing customer interactions efficiently.Organisations which want additional security layers for their phone system: The lack of advanced security measures like multi-factor authentication and compliance certifications makes it unsuitable for businesses that prioritise high security.Similar alternatives to bOnlineRingCentral: If you’re looking for a long-term VoIP upgrade.Goto Connect: If you have existing desk phones and need a compatible system.Google Voice: If you want additional security features. 6. Dialpad – Best business VoIP provider for small customer service teamsDialpad has headquarters in California with a London-based office, and servers that are spread across the globe, making it a suitable VoIP provider for internationally dispersed teams.Overall, we found its Enterprise plan to be most suitable for smaller customer service teams (that require minimal training) and businesses experiencing high call volumes since it offers excellent call management and robust support features, including unlimited call minutes and integration with major CRM systems like Salesforce, Hubspot, and Zendesk. Dialpad Enterprise 3.6 Pricing Bespoke Get free quotes Dialpad review Why is Dialpad best for small customer service teams? When taking into account all our testing parameters, we found Dialpad Enterprise to be a solid choice for customer service teams with less staff but still experiencing high call volumes. That's because it offers unlimited inbound and outbound call minutes, alongside integration with a high number of CRM systems.It also has some standout features, like conversational AI which accurately transcribes phone calls in real-time, flags whether or not the conversation is negative or positive, automates post-call summaries, including highlights and action items, and enables you to create tips and advice that appear on screen when certain keywords or phrases are spoken on a call. Read more + Read less - Strengths Great customer support, including a user forum, knowledge base, and live chat Offers the joint-best range of call management features alongside RingCentral Solid array of hardware integration options, only beaten by GoToConnect Weaknesses Poor amount of training tools (scoring 2/5) compared to competitors, making it difficult to train and scale workforce Lacks multi-factor authentication Only one local number per user Dialpad VoIP PricingWe found that Dialpad Enterprise pricing reflected the features offered, so it scores a middling 3/5 in our pricing analysis. Starting at £12 per user, per month, Dialpad is certainly affordable on first look, but its Enterprise plan has a custom, bespoke pricing structure which isn’t particularly clear for potential customers who want to avoid spiraling costs. This will be worked out on a case-by-case basis, so you’ll need to contact the provider directly for a tailored quote. In any case, we felt it didn’t offer quite as much value for money as GoTo, Vonage, or bOnline.Read our full Dialpad review for more information. Swipe right to see more 0 out of 0 backward forward Dialpad Standard Dialpad Pro Dialpad Enterprise Price (billed annually) £12/user/month Price (billed annually) £20/user/month Price (billed annually) Bespoke Price (billed monthly) £18/user/month Price (billed monthly) £28/user/month Price (billed monthly) Bespoke Pricing correct as of October 2024Dialpad Enterprise VoIP – FeaturesOur research highlighted that Dialpad offers standout features that can streamline your workflow, such as the use of conversational AI.This feature is most helpful for businesses with sales teams, call centres, or contact centres because the tool helps your team quickly make sense of high volumes of calls, with instant visibility over outcomes, the next steps, and access to in-the-moment coaching. Dialpad includes unlimited outbound and inbound call minutes, which is a huge plus, too, though limitations in training and communication features could pose a problem.Overall, we gave it an average score of 3.7 out of 5, leaving it as one of the weaker overall offerings on this page. Dialpad is lacking in training features, as well as comprehensive communication channels compared to its rivals, making it less suitable for larger businesses requiring extensive video conferencing capabilities or specialised training programs..Dialpad Enterprise: Highest Scoring Assessment AreasCall Management (5/5): Only matched by RingCentral Premium in this category, Dialpad Enterprise is one of the top choices for call management and offers almost identical features from ring groups to call routing. It even brings into play a feature RingCentral doesn’t have in the form of automatic screening of nuisance calls, although you’ll have to live without the voicemail screening that RingCentral offers instead.Help & Support (4.6/5): Dialpad Enterprise offers a strong amount of help and support options, including phone support, live chat, and a comprehensive knowledge hub. Even