The Best Telephone Systems for Hotels in 2025

We researched the leading phone systems on the UK market and found that the GoTo Connect Phone System is the best VoIP phone system for hotels. Boasting a comprehensive suite of communication channels, it stands out by seamlessly integrating with a wide range of existing desk phone brands. Its robust call management features, such as custom routing and flexible dial flows, mean that your guests are always connected to the right team member quickly, too.

As landlines are abandoned ahead of the PTSN switch-off in 2027, choosing any modern VoIP hotel phone system such as this can provide a similar lavish menu of features, slash costs, and seamlessly integrate with your operations, a crucial step to staying ahead of the competition.

While GoTo Connect ticks these boxes, it may not be the perfect system for all hotel operations and it is comparatively expensive. That’s why we’ve provided a list of our six top telephone systems which will suit a variety of hotels depending on relative needs and budgets.

1. GoTo Connect Phone System: Best Hotel Telephone System Overall

GoTo Connect Phone System impressed us the most of any hotel phone system discussed on this page. For one, it has the widest range of communication channels out of all the providers we researched and tested. Paired with its mobile app, available on Android and iOS, GoTo Connect Phone System is a great option for hotels that want to improve internal communications.

Better yet, your hotel customers should be well served by a full suite of call management features (the joint most of all plans, alongside Dialpad Pro), including call flipping, forwarding and custom routing to ensure prompt routing and responses every time.

It’s also the standout pick for hardware integration options for different desk phone brands, so it should slot seamlessly into your existing setup.

What does GoTo Connect Phone System do well?

GoTo Connect Phone System is highly rated for its rich inbound and outbound communication features, all available from this plan (its cheapest option) and upwards. Its communications channels include SMS, team messaging, video and call conferencing, and even e-fax. This allows you not only to easily communicate with staff but also with guests using their preferred method of communication.

GoTo Connect Phone System is the joint-best pick when it comes to call management features, equipping hotels with customisable dial flows, call queues, voicemail to email, and a customisable virtual receptionist. These features allow you to quickly divert guests to the right employee, and minimise frustration by presenting options to them while in a call queue.

The provider also integrates with the largest number of hardware phone brands according to our research, making it the safest choice for hotels who want to minimise disruption by keeping their existing phone infrastructure. Brands GoTo Connect works with include Aastra, Poly, Yealink, Panasonic, and Cisco, to name a few.

Are there any downsides to GoTo Connect Phone System?

One of GoTo Connect Phone System’s main downsides is that, while you have unlimited calling minutes in general, you’ve only got 1,000 toll-free minutes shared across all users, which isn’t great for hotels using a business line that makes and receives calls frequently. If you’re looking for a similar offering to GoTo Connect Phone System with unlimited toll-free calls included, we recommend bOnline Unlimited Calling or Dialpad Pro, depending on your budget.

GoTo Connect Phone System also has slightly limited training features since it doesn’t allow for call barge (letting managers join live calls and assist with difficult enquiries) or whisper (so supervisors can coach staff through live calls without a guest hearing). If you need these features for staff training, look to Vonage Pro.

Lastly, GoTo Connect Phone System’s CRM and Helpdesk integrations are limited to Salesforce, Zoho, and Zendesk, making it a poor choice for hotels that use different software to these three. Rivals Dialpad Pro and to a lesser extent bOnline Unlimited Calling offer more integration options, although bOnline charges an extra £5 per integration.

2. bOnline Unlimited Calling: Best Value for Money

bOnline offers the best value for money, with its Unlimited Calling plan priced from £13.50 per user, per month, the cheapest price on the market.

That makes it ideal for small but busy hotels since this will give you access to unlimited inbound and outbound minutes, and bOnline’s full set of call management features, for a price that’s still lower than most competitors.

What does bOnline Unlimited Calling do well?

bOnline Unlimited Calling has particularly good call management features and communication channels for the price, offering small hotels an affordable way to manage guest calls and streamline staff communication. The likes of Vonage Pro and Dialpad Pro are costlier without necessarily offering better value since we scored bOnline’s features higher overall.

What are those features? Well, hotels can get access to a call management suite with tools like custom call routing, call queues with custom hold music, and a virtual receptionist with customisable greetings. This level of customisation can help you maintain a unified brand image throughout all your guest communications.

When it comes to communication tools, bOnline provides team messaging on all its plans, and call conferencing from its Unlimited Calling plan. This should be enough for most small hotels to stay connected to staff at all times since bOnline has a smartphone app. That said, bOnline’s Unlimited Calling plan is missing an SMS channel, available at rivals GoTo Connect Phone System and Dialpad Pro, which is a useful addition for communicating with guests.

