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Mitel, Rated
Customer Service	★★★★★
Reliability	★★★★★
Features	★★★★★
Price	★★★★★
Summary	★★★★★
Reviewed by: Expert Market	20/06/2022

What is Mitel?

Mitel specialises in providing sophisticated phone systems, and makes a good telephone system supplier for companies looking to innovate the way they manage their business communications.

This can be proven by the calibre of big name customers Mitel has on its books – Carlsberg, Liverpool Football Club, and Hyatt Hotels, to give just a few examples.

It all starts with MiCloud Connect, Mitel’s specialist cloud-based VoIP package. Since the system operates in the Cloud, it gives you complete freedom to access your phone system from anywhere, from any device.

With MiCloud Connect, businesses have the option to create their own phone system package. Integrate your VoIP system with other MiCloud software packages or business tool apps, and change the way your business manages customers and communication.

Better still, Mitel has put together specialist phone system packages for different industries, helping direct businesses towards the telephone system tools that will help them to succeed in their sector.

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Features and Benefits

These days, VoIP phone system features are pretty standard. A typical setup comes with the following features:

Call forwarding
Voicemail
Call holding
Automated attendant
Conference calling
Interactive voice response systems

It’s the small things that make a phone system supplier stand out from the crowd. Below, you’ll find why a Mitel VoIP system is worth considering.

MiCloud Connect

MiCloud offers plenty of great features. For starters, it comes with built in VPN, which enables you to send and receive data through a private network. You’ll also benefit from audio and video conferencing, integrations with CRM (customer relationship management) systems and calendars, plus softphone integration for using your business number from your mobile phone.

MiCloud CX

MiCloud CX is all about delivering a quality customer experience. Whether it’s offering you real-time and historical reporting, providing workforce management tools, or integrating deeply with the additional systems you rely on, MiCloud CX is all about taking note of the little things, and using them to make a big impact.

MiCloud Integrations

When it comes to app integrations, Mitel is at the forefront. Thanks to some clever API work, MiCloud integrates with a whole host of applications, from email through to CRM. You could benefit from streamlined event management, from call through to diarisation; call routing and scheduling, so your customers can always reach the right staff member; and the ability to place calls directly from a link in emails for maximum efficiency.

Mitel VoIP Phones

Mitel’s VoIP software is pretty heavy, so it needs heavy hardware to deliver the processing power it requires. Mitel has a good range of VoIP phones that are suitable for the job, including the 6900 IP series, the MiVoice 6940 IP Phone, and the Mitel IP480. All of these phones offer super high quality audio, mobile phone synchronisation, and large screens to view the various software functions.

Mitel Pricing

Mitel’s pricing will depend on which of its phone systems you choose, and even then, the company prefers to provide quotes on a bespoke basis, based on the size of your business, the features you want, and the hardware you need. This makes it pretty difficult to provide an estimate of how much Mitel will charge you.

The best way to get an idea of how much a Mitel VoIP system will cost you is to get in touch with its sales team. And it’s always good to compare phone system quotes so you know that you’re getting the best deal.

You can do that really easily by using our free quote-finding service. Once you’ve filled in a few details about your business, the suppliers that best match your requirements will be in touch. You’ll then be able to compare the quotes you receive with those supplied by Mitel.

Mitel for small businesses

While Mitel’s software and hardware are very sophisticated, but it does provide some packages for small businesses, including standard VoIP features, eight-party audio conferencing, reporting, and an unlimited number of users.

This kind of package is ideal for small businesses, as it enables them to benefit from enough features to help them grow, and scale up when they’re ready. Just bear in mind that Mitel’s small business packages don’t include the cost of the hardware and installation.

▶ Read more: The Best Phone Systems for Small Businesses

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Verdict

Mitel offers a very good looking phone system – from its software right through to its hardware. Whether it’s making sure its system integrates with other leading software systems, or designing sleek, modern phones that look the part in the office, Mitel has certainly put finesse at the forefront.

What’s great is that Mitel offers tailored phone system solutions for lots of different industries, and for small, medium, and enterprise businesses. This means you’ll benefit from an excellent VoIP system, no matter your industry or business size.

How We Reviewed Mitel

At Expert Market, we spend time researching and evaluating providers we write reviews about. This typically consists of conducting market research to narrow down the software that's really worth digging into a little more and then assessing it against a range of research criteria.

Informed by readers and businesses we speak to regularly, we identified eight core assessment areas and then used them to assess each VoIP provider.

Scoring Criteria with Respective Weighting

Call Management: an analysis of a given platform's call management features, including call routing functionality and the presence of a virtual receptionist.
Communication Channels: assessment of the tools available within a VoIP platform for internal communication, including team messaging, video conferencing, and SMS capabilities.
Training Features: the ability of the VoIP service to support the training of employees, from call review features like call recording and call data reporting, to live call coaching features like call barge or call whisper tools.
Pricing: the pricing structure associated with the VoIP service, such as monthly subscription fees, call rates, setup fees, and any additional charges for add-on features or services.
Software Integrations: the VoIP service's ability to connect and integrate with external software systems, such as integration varying CRM, helpdesk, and external video conferencing platforms.
Hardware Integrations: the ability of a VoIP service to integrate with different phone brands.
Customer Support: the extent of assistance and resources provided by the VoIP service provider to customers including technical support, online resources, and access to customer support representatives.
Security Options: the measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.

What other phone systems could you consider?

RingCentral	Read our RingCentral review
8×8	Read our 8×8 review
4Com	Read our 4Com review
GoToConnect	Read our GoToConnect review
Lily Comms	Read our Lily Comms review