if it doesn’t provide email support, which could be a limitation for some businesses, the high score reflects the effectiveness and availability of its support channels. And that should mean users can access help quickly when required.Dialpad Enterprise: Lowest Scoring Assessment AreasTraining Features (2/5): Something we wouldn’t suggest choosing Dialpad Enterprise over other providers for is its training features. Basic call recording and call analytics are covered but there are no call monitoring, barging or whisper features that many providers can offer at least one of, according to our research. As a result, Dialpad Enterprise is in the joint-bottom position for these features.Communication Channels (3.8/5): We also found the extent of communication channels offered by Dialpad Enterprise to be a little disappointing, especially since participants in video conferencing are limited to ten or fewer people at a time. Dialpad Enterprise has an ace up its sleeve in the form of SMS support, which the majority of other providers we have tested do not allow for. But besides this boon, there’s little other reason why it should be the VoIP provider for you on this basis; every other option not named Vonage Max offers improved functionality.Dialpad offers more advanced communication features not readily available in Teams like SMS/MMS, AI, analytics, call recordings, global calling, and more - Source: DialpadWhat Business Is Dialpad Enterprise Best Suited To?Suitable ForNot Suitable ForSmall customer service teams: Dialpad Enterprise’s robust call management features make it ideal for managing high call volumes effectively.Companies that host video calls with 10+ people: The lack of support for participant-heavy video calls can pose a significant problem for businesses that rely on large-scale conference calls.Businesses that SMS their customers: The platform supports SMS communication, which is beneficial for businesses that frequently text their clients, and something most UK VoIP providers we tested don’t offer.Teams that want to integrate with niche CRM or Helpdesk software: Limited ready-made integrations can be a drawback for businesses with specific software needs.High call volume organisations: Unlimited call minutes and advanced call management tools support businesses with significant call traffic.Organisations that want to conduct hands-on employee training: Comparatively restricted training features may not meet the needs of businesses that require extensive training programs, especially larger businesses that have more staff to train.Alternatives8×8: If your organisation needs to host video calls with more than 10 people.RingCentral: If you want to integrate with a more niche CRM/Helpdesk platform.Vonage: If your organisation wants to implement hands-on phone training. 7. NBC Cloud Voice Complete Mobility – Best business VoIP provider for a low-budget small businessNBC Cloud Voice Complete Mobility is a solid value VoIP solution ideal for small and medium-sized businesses backed by the globally recognised Cisco Broadsoft platform – in other words, businesses can be assured that they are leveraging leading Cloud VoIP technology. Starting at £24.99 per month, it provides over 40 business-grade features, including state-of-the-art handsets and app-based management, without hidden costs. NBC 3.3 Pricing £24.99 Why is NBC best for low-budget small businesses? While not as comprehensive as other VoIPs on this page, NBC's Cloud Voice Complete Mobility plan presents an appealing price point and feature set for businesses with smaller numbers of staff. That's because it provides solid call management features and internal communication channels together with unlimited calling. As a result, it earned an average score of 3.3 out of five.That score is lower than many options on this page. Those looking to expand their teams may be disappointed with its depth of training features - hence our limited recommendation to smaller teams - while a similar lack of CRM integrations could pose a problem for businesses relying on several types of software. But for small businesses looking for a lower-priced VoIP solution, this is one to consider. Read more + Read less - Strengths Great value with no hidden fees and unlimited calling Call management features that compete with the best cloud phones like Vonage Max and 8x8 X4 Wide range of communication channels, including mass participant video calling Weaknesses Notable lack of software integrations with popular CRM like Salesforce Subpar training features compared to the advanced tools on RingCentral Premium and 8x8 X4 While NBC excels in affordability and basic functionalities, it lacks any CRM integrations and extensive training features, making it less suitable for businesses seeking to integrate VoIP with other systems or needing comprehensive employee training. This crucial absentee sees it score a lower average score than most providers on this page