We were also impressed by bOnline’s training tools, which, while not the most extensive going, do cover call monitoring and call recording for managers to listen to calls in real-time or after they occur, as well as basic analytics and reporting to track call performance and staff efficiency. Vonage Pro is the leader here by adding call barge and call whisper for real-time coaching, but bOnline matches GoTo Connect Phone System as the next best option.

Are there any downsides to bOnline Unlimited Calling?

Although bOnline Unlimited Calling is an affordable option, integrating your bOnline software with CRM or Helpdesk will cost you £5 per integration. None of bOnline’s competitor providers charge extra for integrations, although only GoTo Connect Phone System and Dialpad Pro allow for integrations at all from the plans discussed here. Instead many reserve integrations for even more costly plans. Vonage, for example, only allows integrations on its most expensive plan, the £25 per user per month Max plan.

bOnline’s software is also only compatible with Yealink brand phones, which means that if you already use another brand, you’ll need to replace all your hardware. If you want to avoid the extra cost, we recommend GoTo Connect Phone System, which is also compatible with the widest extent of desk phone brands according to our research.

Lastly, bOnline is missing a key security feature in the form of multi-factor authentication making it less suitable for large hotels with a vast network of staff and guests. All other provider plans on this page have this, and the other security features we looked for, covered.

3. Dialpad Pro: Best for Smart Call Management

Dialpad Pro is a great option for hotels with high call volumes that require smart solutions to handle incoming calls appropriately. That’s because it offers unlimited inbound and outbound calls for its monthly cost, and has plenty of AI-powered features to help streamline workflows for your business needs.

What does Dialpad Pro do well?

Dialpad’s £20 per user per month Pro plan is its best option for hotels with a small staff and high call volumes, since it offers conversational AI features that act as an extra staff member.

For example, the AI assistant is capable of transcribing phone calls in real-time, and automatically creating post-call summaries that include call keywords and actions. These features can save your staff time post-call, increasing the speed at which guest requests are met.

Dialpad’s strong set of call management features also includes a virtual receptionist and customisable hold music, as well as call queues and customisable call routing. This puts it practically on par with GoTo Connect Phone System as the strongest contender in this area.

Dialpad also offers a higher number of software integrations with third-party platforms than any other provider plan on this page. You’ll be able to integrate with popular CRM and Helpdesk software, including Salesforce, ServiceNow, Hubspot, and Zendesk. Doing this will keep your data connected, and allow you to provide more personalised customer service to guests.

Are there any downsides to Dialpad Pro?

Dialpad Pro isn’t that well suited to large teams since the only real training feature it has is call recording. It’s missing call barge, call monitoring, and call whisper features, meaning it has fewer training features than the small business-friendly bOnline. We recommend Vonage Pro for larger teams that need powerful training tools to upskill newer staff.

Lastly, Dialpad Pro’s £20 per user, per month price tag is a relatively expensive option. Businesses on a budget can enjoy similar features while only paying £13.95 per user, per month on bOnline’s Unlimited Calling plan.

4. Vonage Pro: Best Phone System for Large Hotels

Vonage’s Pro plan is a reliable phone system for large hotel businesses, offering a scalable phone system with customizable call management features that seamlessly connect multiple locations and departments.

Its top-rated training resources make it especially valuable for large hotels with frequent staff turnover, allowing new employees to quickly adapt to the system. It’s not quite as cheap as other providers like bOnline, but it’s a highly adaptable option due to its range of add-ons.

What does Vonage Pro do well?

Vonage Pro is the best provider for staff training out of all the options available, making it ideal for hotels with rotating or seasonal staff.

It has a full suite of training features to help hotels onboard and upskill employees efficiently, including call recording, call monitoring, call barge and call whisper. On top of those tools, you also have analytics and reporting inside the software to provide insights into call activity, response times, and staff performance over time.

Competitors GoTo Connect Phone System and bOnline Unlimited Calling provide the next-best training options, but both still miss out on call barge and whisper found in Vonage Pro’s full house.

Vonage Pro also has some of the best call management features from a virtual receptionists to improve call routing to voicemail-to-email conversions to help reduced missed inquiries. Dialpad Pro and GoTo Connect Phone System provide slightly more advanced call management with the addition of automatic call screening and customisable hold music, missing from Voange Pro.

Still, there’s nothing in it besides that and Vonage Pro pips the likes of RingCentral Standard (lacks call queueing) and NBC Cloud Voice Enterprise (without many screening tools such as caller ID) in this assessment area.

Are there any downsides to Vonage Pro?