with 3.3 out of a possible.NBC Cloud Voice Complete Mobility PricingNBC Cloud Voice Complete Mobility begins its offerings at an attractive price of £24.99 per month, per user, without limits on inbound and outbound calling minutes. This pricing strategy positions NBC as a provider of one of the best value cloud-based phone systems on the market, only beaten by bOnline Unlimited Calling & Video using our scoring criteria. NBC Cloud Voice Complete Mobility VoIP – FeaturesFor businesses on a budget, NBC Cloud Voice Complete Mobility is one of our favourite VoIP solutions. Starting at just £6.99 per month, it provides over 40 business-grade features, including state-of-the-art handsets and app-based management, all with unlimited calling. It lacks CRM integrations and extensive training features which may put off businesses growing at speed and those requiring their VoIP to integrate with multiple software. This has negatively impacted its average score, with it sitting at 3.3 out of 5, but given its cheaper cost this is somewhat expected and we think it’s still well worth our recommendation. Read on for some highlights and lowlights of NBC Cloud Voice Complete Mobility.Highest Scoring Assessment AreasCall Management (4.7/5): Essential call management features such as custom call routing, call queues, and hunt groups, paired with unlimited inbound and outbound minutes make NBC Cloud Voice Complete Mobility a strong VoIP package to consider. A lack of caller ID and voicemail screening stops it from taking a perfect score but NBC still has all the other features we deemed important for call management.Communication Channels (4.3/5): Communication tools such as team video and call conferencing for large amounts of users, number porting, and alternative numbers are crucial for efficient internal and external communication – and NBC has the lot. Like a lot of VoIPs in the UK, there is no SMS or e-fax functionality but beyond that, you’ll be well served with options.NBC Cloud Voice VoIP software can be used on desktop, laptop, tablet and mobile devices - Source: NBCLowest Scoring Assessment AreasSoftware Integrations (0/5): A key absence in NBC Cloud Voice Complete Mobility’s service is the lack of integrations with popular CRM systems like Salesforce and other software applications. This could be a significant drawback for businesses that rely on seamless integration between their VoIP system and CRM tools and see NBC score the joint-lowest score in this category (alongside side Google Business Plus).Training Features (2/5): Advanced training functionalities like call monitoring, barging, and whisper controls, which are available from providers like RingCentral Premium, 8×8 X4, and Vonage Max, are all missing with NBC. This earns it the joint-lowest score from the options on this page.What Business Is NBC Cloud Voice Complete Mobility Best Suited To?Suitable ForNot Suitable ForMicro-businesses that need a low-cost telephone line: NBC Cloud Voice Complete Mobility offers one of the best value options we’ve tested, ideal for businesses that need basic communication tools without high costs.Organisations that need to integrate VoIP with CRM and/or Helpdesk: The lack of CRM integrations makes it unsuitable for businesses that rely on such tools for managing customer relationships.Small businesses that want to streamline internal comms: With over 40 business-grade features and app-based technology, NBC Cloud Voice Complete Mobility is perfect for enhancing internal communications.Organisations that require extensive training features: The limited training features mean it may not support extensive training programs needed for effective staff training.Small businesses that experience high call volumes: The plan’s ability to handle large call volumes without additional costs makes it ideal for businesses with significant call traffic.AlternativesRingCentral: If you want to integrate VoIP with CRM or Helpdesk.Vonage: If you want to train employees on using the phone.bOnline: If you’re a micro to small business that wants to use mobile phones. 8. Google Voice: Best business VoIP for organisations with a Google Workspace subscriptionGoogle Voice, an add-on for Google Workspace, is a communication plan on the Google platform tailored for enterprises already embedded in the Google ecosystem. Because of this, we found it to be particularly well-suited to organisations needing robust internal communications – especially when remote working – as well as stringent security measures. Google Business Plus, Google’s most advanced Workspace plan besides its custom-priced ‘Enterprise plan’, also offers essential features such as advanced collaboration tools, extensive cloud storage, and large-scale video conferencing, all of which facilitate efficient teamwork and data management. Google Voice for Google Workspace 3.3 Pricing Between $10 to $24 (Google Voice) + £5 to £15 (Google Workspace) Why is Google best VoIP for organisations with a Google Workspace subscription? Google Voice is the natural choice of VoIP for businesses already well-integrated and using the Google ecosystem. And it is literally only possible as an add-on for Google Workspace.Of the Workspace plans, we recommend the Business Plus subscription. Google's widely-used and well-known communication tools come as standard, such as business-ready Google Meet equivalent for up to 500 participants, paired with features such as attendance tracking, whiteboarding, breakout rooms, and more. This makes it a superb option for internal discussions. Large storage sizes of 5 TB per user and the joint-best security features we've tested only add to its appeal.Businesses that need CRM integration will be disappointed that Google Voice and Business Plus aren't as flexible in that regard and only integrate with Google Workspace apps. Similarly, the lack of business-ready call management and training features is far more limited compared to its rivals which may put off companies with large numbers of staff or those that regularly require call management tools like call queueing or flipping for their business operations. Read more + Read less - Strengths Class-leading security measures, joint-highest with RingCentral and 8x8 Widely-used and user-friendly communication channel tools Huge storage per user allowance of 5 TB (with Business Plus plan on Google Workspace) Weaknesses No CRM or third-party software integration Sub-par training features with only call recording available Least extensive call management features of all tested providers However, businesses looking to enhance their customer service operations might need to consider alternatives. We found Google Business Plus had no CRM integrations, from Salesforce to HubSpot, and fewer training features compared to competitors, which could be a drawback for customer-service-centric enterprises or those running sales operations.Google Voice Starter VoIP PricingWe found Google Voice to be competitively priced at between $10 and $30 per user, per month. While it provides unlimited inbound minutes, zero outbound minutes left a hole in Google’s features armoury, compared to the competition, resulting in it receiving a fairly middling 3.5/5 score for its value for money. Still, it could be cheap depending on your requirements, as the following prices show: Google Voice PlanStarting price (per user, per month)FeaturesStarter$10Up to 10 users, up to 10 domestic locations, calls between Google Voice numbers, calls to the US included, Calls to most European countries from within Europe included, Voicemail transcription, Google Calendar Integration, Google Meet Integration, Web, Android & IOS apps, 24/7 support, Service Level Agreement (SLA), Usage and activity reporting, Call forwardingStandard$16Starter features, plus: Unlimited users, Unlimited regional locations, Unlimited domestic locations, SIP Link, Multi-level auto attendant, Ring Groups, Desk phone and ATA support, eDiscovery for calls, voice mails and text messaging records, Ad-hoc user call recording.Premier$24Standard features, plus: Unlimited international locations, Automatic call recording, Advanced reporting (BigQuery). Google Voice prices are only listed in USD, but you can purchase your subscription in the UK. Correct as of October 2024.Where it could become less affordable is if your business isn’t already using Google Workspace. A Google Workspace account is a requirement to use Google Voice, which acts as an add-on to Workspace. This varies in price between £5 and £15 per user, per month when billed yearly for its Business Plus account. And Workspace is where Google’s extensive storage capacities come into play, as we’ll detail shortly. Here’s a quick rundown of the prices:Google Workspace PlanStarting priceFeaturesBusiness Starter£5 per user, per month30GB pooled storage per user, Custom business email, 100 participants for video meetings, security/management controls, and standard support.Business Standard£10 per user, per monthStarter but with 2TB pooled storage per user, 150 participants video meetings (plus recording, noise cancellation), appointment bookings page, email layouts and mail merge.Business Plus£15 per user, per monthStandard but with 5TB pooled storage per user, eDiscovery, 500 participants for video meetings (plus attendance tracking), and enhanced security (incl. Vault and advanced endpoint management).EnterpriseBespokePlus but with 5TB pooled storage per user, S/MIME encryption, 1,000 meeting participants (plus in-domain live streaming), DLP security, data regions and compliance controls, and enhanced support.Google Business Plus prices are listed in GBP. Correct as of October 2024.Google Voice VoIP – FeaturesGoogle Workspace, which houses Google Voice, is a cloud-based communication platform ideal for medium to large enterprises integrated with Google Workspace.It has several plus points in terms of features