One of the biggest drawbacks to using Vonage Pro is that it doesn’t allow for any third-party software integrations unless you upgrade to its most expensive plan (the £25 per user, per month Max plan). This is also true of RingCentral Standard and NBC Cloud Voice Enterprise, so if your team needs software integrations, you’ll need to turn to any of the Dialpad Pro, bOnline Unlimited Calling or GoTo Connect Phone System packages instead.

Despite this lack, Vonage Pro is also more expensive than many alternatives, making it less suitable for budget-conscious hotels. bOnline Unlimited Calling offers the most affordable pricing of the bunch if cost is the most important factor, although it does have add-on prices to consider such as CRM integration (£5/month).

5. RingCentral Standard: Best Customer Service

RingCentral Standard is a top choice for hotels that value reliable, round-the-clock customer service. With 24/7 live chat, phone, and email support, plus an extensive knowledge base and user forum, it provides unmatched assistance to businesses navigating their VoIP transition. Whether you’re a boutique hotel or a growing chain, RingCentral Standard’s scalability ensures you can upgrade seamlessly as your needs evolve, too.

What does RingCentral Standard do well?

For hotels that need a little extra support in their transition to a VoIP-enabled phone system, RingCentral Standard has the best customer support of all options on this page. That’s down to its 24/7 availability for live chat, email and phone lines, a user forum to ask fellow phone system users queries and a knowledge base so you find solutions yourself. No other provider plan here has a complete set of these support features, making it a leading choice in this regard.

But there are other reasons to pick RingCentral Standard related to its actual product. For one, it includes strong communication channels for quick and efficient communication between staff members. RingCentral provides internal chat messaging and team collaboration tools for your hotel teams like video conferencing for up to 100 participants at once and unlimited audio conferencing, both with 24-hour meeting durations.

While just beaten by GoTo Connect Phone System (which has SMS functionality on top of all these channels), it’s the next best pick in this regard, beating out the likes of Dialpad Pro and Vonage Pro that fall short due to a lack of e-fax capabilities and video conferencing capabilities (although Dialpad Pro does offer SMS).

Many hotels want a phone system that works with existing desk phones, reception hardware, and conference room setups, and RingCentral Standard is an excellent choice in this regard, too. We found its phone system is compatible with a wide range of hardware brands, only behind GoTo Connect in the extent of its options. By comparison, bOnline Unlimited Calling is less adaptable for hotels needing a phone system.

Because of all these tools and how much we value its more comprehensive, higher-cost plans such as RingCentral Premium and RingCentral Ultimate (our top VoIP system overall), we believe RingCentral Standard is a scalable choice, ready to upgrade if your boutique hotel grows into a larger chain.

Are there any downsides to RingCentral Standard?

A key downside of RingCentral Standard is it has the lowest amount of included calling minutes of all provider plans on this page. You’ve only 250 inbound minutes and 750 outbound minutes to use per month, which may not be enough for medium to large hotels, although this allowance is per user , unlike GoTo Connect Phone System.

Unfortunately, we also concluded that all other provider plans on this page outperform RingCentral Standard for hotel call management, with it missing out on call queues (a virtual waiting room for callers). Again, this could be a deal breaker for larger hotel businesses since this can help manage high call volumes in an organised manner.

However, every other call management tool is covered, including custom hold music for incoming callers waiting for an answer. It’s the only provider to match Vonage Pro and GoTo Connect Phone System’s complete set of call screening tools (caller ID, voicemail screening, call blocking and automatic screening) too. So, there are benefits if you can put up with no queuing.

Elsewhere, while RingCentral is an industry leader for its software integrations (with over 300 platforms ready to link with its phone system) only a few are included with its Standard plan, such as Microsoft 365, Google Workspace and Slack.

All CRM integrations used to manage guest bookings, property management systems for automated check-ins, and other marketing automation tools for guest engagement, are restricted until its Premium tier. Competitors like Dialpad Pro and bOnline Unlimited Calling offer more integrations by comparison (although you’ll need to pay an extra £5 per month for the latter.

Another area locked away at a higher price point is RingCentral’s training tools like whisper or barge functionalities. For hotels needing in-depth staff training, we suggest turning to Vonage Pro which has all of the features we looked for, as well as bOnline Unlimited Calling and GoTo Connect Phone System, which are also superior options.

6. NBC Cloud Voice Enterprise: Best for Simple and Secure Calling

NBC Cloud Voice Enterprise might be the lowest-scoring provider on this page, but it still beat out the competition that didn’t make our top six, such as Google Voice.

It shines because of its unlimited domestic calling minutes and solid call management features at a comparatively low price point of around £17.99 per user, per month.

What does NBC Cloud Voice Enterprise do well?

NBC Cloud Voice Enterprise provides powerful call management features, making it a solid choice for hotels handling high volumes of guest inquiries paired with unlimited calling minutes.