including internal communication tools, advanced security features, and extensive cloud storage. Still, it lacks included outbound calling minutes, any non-Google software integration, and less comprehensive training features compared to the likes of Vonage Max and RingCentral Premium, making it less suitable for customer service-centric enterprises.Here’s where it scored highest and lowest in our eight-area testing procedure, alongside with explanation as to why.Highest Scoring Assessment AreasCommunication Channels (4.3/5): Google Workspace paired with Google Voice can offer a comprehensive suite of communication tools, including advanced collaboration features like pin-verified sharing, document approvals, and a shared team drive of 5TB of pooled cloud storage per user.The Business Plus plan supports video meetings for up to 500 participants, incorporating features like recording, attendance tracking, background blur, whiteboarding, live captions, breakout rooms, co-moderation, Q&A, and polls. Additionally, Google Chat with advanced room capabilities, enhanced security, and reporting controls ensures secure and organised team communications.Google Voice's interface is simple and easy to use - Source: Google VoiceSecurity Options (5/5): Google’s international expertise on the security front earned Business Plus a perfect score in this category. It offers advanced security controls and compliance features such as data retention and eDiscovery with Google Vault. These capabilities make it an excellent choice for businesses in regulated industries like healthcare and finance, ensuring that sensitive data remains protected and compliance requirements are met.Lowest Scoring Assessment AreasTraining Features (2/5): The training features of Google Voice/Workspace are somewhat limited, reflecting its lower score. While it provides essential training tools for onboarding and ongoing education of employees, as well as call recording, forwarding and ring groups, other providers offer more comprehensive training resources such as call barging, monitoring and whispering (not available on any Voice plan). This limitation can impact businesses requiring extensive staff training programs or have a regular turnover of staff.Software Integrations (0/5): Perhaps the most notable absence in Google Business Plus’s service is the lack of integrations with popular CRM systems like Salesforce and other software applications. We couldn’t find any integration potential on this front, so should CRM tools be central to your business, you’ll find this VoIP to be severely lacking.What Business Is Google Voice Best Suited To?Suitable ForNot Suitable ForMedium to large enterprises that require advanced security features and substantial storage capacity: Google Voice/Workspace has high-security options and ample storage, ideal for larger organisations.Organisations that don’t use Google Workspace: The Voice platform only integrates seamlessly with Google Workspace, making it unsuitable for businesses not using Google’s ecosystem.Organisations in sectors like healthcare, finance, and legal, where compliance and data security are paramount: The advanced security and compliance features are perfect for regulated industries with private information.Customer-service teams requiring outbound call capabilities: The lack of outbound call minutes can be a significant drawback for customer service operations.Companies that rely heavily on remote collaboration: Extensive video conferencing and collaboration tools make it an ideal VoIP for remote work environments.Businesses that require CRM integration: We couldn’t find any software integration possibilities during our testing, not even with major CRM players like Salesforce.AlternativesbOnline: Ideal if you require a low-cost solution but don’t use Google Workspace.RingCentral: Perfect if you need a customer-service solution with outbound call capabilities.Dialpad: Suited for organisations experiencing high call volumes and requiring robust call management features. How did we find the best business VoIP providers in the UK?At Expert Market, we spend time researching, testing, and evaluating providers we write reviews about. This typically consists of conducting market research to narrow down the software that's really worth digging into a little more and then assessing it against a range of research criteria.Informed by readers and businesses we speak to regularly as well as our own experiences using major VoIP platforms, we designed a research framework consisting of eight overarching assessment categories that we used to assess each VoIP provider.Scoring Criteria with Respective WeightingCall Management (25%): an analysis of a given platform's call management features, including call routing functionality and the presence of a virtual receptionist.Communication Channels (20%): assessment of the tools available within a VoIP platform for internal communication, including team messaging, video conferencing, and SMS capabilities.Training Features (20%): the ability of the VoIP service to support the training of employees, from call review features like call recording and call data reporting, to live call coaching features like call barge or call whisper tools.Pricing (10%): the pricing structure associated with the VoIP service, such as monthly subscription fees, call rates, setup fees, and any additional charges for add-on features or services.Software Integrations (10%): the VoIP service's ability to connect and integrate with external software systems, such as integration varying CRM, helpdesk, and external video conferencing platforms.Hardware Integrations (5%): the ability of a VoIP service to integrate with different phone brands.Customer Support (5%): the extent of assistance and resources provided by the VoIP service provider to customers including technical support, online resources, and access to customer support representatives.Security Options (5%): the measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data. The Best VoIP Providers in the UK: Our Verdict Our research shows that RingCentral is currently the best UK VoIP provider plan. Its Premium Plan offers unbeatable call management and training features, crucial to VoIP-using business owners according to our expert understanding.Given it impressed so highly in these categories and beyond, including further perfect scores for software integrations with several CRMs, wide-ranging customer support options, and extensive security measures, its range of features should provide everything you need for efficient communication with your customers and clients. The only potential downside is its price point and the 1000 inbound and 2000 outbound calling minute limits per user.While RingCentral Premium takes the top spot and is our no. 1 recommendation, if unlimited minutes are a top priority, you may want to also consider 8×8 X4. Coming in close second, 8×8 ties with RingCentral in many categories and is our top pick for businesses that require extensive external communications. FAQs Why are all business switching to VoIP before 2027? The main reasons people are switching to a VoIP provider are:Increased scalability: As your business grows, new VoIP ports can be easily bought and installed with zero interruption to your business operationsCost savings: VoIP can save your business a lot of money on phone calls, especially if you make them frequently, with some even making inter-site communication entirely freeEasier long-distance calling: If you run a business with multiple sites or home workers who are frequently on the phone, VoIP will ensure easy communication as long as there is a Wi-Fi connectionBut despite its numerous advantages, many are now switching to VoIP in time for “The Big Switch Off” in January 2027, as traditional PTSN UK landlines will officially be phased out.We recommend reading our full breakdown of whether VoIP is reliable here if you still aren’t convinced about whether VoIP is as good as a regular landline. How do I get a free VoIP number in the UK? Some VoIP providers will offer the first number as a free offer, only charging for additional numbers past that. Otherwise, there are services like Google Voice or FreedomPop that offer free VoIP services, though these may be rudimentary due to the lack of cost.It’s free to sign up to some major VoIP providers. Once you’re signed up, you can often get unlimited VoIP calling to other VoIP numbers or domestic numbers. bOnline, for example, offers a 30-day free trial and is one of the cheapest providers for a paid plan. Number People is a Wales-based VoIP provider that advertises free VoIP phone numbers with paid add-on features. Can you use a VoIP system on a smartphone? Yes, all of the providers in our list offer the functionality to operate using a ‘softphone’ app on your Google, Android or Apple device. Can I keep my phone number if I switch to VoIP? Yes! In almost every case, you should be able to port your phone number when you switch to VoIP. Written by: Matt Reed Senior Writer Matt Reed is a Senior Writer at Expert Market. Adept at evaluating products, he focuses mainly on assessing fleet management and business communication software. Matt began his career in technology publishing with Expert Reviews, where he spent several years putting the latest audio-related products and releases through their paces, revealing his findings in transparent, in-depth articles and guides. Holding a Master’s degree in Journalism from City, University of London, Matt is no stranger to diving into challenging topics and summarising them into practical, helpful information. Reviewed by: James Macey Senior Business Software Researcher James draws on his 4+ years experience as a researcher to offer specialized advice on a wide range of categories from CRM to Fleet Management. He believes all businesses can grow if they use the right tools and services.