These features include a virtual receptionist for answering calls and directing guests automatically, call queues to keep any waiting customers on the line, and ring groups should you have multiple front desk phones ring simultaneously. That doesn’t reach the heights of Dialpad Pro and GoTo Connect Phone System, which add caller ID, voicemail screening and automatic screening, but it is still a decent set of features.

It also offers a well-rounded set of communication channels, such as team messaging for quick, internal messages between hotel staff via mobile or desktop. GoTo Connect Phone System has more communication tools, including SMS and e-fax, but NBC is still a top pick.

These core features come at a reasonable price, too. At £17.99 per user, per month, we found NBC Cloud Voice Enterprise is one of the most budget-friendly hotel phone systems, making it a great choice for small and mid-sized hotels. It’s not as cheap as bOnline, but undercuts most of the other competitors discussed here.

Are there any downsides to NBC Cloud Voice Enterprise?

If you opt for NBC Cloud Voice Enterprise, you’ll have to work without any third-party CRM, helpdesk or live chat integrations since they aren’t supported. It does support integration with Microsoft or Google Workspaces, but how helpful that is to your hotel operations may vary.

This absence makes NBC Cloud Voice Enterprise less suitable for hotels relying on digital management systems. Instead, we’d suggest Dialpad Pro if your team already uses or plans to use a wide variety of integrated tools.

NBC Cloud Voice Enterprise also lacks extensive training tools, making it harder for new staff to get up to speed. Granted, it has more on offer than RingCentral Standard, which lacks any analytics that NBC Cloud Voice Enterprise offers. However, those reporting tools are fairly basic, and there are no call monitoring, call barge or call whisper features either, meaning managers can’t listen in, join or assist with live calls for coaching. Vonage Pro, by comparison, has all of these covered for just £2 extra per month.

You may also find NBC Cloud Voice Enterprise can’t integrate with your hardware since we found it integrated with fewer desk phone brands than the likes of GoTo Connect Phone System and RingCentral Standard. Your mileage will vary here depending on the phones you use, so it’s worth reaching out to NBC Cloud to see if your phones are covered.

Hotel PBX vs VoIP: What’s the Difference?

PBX stands for short for Private Branch Exchange, and it’s the landline-based technology responsible for diverting calls to the correct hotel extension number, ensuring that all guests are connected to the correct service.

As landlines are increasingly abandoned, hotels more commonly use IP-PBX phone systems, also called VoIP phone systems.

All modern VoIP phone systems are equipped with PBX capabilities, except VoIP systems are supercharged by internet connectivity, and users can channel interactions from all communication networks, from instant messaging to email or phones.

Hotels that opt for a PBX cloud-based phone system usually bank on the benefits of long-distance calling, seamless mobile integration, and the mobility that comes with basing communications on the cloud.

Buying Guide: How to Choose a Hotel Phone System

In 2025, most hotel VoIP phone systems come with a range of advanced features, such as IVR auto attendants, which enhance the guest experience and make managing and decoding the success of your operations a lot easier. It also helps guests feel their experience is more personalised, as calls are attended more efficiently, boosting your guest satisfaction.

Here are the hotel-centric features to look for in a VoIP system:

• IVR/auto attendants: The bedrock of any good hotel phone system, IVR auto attendants allow you to create call menus for customers, and ensure calls are always answered even if no staff member is available.
• Call routing: Call routing can go hand in hand with auto attendants since the auto attendant can automatically route calls to the correct line based on preset parameters. This saves customers time and prevents them from being needlessly transferred from team to team.
• Customisable greetings: Setting up customisable greetings that change based on your hours of operation, caller ID, or the time of year is a great way to differentiate your hotel and create a more personalised guest experience.
• Call recording and voicemail transcription: Call recording is an important feature to ensure the quality of customer service, and can help when settling disputes. Likewise, voicemail transcription can speed up response times, and make fact-checking easier for staff. The most advanced VoIP systems also offer summaries of calls and voicemails, with key points highlighted.
• Reporting and analytics: Reporting and analytics are useful tools for improving customer service and optimising staff hours. For example, reports indicating when most calls are placed can help you align staff hours with busy times, while advanced data on call sentiments can help you assess guest satisfaction.
• Integrations: Many VoIP phone systems integrate with third-party software and apps, but helpdesk and CRM integrations are probably the most useful integrations for hotels.
• Team collaboration tools: Most VoIP systems include a team messaging function, which can improve internal communication between staff, making sure problems are quickly dealt with. Many also come with SMS and video calling, which can help hotels maintain collaboration with remote staff.

How We Ranked the Best Phone Systems for Hotels